Had a really lovely experience with Leanne from the Wolverhampton store. She was very pleasant helped us to pick a perfume for my brother in law. She explained about the ongoing promotions and had a r... See more
Location
Switch location36 The Gallery The Mander Centre, WV1 3NJ WOLVERHAMPTON, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The most amazing experience I’ve ever had from here. Lisa was soo lovely and amazing, great customer service. Will definitely be coming back.
Sarah and Leanne were amazing. Both were so helpful and patience in finding the right fragrance that suited me. Super friendly and personalised shopping experience. Thank you!
I was served by Lisa at Wolverhampton branch, a service with a smile, very helpful and helped with my blue light card for discount, thank you.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
36 The Gallery The Mander Centre, WV1 3NJ, WOLVERHAMPTON, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Customer Service from Lisa and…
Great Customer Service from Lisa and Kim.

Reply from The Perfume Shop - Wolverhampton 44

Reply from The Perfume Shop - Wolverhampton 44
Excellent service with a smile
Excellent service with a smile, will always come back for more fragrance

Reply from The Perfume Shop - Wolverhampton 44
I have been to the Wolverhampton store…
I have been to the Wolverhampton store today. Lisa has been fantastic. She assisted me with all my questions and suggested the best fragrances based on my taste. I would recommend everyone to the perfume shop because of Lisa. She is an embodiment of what excellent customer service is. Please help me thank Lisa, for her time, smile and warm approach. She also gave me some free samples!!!!☺️

Reply from The Perfume Shop - Wolverhampton 44
Best customer service I ever received
Lisa served me great customer service

Reply from The Perfume Shop - Wolverhampton 44
Lisa was very helpful n funny

Reply from The Perfume Shop - Wolverhampton 44
Thank you note
Just wanted to say thank you Lisa . She was so helpful in helping me select a nice scent for my friend . Thank you for your patience

Reply from The Perfume Shop - Wolverhampton 44
Lisa was really nice and helpful

Reply from The Perfume Shop - Wolverhampton 44
Special thanks to clare who was very…
Special thanks to clare who was very helpful in picking what I was after and came away very pleased with my purchase and wrapped beautifully too thank you so much 😊

Reply from The Perfume Shop - Wolverhampton 44
We went to the Wolverhampton store and…
We went to the Wolverhampton store and Lisa was incredible! She was so helpful and gave us the best advice!

Reply from The Perfume Shop - Wolverhampton 44
I visited the Wolverhampton store and…
I visited the Wolverhampton store and Claire was so nice and helpful in making the right choice.
I will definitely visit again.

Reply from The Perfume Shop - Wolverhampton 44
Popped in today for a last minute gift…
Popped in today for a last minute gift and Lisa who served me was absolutey amazing with her service and help.

Reply from The Perfume Shop - Wolverhampton 44
Claire was amazing and so helpful.
Claire was amazing and so helpful.

Reply from The Perfume Shop - Wolverhampton 44
I ve been served by lovely lady named…
I ve been served by lovely lady named Lisa. She was very helpful and helped me choose the right perfume. Definitely recommend

Reply from The Perfume Shop - Wolverhampton 44
Panty Dropper
Lisa and Leanne were absolutely amazing, first class customer service!

Reply from The Perfume Shop - Wolverhampton 44

Reply from The Perfume Shop - Wolverhampton 44
Sara was very helpful.Good energy
Sara was very helpful.Good energy. Made me want to buy something just from her friendliness.

Reply from The Perfume Shop - Wolverhampton 44

Reply from The Perfume Shop - Wolverhampton 44
Quality control of your product.
I’m really happy with your performance and your presentation, and quick progress on my order.

Reply from The Perfume Shop - Wolverhampton 44
Amazing service
Been in store today and was served by Leanne. Very helpful and kind lady, knew exactly which aftershaves I liked for the best deals. Will hundred percent return. Give Leanne a raise !!

Reply from The Perfume Shop - Wolverhampton 44
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






