Started my Christmas shopping (yes in October!) And went in to store as they have 20% off ATM. Was served by the truly wonderful Nicola, she was warm, friendly & informative without pushing for a sal... See more
Location
Switch locationUnit A3, Silverburn Shopping Centre, G53 6QR GLASGOW, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Nicola at Perfum Shop Silverburn was excellent spent time advising with no pressure .Will purchase again in future there .Frank Burgoyne
Company replied
Absolutely amazing customer service thanks you so much!!! Best prices and best place! Got aftershave for my son and it’s all wrapped with a personalised ribbon! Just love it!
Company replied
Nicola & rosina were absolutely amazing in helping me find a perfume for my mum. Amazing service and really lovely woman!
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit A3, Silverburn Shopping Centre, G53 6QR, GLASGOW, United Kingdom
4.9
Excellent
142 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jill is the best help for finding wedding scents!!
Jill helped us to find our wedding scents in the middle of July and made it such an enjoyable experience. Her professionalism, vast knowledge and genuine joy helped us massively in buying our scents as it is not something we usually do! We left feeling confident and secure in our choices and are still so pleased with them almost a month on from the wedding. Jill was so approachable and friendly and took her time with us to ensure we loved our scents. Thank you so so much Jill for our wonderful experience! X
July 18, 2026
Unprompted review
Reply from The Perfume Shop - Silverburn 249
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Silverburn
I was recently went to the perfume shop silverburn to get a fragrance, but I was stuck with which one to buy. Nicola served me and was so welcoming, thorough and helped steer me in the direction of what I was looking for. I highly recommend this place for its hospitality alone!
August 10, 2026
Unprompted review
Reply from The Perfume Shop - Silverburn 249
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The customer service
The customer service with in the store was fantastic and I cannot thank Nicola enough, for the recommendations to replace the aftershave, I have just finished. It was a total pleasure to speak with Nicola and her colleagues today.
August 11, 2026
Unprompted review
Reply from The Perfume Shop - Silverburn 249
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
staff were really helpful !
staff were really helpful !! denise was amazing helped us alot and was really sweet!!❤️
August 11, 2026
Unprompted review
Reply from The Perfume Shop - Silverburn 249
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I was served by a lovely new-start today
I was served by a newstart today, Ellie. She was very helpful, passionate and listened to my brief with patience and interest. I bought Lancome, la vie est belle, vanilla nude and I love it. Wouldn't have considered it without the help of Ellie. Thank you for excellent customer service and lovely staff who all rallied round.
August 10, 2026
Unprompted review
Reply from The Perfume Shop - Silverburn 249
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Five Stars – Jill is an absolute gem!
Five Stars – Jill is an absolute gem!
I am a huge fragrance collector and very particular about my scents, but Jill at the Silverburn store makes every single visit a total joy. She is super friendly, so much fun to chat with, and consistently goes out of her way to help me find the perfect new addition to my collection.
Her customer service is second to none to the point where I won't buy my fragrances anywhere else now.
She is the sole reason I keep coming back to this stroe. If you’re heading in, definitely look for Jill! 5⭐️'s
July 25, 2026
Unprompted review
Reply from The Perfume Shop - Silverburn 249
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I received fantastic service at your…
I received fantastic service at your Glasgow Silverburn store from Nicola. She was incredibly friendly and helpful. She was very informative about the perfume shop rewards, which I hadn’t signed up to before. I will definitely return.
August 6, 2026
Unprompted review
Reply from The Perfume Shop - Silverburn 249
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I was unsure about a couple of perfumes…
I was unsure about a couple of perfumes and was served by Denise at the Silverburn branch. She was very patient and helpful and went through different options with me. She was very friendly throughout the whole process. Let me test different perfumes and offered options.
August 7, 2026
Unprompted review
Reply from The Perfume Shop - Silverburn 249
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Keira Leigh was fabulous
Keira Leigh was fabulous! So helpful and willing to find me the right perfume. Awesome experience! Thanks 🤩
August 4, 2026
Unprompted review
Reply from The Perfume Shop - Silverburn 249
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Silverburn 249
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Silverburn 249
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
I was having trouble finding the…
I was having trouble finding the correct fragrance for my son, and was assisted wonderfully by Nicola, she was a great help and super kind! If you find yourself in some need of help I’d sway you to find her! Can’t thank her enough!
August 2, 2026
Unprompted review
Reply from The Perfume Shop - Silverburn 249
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Nicola is great!
We got served today by Nicola and she really helped us get the best offers and made our day with her friendly service and helpfulness. Thank you!
August 2, 2026
Unprompted review
Reply from The Perfume Shop - Silverburn 249
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Nicola was absolutely amazing
Nicola was absolutely amazing, so kind and really helpful to me and my boyfriend in store. We left feeling so happy with our experience! What a great asset she is to The Perfume Shop!
August 2, 2026
Unprompted review
Reply from The Perfume Shop - Silverburn 249
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
We were served by Nicola at the…
We were served by Nicola at the silverburn store and she was so helpful, my son had birthday money to spend and she took her time and answered all his questions and advised him which fragrance would suit him best
July 14, 2026
Unprompted review
Reply from The Perfume Shop - Silverburn 249
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Time and time again I nip into the…
Time and time again I nip into the perfume shop the one in silverburn in Glasgow, all the staff are just brilliant and so patient and no matter the request big or small they have no qualms going out of their way and above and beyond!! Both James and Kiera Leigh I could just give the biggest cuddle to; they speak to and give time to my little girls and just make each experience in store memorable. if I could give ten stars I would
Kind regards Jill O’Donnell 😁
June 28, 2026
Unprompted review
Reply from The Perfume Shop - Silverburn 249
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff in the shop was absolutely…
The staff in the shop was absolutely fantastic with there knowledge of the perfumes and there help I received was outstanding
June 25, 2026
Reply from The Perfume Shop - Silverburn 249
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service from Janice
Great service from Janice! Will definitely be back
July 4, 2026
Unprompted review
Reply from The Perfume Shop - Silverburn 249
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Was served by Nicola today service was…
Was served by Nicola today service was great listened to what I wanted and advised me what was suitable perfume on my skin . Nicole had a chat presented the perfume in a bag with tissue paper which I thought was a nice touch , made us feel welcomed in the shop left feeling very happy with my purchases and my daughter bought a bottle of perfume .
July 3, 2026
Unprompted review
Reply from The Perfume Shop - Silverburn 249
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent experience
Served by Janice and she was exceptionally helpful and lovely. Really knowledgeable and made the shopping trip a great experience.
July 3, 2026
Unprompted review
Reply from The Perfume Shop - Silverburn 249
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.