I may rejoin later, between the expense and I now have at least 15 unused jars, I have sufficient for now. Fixed senior income so will take a break for a while.
Company replied
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See what reviewers are saying
Jury is still out on whether the product works (only been 2 wks) but already trying to send me “my next subscription” shipment (despite buying a 3 month supply initially) Tried to change the shipm... See more
Company replied
I have been using the PetLabCo. joint care chew for over five years for my ageing pug. At 15 years old, she is doing great. She does have some degenerative issues not related to joints that are givin... See more
Company replied
I am now on my 4th month and i was not sure if it was going to work BUT i am saying it has controlled my pugs allergies and i am now taking away Apequel. This is huge!! It has stopped my dog from lic... See more
Company replied
Company details
- #63 of 74 best companies in Pet Store
Written by the company
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Written by the company
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Contact info
1145 Midland Avenue, M1k 4H2, Toronto, Ontario, Canada
- +1-873-300-6088
4.3
Excellent
365 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great... On time every time
This company keeps you up to date on when your order is being prepared for sbippment, when it's shipped and when it's on route to be delivered.
Its on time every month.
May 26, 2026
Reply from PetLab Co. - Canada
Hi Bonnie,
Thank you for sharing your experience. We are so happy you have found the shipping updates helpful. We appreciate you being a part of our community!
Regards,
PetLabCo.®
Reply from PetLab Co. - Canada
Hi Johnny,
We are thrilled you are happy with our subscription plan. Thank you so much for sharing your experience!
Regards,
PetLabCo.®
I may rejoin later
I may rejoin later, between the expense and I now have at least 15 unused jars, I have sufficient for now. Fixed senior income so will take a break for a while.
May 16, 2026
Reply from PetLab Co. - Canada
Hi Elspeth,
We appreciate your kind words and completely understand your current situation. We'll be here if you decide to rejoin us in the future.
Kind regards,
PetLabCo.®
Very fast delivery
May 17, 2026
Reply from PetLab Co. - Canada
Hi Carole,
We are so glad to hear our deliveries are fast! Thank you for your continued support.
Best regards,
PetLabCo.®
I give one each day to our French…
I give one each day to our French Brittany Spaniel.
She is rarely sick and is very energetic.
May 16, 2026
Reply from PetLab Co. - Canada
Hi Norma, we're so happy to hear about your French Brittany Spaniel. Thank you for sharing your positive feedback. We're always happy to help so please feel free to share updates and/or reach out with any questions or concerns.
Best regards,
PetLabCo.®
Reply from PetLab Co. - Canada
Hi Bryan, thank you for sharing your positive experience! We're here and happy to help, so please feel free to reach out to us with any questions or concerns.
Best regards,
PetLabCo.®
Prompt on-time service every month
May 22, 2026
Reply from PetLab Co. - Canada
Hi William, we appreciate you taking the time to leave this positive feedback. We're glad to hear about your great delivery experience. We're here and happy to help, so please don't hesitate to reach out with any questions or concerns.
Best regards,
PetLabCo.®
Fast delivery and on time
May 10, 2026
Reply from PetLab Co. - Canada
Hi Susan,
We are thrilled to hear you package has arrived in a fast and timely manner. We know just how important that is when it comes to your dog's supplements. Thanks for sharing your experience.
Regards,
PetLabCo.®
Try it ! It works
I am now on my 4th month and i was not sure if it was going to work BUT i am saying it has controlled my pugs allergies and i am now taking away Apequel. This is huge!! It has stopped my dog from licking and skin under the armpits are clear and hair is growing back.
March 16, 2026
Unprompted review
Reply from PetLab Co. - Canada
Hi Kim, we appreciate you sharing this fantastic feedback. We'd love to continue to hear more updates on how your pug is doing. We're here and happy to help.
Best regards,
PetLabCo.®
I love the product
I love the product, the probiotic chews. The subscription delivery works flawlessly and I’m always notified prior to the actual shipment.
