Once again, Claire and Gail were so helpful, friendly and kind. They both helped me select the right perfume sets at the prices that I asked for. They wrapped each one individually and were ready for... See more
Company replied
Location
Switch locationWashington Square Shopping Centre, 16 Ivison Lane, CA14 3DY WORKINGTON, GB
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As always Claires customer service was fabulous. A very pleasant friendly and helpful lady and always a pleasure to deal with. Thanks again Claire. I was over the moon with my purchase at such a grea... See more
Company replied
Lovely experience, we were served by Claire in the Workington branch, Claire was very helpful, polite and nothing was too much trouble, Claire also went all out to help us find better. Thanks Claire!... See more
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Couldn't of asked for a better service. The friendly knowledgeable staff especially Julie took genuine interest in helping find the right fragrance after trying over a dozen ones in the shop.... See more
Company replied
Company details
- Perfume Store
- also in
- Beauty Product Supplier
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
Written by the company
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Contact info
Washington Square Shopping Centre, 16 Ivison Lane, CA14 3DY, WORKINGTON, United Kingdom
5.0
Excellent
403 reviews
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Had another amazing experience with Sue…
Had another amazing experience with Sue today! Brilliant shop!
October 24, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
As always Claires customer service was…
As always Claires customer service was fabulous. A very pleasant friendly and helpful lady and always a pleasure to deal with. Thanks again Claire. I was over the moon with my purchase at such a great price and the free gift was an added bonus
October 15, 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello Michelle,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
always happy to help and tells you what…
always happy to help and tells you what new perfume has arrived and service with a smile
October 2, 2026
Reply from The Perfume Shop - Workington 165
Hello Joyce,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Workington store
Once again, Claire and Gail were so helpful, friendly and kind. They both helped me select the right perfume sets at the prices that I asked for. They wrapped each one individually and were ready for me to collect in less than 20 minutes. (6 sets). Workington store, I wouldn’t shop anywhere else than here because I know that the service given is always exceptional
October 8, 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hi Lorraine,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
PerfectSo easy to order purchased with …
So easy to order purchased with money off and a free sample whats not to like Workinton shop is the store i use lovley staff
September 30, 2026
Reply from The Perfume Shop - Workington 165
Hello Maxena,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
The experience was phenomenal
The experience was phenomenal! We were guided through a variety of scents and finally settled on a lovely scent. Thank you so much to Jorja! She’s incredible :)
October 4, 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello Tino,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Amazing shop
Amazing shop. Best help 😊 served by sue. Deffo be coming back
October 3, 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hi Dene,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Workington
Served by Claire and Gail in Workington, both very lovely and very knowledgeable. Thank you both :)
October 2, 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hi Connor,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Lovely experience
Lovely experience, we were served by Claire in the Workington branch, Claire was very helpful, polite and nothing was too much trouble, Claire also went all out to help us find better. Thanks Claire!
October 1, 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello Gemma,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
I went in looking for a gift for my… boyfriend
I went in looking for a gift for my boyfriends birthday. I was served my Claire who was amazing, asking me what type of gift i was looking for and showing me the brand i asked that was on sale. She was incredibly helpful!
September 26, 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hi Emmzeh,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Very pleasant and Helpful
Very pleasant and helpful staff in Workington shop, ordered my goods and wrapped up Very nice. I give them 5 ⭐️⭐️⭐️⭐️⭐️ well done 👏
September 21, 2026
Reply from The Perfume Shop - Workington 165
Hi Gillian,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Visited the Workington shop today such…
Visited the Workington shop today such an array of aftershave etc.
A lady called Claire served me very professional and helpful.
September 25, 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hi Paul,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Julie was really good she helped me…
Julie was really good she helped me choose a new fragrance and gave me a gift bottle. Amazing service
September 19, 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello Riley,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Sue at the Workington branch was very…
Sue at the Workington branch was very useful helped me choose a gift for my friends birthday . Sue gave me time and patience to make my decision. She was friendly with a smile , explaining all the offers . I also treated myself to my favourite perfume.
September 12, 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello Miss Wilson,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Sue and the team are excellent
Sue and the team are excellent, so friendly and helpful
September 11, 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hi Lindsay,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Amazing service
Amazing service, Sue helped me find the perfect present. So helpful and really friendly. Thank you!
September 11, 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello Charlotte,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Excellent Service
Always excellent service from this shop. Staff are friendly and very professional. They are knowledgeable about the products and provide honest advice. Special thanks to Julie this morning for your help, and the extra goodies to try.
September 5, 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hi Sharron,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Excellent service as always!
Always excellent service and advice when I buy from the Perfume Shop. Very friendly, professional staff who are knowledgable about the products they’re selling. Great money saving offers too. I’d like to mention Gail. She is always very friendly and wraps the products perfectly.
September 1, 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hi Jacqueline,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Gail in Workington shop was lovely and…
Gail in Workington shop was lovely and very helpful.
August 31, 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Quick and easy to get my purchase and…
Quick and easy to get my purchase and Janet was very helpful. I definitely recommend!
August 27, 2026
Unprompted review
Reply from The Perfume Shop - Workington 165
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
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