Lina and Denisa I have always shop for perfume at the perfume shop. The product os great but these 2 ladies are exceptionally fantastic! They are helpful, kind and always patient with me. A true exa... See more
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Location
Switch locationUnit 51A The Harlequin, WD17 2TQ WATFORD, GB
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Excellent service and authentic products! Everything arrived exactly as expected. I’m very happy with my purchase and won't be buying my perfumes anywhere else.
Prompt delivery I always went to Boots now I will definitely Change to the perfume shop.The perfumes Are so much cheaper so I was able to buy my favourite perfume at nearly half the price .
Company replied
Lina was extremely kind and took her time showing me the latest ladies perfumes. Thank you so much for a brillant service and for wrapping the perfume I bought beautifully. Great customer service.
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Unit 51A The Harlequin, WD17 2TQ, WATFORD, United Kingdom
4.5
Excellent
102 reviews
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RUDE AND DISRESPECTFUL MANAGER!
The very fat woman who I believe is the manager is extremely RUDE and DISRESPECTFUL towards customers and towards her staff! I told her what my budget was and she started showing me expensive perfumes. When I told her what she was showing to me was too expensive she made the face! Also she told off a staff member in front of me which I find UNPROFESSIONAL and UNACCEPTABLE! Another day I visited the store with my friend. My friend had a click&collect. The manager served my friend and she said to my friend she could give to her a refund for the order. She also said to my friend that she could buy again the same perfume in her store and she was going to receive a gift. She showed to my friend few gifts and when my friend said she did not like them the manager made the face and walked off. She basically begs customers to buy in her store rather than buy online. Also telling off your staff in front of customers is horrible! She should tell her staff off privately, not in front of customers. I really can't believe a person like her can be a manager! One more thing: the manager should brush her teeth as her breath stinks!!!!
October 24, 2026
Unprompted review
Reply from The Perfume Shop - Watford 45
Hello Lacey,
Thank you for taking the time to leave your review.
I am very sorry to hear that you were dissatisfied with your experience in store. We strive to provide a welcoming and professional environment for all of our customers, so it is disappointing to hear that you feel we fell short of these standards during your visits.
I understand from your review that you were unhappy with both the service you received and the interactions you witnessed whilst in store. I appreciate how important it is for customers to feel listened to, treated with respect and supported when making a purchase, regardless of their budget or shopping preferences.
I sincerely apologise for the disappointment and frustration this experience has caused. Feedback of this nature is taken very seriously, as we expect all customer interactions to be conducted in a professional and respectful manner.
To allow the matter to be fully reviewed, please continue to communicate with our Customer Services team via the Contact Us section of our website, providing the store location, the date and approximate time of your visit, and any additional details you feel may assist with our investigation. Our team will be happy to review your concerns further and work towards a satisfactory resolution where possible.
Thank you for bringing this matter to our attention. Your feedback will be shared with the relevant teams for review.
Kind regards,
Logan
The Perfume Shop Customer Services
Excellent service
Excellent service and authentic products! Everything arrived exactly as expected. I’m very happy with my purchase and won't be buying my perfumes anywhere else.
December 6, 2025
Prompt delivery
Prompt delivery
I always went to Boots now I will definitely
Change to the perfume shop.The perfumes
Are so much cheaper so I was able to buy my favourite perfume at nearly half
the price .
October 18, 2026
Reply from The Perfume Shop - Watford 45
Hello Lyn,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Lina and Denisa
Lina and Denisa
I have always shop for perfume at the perfume shop. The product os great but these 2 ladies are exceptionally fantastic! They are helpful, kind and always patient with me. A true example of amazing customer service. God bless them.
October 17, 2026
Unprompted review
Reply from The Perfume Shop - Watford 45
Hello Joan,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Ask for lina!!
Lina was absolutely amazing! I am a regular customer and she always takes her time explaining each perfume to me and was very helpful and provided amazing service to me. Keep it up Lina!
October 11, 2026
Unprompted review
Reply from The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Lina was extremely kind and took her…
Lina was extremely kind and took her time showing me the latest ladies perfumes.
Thank you so much for a brillant service and for wrapping the perfume I bought beautifully.
Great customer service.
October 10, 2026
Unprompted review
Reply from The Perfume Shop - Watford 45
Hi Robena,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Extremely disrespectful towards staff.
Elena’s service is appalling and she is so disrespectful and VERY rude to staff members.
A member of staff was serving me, she was so polite and was helping me a lot. Then elena intervened and was telling off her staff member in front of me for spraying perfume on a card incorrectly? how is that possible? she snatched the bottle off her and showed her the “correct way” to spray perfume on a card. There was absolutely no need for that. Belittling your staff members is horrid.
She needs to sort her attitude out and stop treating her staff members this way, it’s awful.
