The Pet Guru Ltd Reviews 103

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and effectiveness, noting significant improvements in their pets' health and well-being. Many appreciate the natural ingredients and the gentle nature of the products, especially for pets with sensitive skin or picky eating habits. The delivery service is frequently highlighted as quick and efficient, and the overall service receives high marks for being helpful and responsive. However, some people mentioned that certain flea treatment products did not work for their pets, leading them to seek alternative solutions. A few customers also experienced slower delivery times due to the courier service used.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the flea... See more

Quality

Users describe positive interactions with product quality. Many customers praise the effectiveness of flea... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the easy... See more

Service

People report positive experiences with service. Customers consistently praise the rapid and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We just love all of the Pet Guru products we order . From the scent of the shampoo, conditioning spray, dry shampoo and candles to the benefits to Bella's health the other products like plaque guru, j... See more

Rated 5 out of 5 stars

My nearly 16 to girl cat hates any powders or tablets and can smell when there's something different in her food a mile off and just turns her nose up, so this was going to be another hit or miss. I'm... See more

Rated 5 out of 5 stars

My bearded collie's coat is so soft and smell wonderfully since I use the Zen conditioning spray. It also makes it much easier to disentangle his long hair. It also has a calming effect on both us d... See more

Rated 5 out of 5 stars

Tummy Guru Digestive Powder has made a big difference to our cat. He hasn't had a hairball or been sick since taking taking it. His appetite is better and he really enjoys it sprinkled on his wet foo... See more


Company details

  1. Pet Supply Store
  2. Pet Groomer

Written by the company

Professional pet care products, designed with both you and your pet in mind, using natural ingredients and carefully developed pet-friendly fragrance families. Designed, developed and produced in the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

103 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

The smell is great and I like the…

The smell is great and I like the gentleness of the products. Unfortunately the infestation is severe and I don’t think it’s strong enough to eradicate though may be leading to some relief. Been using on our cat for a week.

November 4, 2025
Rated 5 out of 5 stars

Why did it take me so long to find Pet Guru?!

How I stumbled across this blooming marvelous company, I cannot remember, but boy am I grateful that I did! After one of my cats lost one of her 9 lives recently down to some dodgy "non toxic" house flea spray, I decided no more chemicals in this house! Vacuuming and steam cleaning go a long way in clearing the bitey b@stards, but the cats still need some kind of repellent.
I came across this company. Feeling super cautious after such a scary time with Pixie cat, I messaged just to be sure the ingredients are non toxic. Everywhere you read it says that essential oils are toxic to cats, with most plants being poisonous to them, that's not really a surprise.
I had such a fantastic response to my query, like back in the day when every company tried really hard to please their customers, I should know I was on the front line of customer service. They were just amazing and based on that response it was clear to me that this a business with its customers at its heart... not the profit margin.
I decided to trust them, and their research, and their products.
My order arrived today. We have three house cats (their choice) and flea treatment is always a massive hassle, they can smell the stuff a mile off so you have to catch them unawares... not easy! And, you'll never get more than one done in a day as they wise up pretty quickly when a sibling smells like flea treatment! It always take the two of us to administer the spot on treatment.
So feeling cautiously optimistic I opened my package. Dry shampoo mousse flea treatment and the spot on. I went upstairs in search of our plump cat Dixie, she's an easy target as she can't move as fast! I squirted the mousse in my hand totally expecting her to start hissing and spitting at me the minute she caught a whiff... Nope, not a hint of it! I gave her a couple of biscuits to distract her and then rubbed the mousse in... absolutely not bothered AT ALL!!! Her brother Louie was in the landing windowsill watching proceedings, this is unheard of, he would be off like a shot usually and you would have no hope of catching him the same day. He just stayed in the windowsill so I squirted another ball of mousse in my hand and approached, no reaction at all. I put some biscuits down and rubbed the mousse in with no hassle at all!!
Feeling super amazed I opened the spot on treatment drew up 1ml and plopped it straight between Dixie's shoulder blades, she did hiss, but only like a "what is that?" kind of way, then back to chilling!! I drew up another 1ml and put it straight between Louie's shoulder blades no reaction from him at all.
Finally Pixie cat, now I had real guilt about messing her about as she slowly recovers from a horrendous bout of diarrhea, but I need not have worried as she wasn't bothered at all! So all three cats treated with both products on the same day AND I MANAGED ON MY OWN! With no need to manhandle the cats at all. I didn't even have to pick them up!
Honestly, what a result! Fantastic customer service, really brilliant prices and super fast delivery are just the icing on the cake.
I know natural options need a little more commitment, but it was such a breeze to apply that I am all in with these products! Thank you!

November 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Very fast delivery

Very fast delivery. My two cats are now free from little invaders and they don't run away and hide when they see me with pipette in hand. Not sure yet if they are keen on the salmon oil but i will persevere.

October 28, 2025
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Rated 5 out of 5 stars

Excellent company.

Found The Pet Guru a delightful company to deal with. The product first, was a dog flea solution, and has definitely worked so am very happy about that. But also, the packaging the flyers enclosed and the friendliness of correspondence was excellent. I will be dealing with them again for sure

September 5, 2025
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Rated 5 out of 5 stars

Quick

Quick, easy online ordering and quick delivery. the products use natural oils. so thought I'll give it a try

August 27, 2025
Rated 2 out of 5 stars

It doesn't work...

I have used the drop on flea product on my cats as well as the household spray against flea for some weeks.
It does smell good, is natural...but pity enough...it doesn't work!!!

September 3, 2025
Unprompted review
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Rated 5 out of 5 stars

We love their products

We just love all of the Pet Guru products we order . From the scent of the shampoo, conditioning spray, dry shampoo and candles to the benefits to Bella's health the other products like plaque guru, joint guru, calm guru and tummy guru have. I'm so pleased I discovered this small business and can support them by making various purchases 🩷🐶

August 11, 2025

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