May 4, 2026
Reply from PetLab Co. - Canada
Hi Wayne,
We're happy to hear you love the Probiotic Chews! It's great the subscription delivery works so well and that you're notified before shipment. Thanks for being a part of our community!
Regards,
PetLabCo.®
Reply from PetLab Co. - Canada
Hi Patricia!
Thank you so much for your kind words. We are thrilled the delivery was fast and the product has been great. Please don't hesitate to reach out to us should you need any assistance. We are always happy to help!
Thank you for being a part of our community.
Regards,
PetLabCo.®
Reply from PetLab Co. - Canada
Hi there!
We appreciate you sharing your experience. We are so happy to hear you have not run into any issues. Please don't hesitate to let us know how we can improve to make this a five-star experience for you and your pup.
Thanks for being a part of our community!
Regards,
PetLabCo.®
I have been using the PetLabCo
I have been using the PetLabCo. joint care chew for over five years for my ageing pug. At 15 years old, she is doing great. She does have some degenerative issues not related to joints that are giving her walking problems, but I am sure it would be so much worse for her if she hadn’t been on this daily supplement. It costs just under $42 a month for her supplement as she takes 1 a day for a dog under 20 pounds (1 container per month). My vet was even very impressed with the ingredients, especially the green lipped mussels, which he says a lot of supplements don’t have in them as it’s a very expensive item to include, but it’s very important for their joint health. Thank you PetLabCo, you’re helping to keep my pug with us longer than I think she otherwise would’ve been able to be
on her own.
April 4, 2026
Reply from PetLab Co. - Canada
Hi there!
Thank you so much for sharing this! Hearing about your pug and how well she’s doing at 15 is incredibly special.
We’re so glad to know the Joint Care Chews have been part of her daily routine for so many years. Thank you for trusting us to be part of her care. We’re wishing you and your sweet girl many more happy moments together.
Regards,
PetLabCo.®
My dog loves this product…
My dog loves this product and her coat and digestion have never been better. Consistency is key
March 28, 2026
Reply from PetLab Co. - Canada
Hi Steven, thank you for taking the time to leave this review. We are glad to hear about how your dog is doing. We'd love to hear about more updates! Please don't hesitate to follow up if you have any questions, concerns or updates!
Best regards,
PetLabCo.®
Reply from PetLab Co. - Canada
Hi Shirley, thanks for leaving this review! We're glad to hear of your positive experience, this is what we want for all our of customers! Please feel free to reach out to us with any questions, we're always happy to help!
Best regards,
PetLabCo.®
Reply from PetLab Co. - Canada
Hi Danaivis, thank you so much for taking the time to leave us this feedback. We're happy to hear about the positive shipping and delivery experience. We are happy to help so please feel free to reach out with any questions or concerns!
Best regards,
PetLabCo.®
Delivered on time as originally stated…
Delivered on time as originally stated in emails.
April 25, 2026
Reply from PetLab Co. - Canada
Hi Laurie,
We are so happy to hear your package arrived on time! We understand just how important timely deliveries are when it comes to your pet's supplements. Thank you for sharing your experience with us.
Regards,
PetLabCo.
The delivery person was pleasant and…
The delivery person was pleasant and polite. The package was in excellent shape and I got what I ordered.
April 26, 2026
Reply from PetLab Co. - Canada
Hi Grace,
We are so happy to hear about your positive delivery experience. We are so happy to hear the package was in excellent shape. Thank you for taking the time to share with us.
Regards,
PetLabCo.
Reply from PetLab Co. - Canada
Hello Francois,
We're happy that our delivery was easy for you and arrived right on time. Providing dependable service is very important to us.
Best Regards,
PetLabCo.
Subscription takes a load off my mind
Delivery always comes on time and my Molly never has to go without her PetLab!!
April 13, 2026
Reply from PetLab Co. - Canada
Hi Dave,
We're so happy to hear that Molly's supplements arrive on time! We appreciate you taking the time to share your positive experience with us.
Best regards,
PetLabCo.®
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