We came in here to buy perfume for ourselves and also my partners mum. Cindy who works here was super patient and helpful! She helped us find what we needed, let us browse and take our time and also... See more
Company replied
Location
Switch locationUnit N2, Liberty Mall, Liberty Shopping Centre, RM1 3RL ROMFORD, GB
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See what reviewers are saying
Megan Toni Arija great atmosphere really professional. But Toni customer service was outstanding. Really knowledgeable and efficient. Make sure u visit the store great bargains 5 star perfumes.... See more
Company replied
The experience was great with sublime customer service especially from Rehana at Romford. I was looking for a certain scent for my mum as her birthday was coming up and she helped me. We even had smal... See more
Company replied
The sales assistant was very approachable, she was very polite and nothing was too much bother. She then gift wrapped our 4 bottles of perfume and aftershave beautifully. Would highly recommend your s... See more
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
The Perfume Shop is the UK’s largest specialist fragrance retailer with 255 stores across the UK & Ireland, selling all major designer fragrance brands, classic and celebrity perfumes, aftershaves and body products with unrivalled expertise at value for money prices.
Contact info
Unit N2, Liberty Mall, Liberty Shopping Centre, RM1 3RL, ROMFORD, United Kingdom
4.7
Excellent
31 reviews
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Toni is awesome!!!!
Megan
Toni Arija great atmosphere really professional. But Toni customer service was outstanding. Really knowledgeable and efficient.
Make sure u visit the store great bargains 5 star perfumes.
October 15, 2026
Unprompted review
Reply from The Perfume Shop - Romford 324
Hello Grace,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Amazing customer service
We came in here to buy perfume for ourselves and also my partners mum. Cindy who works here was super patient and helpful! She helped us find what we needed, let us browse and take our time and also had great chat while we waited for our things to be wrapped. Excellent customer service!
Also great deals and having a membership really offers good discounts.
September 25, 2026
Unprompted review
Reply from The Perfume Shop - Romford 324
Hi Sadia,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Romford 324
Hello Jackie,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Gorgeous perfume
Gorgeous perfume. One of my favourites. Very reliable from the perfume shop. Quick delivery. Great price. Definitely would recommend.
☺️ Thank you.
September 15, 2026
Reply from The Perfume Shop - Romford 324
Hi Julie,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Romford 324
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The experience was great with sublime…
The experience was great with sublime customer service especially from Rehana at Romford. I was looking for a certain scent for my mum as her birthday was coming up and she helped me. We even had small conversation and I liked the way she packaged the items. She even added samples of other perfumes which was kind of her.
May 8, 2026
Unprompted review
Reply from The Perfume Shop - Romford 324
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Romford 324
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Order and delivery was super fast
Order and delivery was super fast. Couldn’t fault it at all. Was expecting a 5 day delivery but received in 2 days
February 19, 2026
Reply from The Perfume Shop - Romford 324
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
No fuss return
I recently had to return a purchase because of a family bereavement. The staff at the Romford store were very helpful. No fuss or quibble, just some simple and understandable checks of the merchandise. The refund went through on my card in a couple of days. Thank you!
January 2, 2026
Unprompted review
Reply from The Perfume Shop - Romford 324
Hi,
Thank you for your feedback. We appreciate you and thank you for choosing us to shop with.
The Perfume Shop.
Easy Returns
Returning an item was very easy and quickly sorted out with refund processing straight away.
December 23, 2025
Reply from The Perfume Shop - Romford 324
Hi,
Thanks for your review. Have a lovely New Year!
The Perfume Shop.
Ordering from the website was quick &…
Ordering from the website was quick & easy. I found exactly what I was looking for & was able to use my discount for teachers code which was a fantastic discount . Delivery was also super fast.
December 15, 2025
Reply from The Perfume Shop - Romford 324
Hi,
Thanks for your review! It's great to hear of your recent experience.
The Perfume Shop
Best sales assistance
The sales assistant was very approachable, she was very polite and nothing was too much bother. She then gift wrapped our 4 bottles of perfume and aftershave beautifully. Would highly recommend your store to family and friends.
December 10, 2025
Reply from The Perfume Shop - Romford 324
Hi,
Thanks for your feedback, we appreciate you!
The Perfume Shop
Lovely gift experience
Price was reasonable and the gift wrap with personalized ribbon was a nice touch.
October 28, 2025
Reply from The Perfume Shop - Romford 324
Hi,
Thanks for a lovely review. We appreciate your feedback.
The Perfume Shop.
great staff
great staff, really knew their perfumes.
didn't push for sales and was happy to let me test over 20 scents.
I ended up spending more due to being informed rather than led.
10/10
October 6, 2025
Reply from The Perfume Shop - Romford 324
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
I received my item quiet quickly and at…
I received my item quiet quickly and at a reduced price, it was easy for me to order it and pay on line
October 6, 2025
Reply from The Perfume Shop - Romford 324
Hi,
Thanks for your positive review! It's great to hear, we appreciate you.
Kind regards,
Sharain - The Perfume Shop.
Brilliant customer service
August 17, 2025
Reply from The Perfume Shop - Romford 324
Hi,
Thanks for your review. We appreciate you! Thank you for choosing us to shop with.
The Perfume Shop
The perfume I bought from the shop…
The perfume I bought from the shop online and the tester I used in the shop in Romford they both are very different because after wedding the test of Perfume in the shop that lasted me for a whole day and the perfume bottle I have received it doesn’t last even for two hours And also they sent some free Dior samples and they were broken. There’s nothing in it but the main concern was why I like that Perfume in the shop and what happened when I received here is shocking.
So please look into this and explain to me
I have been buying perfume from yourself for many many years
June 16, 2025
Reply from The Perfume Shop - Romford 324
Hi,
I am so sorry to hear this. Please pop in touch via email at reviews@theperfumeshop.com so we can look into this and resolve.
The Perfume Shop
Brilliant quick service with…
Brilliant quick service with knowledgeable and efficient staff
May 30, 2025
Reply from The Perfume Shop - Romford 324
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Satisfied customer
Excellent service good communication safely delivered very satisfied with purchase.
April 25, 2025
Reply from The Perfume Shop - Romford 324
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
Lovely ending to my purchase!
When I purchased one of my favourite perfumes it was supposed to come with a gift. The Gift set did not come on the delivery sadly. But yesterday I walked to the Romford branch of the Perfume and showed my receipt and the explained what happened and the male attendant was kind enough and gave me the gift. I was delighted and thankful, this little things really can make you day! Thanks again to the lovely gentleman at the Romford Branch!
March 10, 2025
Reply from The Perfume Shop - Romford 324
Hello,
Thank you for your review. We appreciate you taking the time to share your experience. We're sorry to hear that your gift set was missing from your original delivery. We're glad that the Romford branch was able to help you resolve this issue and that you were delighted with the outcome. We strive to provide excellent customer service and we're happy to hear that you had a positive experience with our team.
Kind regards,
Jasmyn
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