I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I used to pay $95 a month for allergy shots for my Corgi, who was experiencing itching, head shaking from ear itching, and paw licking. I started giving her Pet Lab Allergy and Immune chews about 3-4... See more
Company replied
I had an amazing experience with this company. They responded very quickly, first through an automated system and then with a real person who reached out to me by email. They took care of everyth... See more
Company replied
My dog refused to eat the Pet Lab Co Allergy Probiotic chews. Also, I had ordered Probiotic chews . This company refunded the money spent. I am totally pleased with the refund and the company's desire... See more
Company replied
Company details
- #61 of 73 best companies in Pet Store
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
One World Trade Center, 85th Floor, 10007, New York, United States
- 1-866-473-8522
- help@thepetlabco.com
- thepetlabco.com
3.8
Great
14K reviews
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Did not subscribe but email saying another on the way
I received my purchase which didn’t help my dog. I had requested just one tub to try and did not opt subscription. Yesterday I got an email to say there is another one on the way. Have emailed them back - waiting for reply
April 29, 2026
Unprompted review
Reply from PetLab Co.
Hi there, Jan!
We’re really sorry for the confusion caused. Please know that we never enroll customers into a subscription without their consent — customers are only placed on a subscription if the “Save more with a subscription” option is selected and not toggled off during checkout.
We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
Reply from PetLab Co.
Hello Ricky,
We are so glad to hear that our product works great for your dogs! Thank you for letting us know about your positive experience.
Best Regards,
PetLabCo.
Always on time!
April 28, 2026
Reply from PetLab Co.
Hello Sue,
Thank you for your feedback! We’re so glad to hear that your orders have always arrived on time. We truly appreciate your support and look forward to continuing to provide you with reliable service.
Best Regards,
PetLabCo.
They will stand behind you and partner with you in your pet's health and well being
EXCEPTIONAL CUSTOME SERVICE
I would like to comment about the exceptional customer service I received from PetLab, and specifically Christina and Coatzin. My package arrived as promised but there was no scoop included. I didn't want to return or refund the product so I reached out by phone to see if I could get the proper dosage for my 10lb Yorkie mix. My call was promptly picked up and the dosage was given. I was very happy, but it didn't stop there. They asked about the Lot number so they could inspect their inventory and prevent any future occurrences with shipments. We exchanged information and I sent them pictures of the packaging and Lot number. Then to my surprise they offered a refund for my trouble and I received a confirmation within an hour. This company is a class act. This high level of commitment to customer satisfaction is a rare thing today. Thank you PetLab.
April 26, 2026
Reply from PetLab Co.
Hello Cathy,
We appreciate you sharing your experience. It's great to know that you received prompt assistance and dosage information. We are happy that the team addressed the missing scoop issue and took steps to prevent future occurrences. Thank you for your positive feedback.
Best Regards,
PetLabCo.
Your clinicians were extremely nice and…
Your clinicians were extremely nice and professional.
April 22, 2026
Reply from PetLab Co.
Hello Angel,
We are happy to hear that you found our clinicians to be both nice and professional. Thank you for your positive feedback!
Best Regards,
PetLabCo.
Our dog won't eat this stuff
Our dog won't eat this stuff. I couldn't tell you if it works. Advertisements make it look like sprinkling a little bit of powder on a few bowls of food, and like magic, bright white teeth. Nope, it's a monthly subscription.
March 26, 2026
Unprompted review
Reply from PetLab Co.
Hello Sean,
We’re sorry to hear that your dog did not take to the product and that your experience did not meet your expectations.
When a new element is added to a dog’s daily food, it's common that they may eat less while adjusting. Best adheres to moist kibble or wet food. Some have found adding a bit of chicken broth at first can help during the adjustment period.
It might take up to 3 months of consistent use for supplements to show the best potential benefits. Each dog is different. Some dogs see the benefits within month 1, and some see the best results from months 2 and 3 onwards.
We always want managing your subscription to feel simple and stress-free, and we regret that this wasn’t your experience. If you’re still having trouble or need further assistance, please don’t hesitate to reach out to us directly at help@thepetlabco.com. Could you please provide your Order ID so we can look into this for you?
Best regards,
PetLabCo.
Not much to tell
Not much to tell. We get our order delivered to our doorstep each month. It has never failed to come on time.
April 17, 2026
Reply from PetLab Co.
Hi Janice,
We are so happy to hear your deliveries have arrived on time each month. Thank you so much taking the time to share your experience with us. We appreciate you being a member of our community.
Regards,
PetLabCo.®
Dog is human has helped my Labrador so…
Dog is human has helped my Labrador so much!! She went from being itchy, losing hair, having hot spots, and having red bumps all over her underbelly to being a normal dog. Personally my dog does not have issues when we're not in California but for whatever reason in California her allergies are so bad that it is heartbreaking dog is human has changed that for me and I will continue to purchase it while living in California so she does not have allergies.
April 27, 2026
Unprompted review
Reply from PetLab Co.
Hi Misti,
We appreciate you taking the time to share your feedback. Just to clarify, we are PetLabCo.® and do not have any affiliations with Dog is Human. Feel free to check out our supplements here: https://thepetlabco.com/
Regards,
PetLabCo.®
Gave my dog diarrhea
Unfortunately my dog didn’t love the taste and it gave him diarrhea that last a several days after I spotted giving it to him. I can’t say if it would help with his teeth because it agreed horribly with his stomach.
April 17, 2026
Unprompted review
Reply from PetLab Co.
Hi there!