October 2, 2026
Unprompted review
Reply from The Perfume Shop - Watford 45
Hello Omar,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience, we take your concerns seriously and would appreciate the opportunity to learn more and make this right. Please reach out to our customer service department through our website, we’re here to listen and improve.
Sincerely,
Logan
The Perfume Shop Customer Services
RUDE MANAGER!!!!!!!
The fat woman with the fringe who I believe is the manager is absolutely horrible. Her attitude stinks just like her breath.
I came in to look for a gift and she was being extremely pushy when I made her aware of my budget, and when I told her that it was over my budget she looked at me and rolled her eyes and turned away which i found extremely unprofessional and rude. You’re a manager, act like one and set an example to your staff and be professional it’s not hard.
September 29, 2026
Unprompted review
Reply from The Perfume Shop - Watford 45
Hello Mia,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience, we take your concerns seriously and would appreciate the opportunity to learn more and make this right. Please reach out to our customer service department through our website, we’re here to listen and improve.
Sincerely,
Logan
The Perfume Shop Customer Services
Excellent service by Lina and the team!
Excellent service by Lina and the team!
October 1, 2026
Unprompted review
Reply from The Perfume Shop - Watford 45
Hello Aryan,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Fantastic staff - Denisa
Denisa was absolutely lovely, super friendly and helpful, went the extra effort to help me find what I needed and her customer service skills are fantastic.
Thanks again!
September 24, 2026
Unprompted review
Reply from The Perfume Shop - Watford 45
Hello Kieran,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
I did not receive a good service from…
I did not receive a good service from Elena. She is an INSOLENT!
She looked at me up and down and she also gave to me a bad look when I asked her to smell some fragrances.
I cannot believe a person like her works for The perfume shop!
She made me feel very unconfortable!
September 9, 2026
Unprompted review
Reply from The Perfume Shop - Watford 45
Hello Diya,
Thank you for your feedback, I’m very sorry to hear about your recent store experience and I appreciate you taking the time to share your experience with us.
We take feedback about our in store service seriously and I’ve made sure your comments have been passed to the relevant team for awareness and review. We’d also really appreciate the opportunity to learn more about what happened, so if you haven’t already, please reach out to our Customer Services team through our website with some further details about your visit.
Your feedback is important to us and helps us understand where we can improve the experience for our customers.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
I love the perfume shop not only for…
I love the perfume shop not only for their great and very welcoming customer services, the very competitive pricing but also their ethos with aiding the environment.
The recycling of bottles and a tree planted for those recycled bottles warms my heart.
The ordering service was hassle free!
Thank you!
September 5, 2026
Reply from The Perfume Shop - Watford 45
Hello Maria,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Reply from The Perfume Shop - Watford 45
Hello Matthew,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Get your perfumes here
Very helpful - and patient!
Competitive pricing but great staff working at Watford
August 28, 2026
Unprompted review
Reply from The Perfume Shop - Watford 45
Hello,
We really appreciate your 5⭐ review! It’s always lovely to hear when our customers have had a great experience with us, and we’re so pleased this was the case for you.
Thank you again for your support, and we hope to see you shopping with us again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lina is the best sales person
Today I visited your store in Watford and I received a lot of help and a superb customer service from Lina. As soon as I entered your store Lina gave to me a warm welcome. I was looking for a Chanel perfume to give to my mum as gift. Lina helped me to choose the perfect Chanel fragrance and she wrapped it perfectly. Lina is the BEST sales person and I really appreciate her help and her kindness!
August 25, 2026
Unprompted review
Reply from The Perfume Shop - Watford 45
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Visited the Watford store
Visited the Watford store. Loads of help from Denisa. Great experience. No hassle.
August 19, 2026
Unprompted review
Reply from The Perfume Shop - Watford 45
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Awesome service from Lina
Today I visited your branch in Watford and Lina assisted me.
She helped me to choose the perfect fragrance to give to a friend as a gift.
She is helpful, professional, patient and sweet.
Her customer service is absolutely IMPECCABLE!
She definitely deserves much more than 5 stars!
A big shout out to Lina!
August 17, 2026
Unprompted review
Reply from The Perfume Shop - Watford 45
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Denisa was very nice and helpful in…
Denisa was very nice and helpful in selecting perfumes for our special occasion.
August 17, 2026
Unprompted review
Reply from The Perfume Shop - Watford 45
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The response was fantastic
The response was fantastic, really fast service and delivery
by The Perfume Shop.
August 3, 2026
Reply from The Perfume Shop - Watford 45
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Denisa was very professional and…
Denisa was very professional and helpfull
She was nice and sweet and it Ws a pleasure experience for me and my husband.
I will definitely be back
August 15, 2026
Unprompted review
Reply from The Perfume Shop - Watford 45
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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