The Pet Guru Ltd Reviews 

106
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their effectiveness, particularly noting improvements in pet mobility, digestion, and skin and coat health, often highlighting the natural ingredients. Many appreciate the quality of the items and the positive impact on their pets, with some mentioning that even picky eaters accept the supplements mixed into their food. The service is consistently described as excellent, with fast delivery and helpful responses to queries. However, some people mentioned that certain flea treatments did not work for their pets, leading them to seek alternative solutions. A few other people also felt that delivery took too long due to the couriers used.

What people talk about most

Product

Customers had positive experiences with products, with many reviewers expressing satisfaction with their... See more

Quality

People report positive experiences with quality, often highlighting the effectiveness and natural ingredients... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Reviewers mention positive feedback about service, highlighting its excellence and reliability. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My nearly 16 to girl cat hates any powders or tablets and can smell when there's something different in her food a mile off and just turns her nose up, so this was going to be another hit or miss. I'm... See more

Rated 5 out of 5 stars

I'd never used this company before but am extremely impressed with their efficiency and products. I ordered 2 items. The order was dispatched the same day and arrived very quickly. The Joint Mobilit... See more

Rated 5 out of 5 stars

Tummy Guru Digestive Powder has made a big difference to our cat. He hasn't had a hairball or been sick since taking taking it. His appetite is better and he really enjoys it sprinkled on his wet foo... See more

Rated 5 out of 5 stars

We just love all of the Pet Guru products we order . From the scent of the shampoo, conditioning spray, dry shampoo and candles to the benefits to Bella's health the other products like plaque guru, j... See more


Company details

  1. Pet Supply Store
  2. Pet Groomer

Written by the company

Professional pet care products, designed with both you and your pet in mind, using natural ingredients and carefully developed pet-friendly fragrance families. Designed, developed and produced in the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

106 reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.7

All reviews

(106)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Flea treatment

I was after a natural flea deterrent to use on our cat Bobo and this fits the bill. (I didn't want to use a spot on with harsh chemicals as one of our cats had an awful reaction to one from the vets.) We have also used the House flea treatment spray. Very happy cat and owners.

March 6, 2025
Rated 5 out of 5 stars

Fantastic for your sensitive fur babies

Updated throughout, Fast delivery, packed really well. Tried on my cats for the 1st time yesterday (9th march).
So far so good. I have a few cats with sensitive skin. This product is absolutely fantastic no reactions what so ever. So happy. Thank you.

March 3, 2025
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Rated 5 out of 5 stars

Tummy guru is a hit

I ordered the tummy guru for my cat's digestive issues and thought - he won't eat that!! but how wrong I was. He loves it. Just a sprinkle on the food and he eats it with gusto. I think he knows it's doing him good. After years of vet visits and expensive homeopathy he is doing really well and I'm starting to notice he's putting on weight finally. And the natural flea treatment seems to be improving his coat too without the nasty chemical residues of conventional products. So far I am really impressed.

February 26, 2025
Unprompted review
Rated 5 out of 5 stars

Alternative to chemical products

Needed a natural cure for some unwelcome live fleas on my dog. I had lots of questions about their products and they were answered very promptly despite it being a weekend . They gave me the confidence to buy!
We haven’t seen any more of the critters but to be honest I think we had caught them shortly after he had picked them up.
However, I wouldn’t hesitate to use the company again. I don’t use standard chemical products on my dog.

January 12, 2025
Unprompted review
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Rated 5 out of 5 stars

Pleased so far thanks

Great thanks, pets don’t mind having these drops on them and they don’t become ill unlike with the chemical ones from the vets.
Too early to tell yet wether they work but they smell nice.

February 3, 2025
Rated 5 out of 5 stars

Only thing that has worked

I've used lots of different flea treatments on our dogs and this is the only product that has made any difference. We used it in conjunction with the spray for soft furnishings and it has solved our flea problem. Natural too, which is great, with a lovely scent.

January 26, 2025
Rated 1 out of 5 stars

it can improve by not using everi as…

it can improve by not using everi as the delivery service,they are very poor at their job

January 14, 2025
The Pet Guru Ltd logo

Reply from The Pet Guru Ltd

Dear James

We are ever so sorry that you feel that we deserve a 1 star review for the failure of Evri to deliver your parcel correctly. As soon as we learnt from you that it was delivered to an incorrect address we replied to you, despite it being out of hours, to ask if you wanted a refund or replacement, and you chose a replacement, agreeing that it was acceptable for us to send it to you, the next working day, which was yesterday. This is what we did and so the package is currently in transit and so should arrive with you shortly.

As a small business unfortunately we are limited in the courier companies we are able to choose in order to provide a free shipping service to our customers, rather than having to charge a shipping fee. The delivery success we have had with Evri so far is very high, but of course no delivery service is perfect and unfortunately your order was impacted. We do however, truly value all feedback and will take this on board as we grow and look how to improve our services.

We hope that you are very happy once you receive the product we have made - and feel able to relook at your rating based on the quality of our product, rather than the 3rd party logistical failure.

Kind regards
The Pet Guru

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Rated 5 out of 5 stars

I've just ordered some flea drops

I've just ordered some flea drops
Looking at the 5 star reviews I'm hoping it won't only stop the fleas biting but repel them from doing so
My dog has a flea allergy so after the flea has bitten she gets a reaction for up to 5 weeks after.
We use advocate and have just recently realised that this also could be the reason she is scratching twice now I've applied it and she's had a reaction.
Here's hoping this works!!!! Will also save me £9 a month subscription from vets 4 pets with the advocate and wormer

January 19, 2025
Unprompted review

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