We’re really sorry you and your dog had this experience. We’d love the opportunity to look into this further. Can you please share your order number so we may locate your account?
Best regards,
PetLabCo.®
I edited my Subscription to make the…
I edited my Subscription to make the deliveries further apart, and I immediately received another order. Too much product, and I do not know how to control this.
April 26, 2026
Reply from PetLab Co.
Hi Kennetha,
Thank you so much for sharing your experience. We are so sorry for any frustration this has caused. Someone from our Customer Experience team will follow up with you shortly to provide support.
Regards,
PetLabCo.®
Adelene was very helpful and patient…
Adelene was very helpful and patient with me while assisting me with making the proper changes to my dogs order. I appreciate the quick response and willingness to help. I also love that there are tailored chews for my pups.
April 27, 2026
Unprompted review
Reply from PetLab Co.
Hi Sandra,
We're so glad to hear that you had a positive experience and that our team was able to assist you with your dog's order. We appreciate your kind words and are happy that your pups enjoy our tailored chews!
Kind regards,
PetLabCo.®
My first interaction with your company…
My first interaction with your company was through your product advertisement. My two boys have the symptoms explained in your advertisements, so I decided to try it and placed my order. I ordered the specials that was advertise of the 90-day subscription. But I had questions about my billing, and that's when I was connected to Chuck, a human, not AI. We chatted about my billing and the products, which were amazing in clarifying my billing and correcting the next billing cycle, which I highly appreciated! My experience with Chuck was also very amazing, only because you hardly get such excellent customer service nowadays (anymore). He explained every situation very well and assured me that my subscription would be billed correctly. Please acknowledge Chuck for his excellent customer service, and you can let him know it was the 26yr Veteran retired Master Chief of the Navy who was pleased with his professionalism and excellent customer service, and I only hope that I get to chat with him again should I need his help again! Now, let's see if my pets will benefit from your product! THANK YOU!
April 27, 2026
Reply from PetLab Co.
Hi Armando,
We appreciate you sharing your experience. It's great to hear that the advertisement resonated with you and that you found the subscription option appealing. We're also happy that your billing questions were resolved efficiently. We'll certainly pass along your kind words to Chuck you interacted with and hope your pets benefit from our product!
Kind regards,
PetLabCo.®
Reply from PetLab Co.
Hi Shirley,
Thank you for your 5-star review! We're happy to know we're convenient for your needs.
Kind regards,
PetLabCo.®
Delivered on time as originally stated…
Delivered on time as originally stated in emails.
April 25, 2026
Reply from PetLab Co.
Hi Laurie,
We are so happy to hear your package arrived on time! We understand just how important timely deliveries are when it comes to your pet's supplements. Thank you for sharing your experience with us.
Regards,
PetLabCo.
Nicely place by front door and…
Nicely place by front door and pictures of my address and where the package is located nice job thanks
April 26, 2026
Reply from PetLab Co.
Hi George,
That is so wonderful to hear! We are thrilled you have had a positive experience with your delivery. Thank you so much for sharing.
Warm regards,
PetLabCo.
Package was delivered in a timely…
Package was delivered in a timely manner. And delivery person took multiple pictures to verify. However the package was left out on the sidewalk when a covered foyer for front door was 2 ft away. We live in an area that is known for rain, luckily it didn’t rain that day.
April 26, 2026
Reply from PetLab Co.
Hi Stephanie,
Thank you so much for sharing your experience with us. We are sorry to hear your package was left out on the sidewalk and are so glad there was no rain that day. We will be sure your feedback is passed to the appropriate team.
Regards,
PetLabCo.
The delivery person was pleasant and…
The delivery person was pleasant and polite. The package was in excellent shape and I got what I ordered.
April 26, 2026
Reply from PetLab Co.
Hi Grace,
We are so happy to hear about your positive delivery experience. We are so happy to hear the package was in excellent shape. Thank you for taking the time to share with us.
Regards,
PetLabCo.
I’ve been trying to cancel but they…
I’ve been trying to cancel but they don’t seem to understand the word NO.
April 18, 2026
Reply from PetLab Co.
Hi Melinda, we're sorry to hear about your experience. Upon checking, we were unable to locate any messages from you. We're so sorry your messages did not reach us as intended. We’re here to help and have sent you an email to assist further. You can also reach us by phone or email anytime. We look forward to connecting with you!
Best regards,
PetLabCo.®
It was delivered
It was delivered. This wonderful product helps my dogs skin issues and seems to give her so much more energy.
April 25, 2026
Reply from PetLab Co.
Hi Michelle, thanks so much for leaving this feedback, we're glad to hear your pup is enjoying the products! We'd love to hear more updates about how she's doing! We're always happy to help so please don't hesitate to reach out!
Best regards,
PetLabCo.®
I have seen absolutely no change in…
I have seen absolutely no change in anything paw licking and scratching still . I bought the product off eBay and got it three weeks late ( no fault of petlab co) the lady that sold it to me said she was an authorized dealer. Do you want her name?
March 17, 2026
Unprompted review
Reply from PetLab Co.
Hi Austin,
Thank you for sharing your feedback. We are sorry to hear you have not seen the results you were hoping for with your dog. While some pets may respond sooner, supplements often take up to three months of consistent daily use to show full benefits.
Also, eBay is not one of our authorized retailers, so we cannot guarantee the quality or authenticity of products purchased there. For best results, we recommend purchasing directly from us or from one of our trusted vendors.
A member of our team will be in touch with you shortly to provide additional support.
Regards,
PetLabCo.®
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