Fantastic customer service, and knowledge about all of the perfumes is second to none. The ladies are always really helpful and happy to help. Fragrance Shop also does great perks when you sign up, so... See more
Company replied
Location
Switch locationUnit SU 60, Royal Victoria Place, TN1 2SS TUNBRIDGE WELLS, GB
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See what reviewers are saying
I was so pleaser meet your worker Rose 😊 Make mé very welcome,and was very friendly and help me make decision about the parfum,because Iam very picky,but thanks to Rose I pick up my parfium. Thank... See more
Amazing customer service, gave me so many choices to choose from but managed to find a perfume that is perfect for me. So much choice for everyone you won’t be disappointed.
Company replied
I was served by Majlia (or Majka - sorry couldn’t read the name). She was incredibly helpful and knowledgeable. I went in not really knowing what I wanted and she showed me so many options based on my... See more
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit SU 60, Royal Victoria Place, TN1 2SS, TUNBRIDGE WELLS, United Kingdom
4.8
Excellent
45 reviews
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Great selection of perfumes
Great selection of perfumes! Hot what I wanted! Fantastic team will be back 😀
July 22, 2026
Unprompted review
Went there last week looking for…
Went there last week looking for something special for my anniversary.
The team was amazing and super helpful
Thank you guys
July 16, 2026
Unprompted review
I had a wonderful experience shopping…
I had a wonderful experience shopping at The Perfume Shop thanks to Rosie and Majka. They were both incredibly kind, friendly, and helpful throughout my visit.
They took the time to answer my questions, offered great recommendations, and made the whole shopping experience feel relaxed and enjoyable. Their excellent customer service and genuine care made choosing the perfect purchase so much easier.
A big thank you to Rosie and Majka for going above and beyond. They are a real credit to The Perfume Shop, and I look forward to shopping there again!
July 21, 2026
Unprompted review
Lovely customer service received from Majka
Lovely customer service received from Majka and made it easy for me to choose fragrance
July 20, 2026
Unprompted review
I went to the perfume shop the other…
I went to the perfume shop the other day looking for a gift but was very stuck for choice and wasn’t sure what to look for, I met a lovely lady called Majka who was a massive help she was super welcoming and helpful and managed to help me pick the perfect gift.
July 15, 2026
Unprompted review
I was so pleaser meet your worker Rose…
I was so pleaser meet your worker Rose 😊 Make mé very welcome,and was very friendly and help me make decision about the parfum,because Iam very picky,but thanks to Rose I pick up my parfium.
Thank you very much
July 18, 2026
Unprompted review
Wonderful service from Rosie
Wonderful service from Rosie, ladie knows her stuff. Definitely will be coming back!
July 18, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The staff were really helpful with the…
The staff were really helpful with the queries that I had. Very pleasant and a very clean, well laid out shop.
July 15, 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service
Amazing customer service, gave me so many choices to choose from but managed to find a perfume that is perfect for me. So much choice for everyone you won’t be disappointed.
July 15, 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic customer service
Fantastic customer service, and knowledge about all of the perfumes is second to none. The ladies are always really helpful and happy to help. Fragrance Shop also does great perks when you sign up, so every visit is a win-win. Highly recommend!🎉
July 13, 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Majka was so helpful and attentive
Majka was so helpful and attentive! Fantastic at her job ☺️
July 11, 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kasha - fantastic customer service
Kasha is really attentive and takes great care in providing a fantastic customer experience and service! Highly recommend!
June 19, 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service and very friendly
I was served by Majlia (or Majka - sorry couldn’t read the name). She was incredibly helpful and knowledgeable. I went in not really knowing what I wanted and she showed me so many options based on my very vague description of what I liked. Very good customer service. So much easier in store than guessing online!
July 5, 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I use The Perfume Shop online and visit…
I use The Perfume Shop online and visit my local store in Tunbridge Wells. Whilst the online service has been faultless I prefer to shop in store if I’m able to as the staff there are very knowledgable, friendly, helpful and never rush or try to push you into making a decision.
Great staff, great company…online and in store. Keep up the good work!
June 24, 2026
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing service
Amazing service - always super friendly and helpful :)
Big THANK YOU to Kasia!!
June 24, 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Kasha was fantastic great service and…
Kasha was fantastic great service and advice I will be going to her anytime I need to get any fragrances.
June 23, 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing Rosie and also lovely Halie…
Amazing Rosie and also lovely Halie love this shopping experience in Tunbridge Wells best shop ever
Will always choose over any other perfumey and shop boots or Fenwicks
Fabulous
Delightful
Wonderful
Perfume experience
10/10
💗
June 22, 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Andreea,
Andreea,
I’m happy to buy this perfume, excellent customer service.
June 10, 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent communication skills
Excellent communication skills
Made everything very easy and comfortable for me
Thanks
May 28, 2026
Unprompted review
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Reply from The Perfume Shop - Tunbridge Wells 41
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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