Had a really lovely experience with Leanne from the Wolverhampton store. She was very pleasant helped us to pick a perfume for my brother in law. She explained about the ongoing promotions and had a r... See more
Location
Switch location36 The Gallery The Mander Centre, WV1 3NJ WOLVERHAMPTON, GB
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See what reviewers are saying
The most amazing experience I’ve ever had from here. Lisa was soo lovely and amazing, great customer service. Will definitely be coming back.
Sarah and Leanne were amazing. Both were so helpful and patience in finding the right fragrance that suited me. Super friendly and personalised shopping experience. Thank you!
I was served by Lisa at Wolverhampton branch, a service with a smile, very helpful and helped with my blue light card for discount, thank you.
Company replied
Company details
- Perfume Store
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
36 The Gallery The Mander Centre, WV1 3NJ, WOLVERHAMPTON, United Kingdom
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Lisa has made my experience at The…
Lisa has made my experience at The perfume store so pleasant. Beautiful sales, I left the store with a new scent for my holidays and I’m so excited to try out the new Gucci fragrance. Will be buying from here again

Reply from The Perfume Shop - Wolverhampton 44
Lisa was amazing
Lisa was amazing! So friendly and helpful — she really knew her stuff and helped me find the perfect fragrance. Great service all round!

Reply from The Perfume Shop - Wolverhampton 44
Nicki is amazing!!
Went into the store with my daughter, we were greeted by Nicki - what a lovely lady. She was patient and helpful and so professional throughout. She is the epitome of what customer service should be. Can’t thank her enough - thank you so much Nicki.

Reply from The Perfume Shop - Wolverhampton 44
Always great service here
Always great service here, Lisa was brilliant - I came in with a perfume in mind and ended up getting a completely different one as she recommended one that was so much nicer! Will definitely be back for more recommendations

Reply from The Perfume Shop - Wolverhampton 44
Sarah and Leanne
Visited the Wolverhampton store today, had to leave a review for Leanne and Sarah! Thankyou for your amazing customer service will definitely be coming back!

Reply from The Perfume Shop - Wolverhampton 44
Went into the Wolverhampton Mander…
Went into the Wolverhampton Mander centre branch today for a perfume for my other half. Didn’t have a clue what to get as was unaware of what male scents are nice.
Two lovely ladies, Sarah & Leanne helped me figure out what to get, I left happy and my partner loved the fragrance. Thank you so much.

Reply from The Perfume Shop - Wolverhampton 44
Had a fantastic time being served by…
Had a fantastic time being served by Sarah - lots of fun and laughter while shopping, she’s a great asset to the team!

Reply from The Perfume Shop - Wolverhampton 44
Fabulous customer service
Nikki at the Wolverhampton store was incredibly helpful and patient whilst my husband and I chose new fragrances. Great service - would happily return

Reply from The Perfume Shop - Wolverhampton 44
Lisa was very professional
Lisa was very professional. She assisted me with everything I needed and I was able to make the right purchase.

Reply from The Perfume Shop - Wolverhampton 44
Thank you!
Been coming here for years, great customer service especially Leanne & Sarah always go above and beyond to help every time!😀

Reply from The Perfume Shop - Wolverhampton 44
Lisas customer service was outstanding
Lisas customer service was outstanding. I am visually impaired and she was very patient takinging the time to talk me through deals repeating prices in a friendly manner. She also assisted me with the gift ribbon printed. I was so impressed I had only come in store for one bottle and ended up purchasing two !

Reply from The Perfume Shop - Wolverhampton 44
Sarah (Wolverhampton)
Sarah (Wolverhampton). Very helpful . Great customer service.

Reply from The Perfume Shop - Wolverhampton 44
Served by Lisa and Sarah
Served by Lisa and Sarah lovely customer service very polite very helpful

Reply from The Perfume Shop - Wolverhampton 44
Sara Wolverhampton
Sara has been lovely and very friendly. She was welcoming and helped me find the right perfume. You have been amazing, thank you so much!

Reply from The Perfume Shop - Wolverhampton 44
Lisa did give a good service
Lisa did give a good service. I’m glad for the service.

Reply from The Perfume Shop - Wolverhampton 44

Reply from The Perfume Shop - Wolverhampton 44
Amazing service from Lisa at the…
Amazing service from Lisa at the Wolverhampton store, very polite and friendly

Reply from The Perfume Shop - Wolverhampton 44
Very kind and helpful staff with good…
Very kind and helpful staff with good insight into the perfumes. I was served by Lisa today and bought the gorgeous mon Paris

Reply from The Perfume Shop - Wolverhampton 44
Big thanks to Lisa - Wolverhampton
Want to say a big thank you to Lisa in the Wolverhampton store who was able to assist me with presents for my wedding. She was very helpful, friendly and made it a really nice experience, showing me all the best offers. Thanks Lisa! ☺️ Ben

Reply from The Perfume Shop - Wolverhampton 44
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