The PharmPet Co Reviews 

979
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 239 reviews, reviewers overwhelmingly had a great experience with this company. Many patrons frequently praise the exceptionally fast delivery times and highly competitive pricing when compared directly to what local veterinary practices charge. Consumers consistently find the online platform extremely simple to navigate and truly appreciate the effortless process of uploading and managing repeat prescriptions. Though some customers experienced frustrating delays with delivery or encountered unexpected problems with incorrect item fulfillment, the general response remains very favorable overall. A few reviewers also mentioned ongoing difficulties regarding slow prescription processing times and a noticeable lack of communication when items were out of stock.

What people talk about most

Delivery service

Consumers express immense satisfaction with the delivery service, frequently highlighting the remarkably fast... See more

Order

People report positive experiences with order, highlighting that the website is easy to navigate and... See more

Product

Customers had ambiguous experiences with product, with many praising the fast delivery, great savings... See more

Service

Customers consistently note positive experiences with service, highlighting fast and efficient deliveries... See more

Price

Reviewers mention positive feedback about price, highlighting very competitive pricing and significant... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First Time buying our regular pain medication for our rabbit from this company. The process was really easy to upload our vet prescription. The delivery charge is cheaper than others and the best bit... See more

Rated 5 out of 5 stars

I have used Pharmpet regularly for a year for my cat's medication and always very reliable. My last order I needed urgently so rang them and explained this. The pleasant helpful lady fast tracked my... See more

Rated 5 out of 5 stars

Ordering from this company is easy accurate and efficient. Ive been ordering monthly medication for our doodle and the order arrives between 3 & 4 days after clicking send. Would recommend this co... See more

Rated 5 out of 5 stars

Easy to use website. Cat food arrived in good time. He will browse the kibble, but unfortunately won't eat the tinned, Having to resort to soaking the kibble with hot water then adding to the tinned... See more


Company details

  1. Animals & Pets

Information provided by various external sources

Their health, your happiness. Dispensing and supplying pet supplies and pet accessories to the whole of the UK mainland. We have thousands of products for dogs, puppies, cats, kittens and other pets from accessories to veterinary prescriptions. We pride ourselves in professional care and attention to both pet and owner.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

979 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.6

All reviews

(979)

234 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Not as good as they used to be

I have used PharmPet in the past and thought they were pretty good and reasonably priced however it seems both service and price aren't what they used to be. I ordered some Frontline cat flea products on Sunday, and paid for 24 hr delivery, the parcel wasn't picked/posted until Tuesday evening. If charging for a 24 hr service I would expect the parcel to be dispatched on Monday for a delivery Tuesday. Price "all in" was just under £30, I ordered the exact same product from Amazon on Tuesday, it was £10 cheaper inc delivery and still arrived earlier today than the order placed 48 hrs prior with PharmPet.

June 17, 2026
Unprompted review
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Rated 2 out of 5 stars

Wrong product & incorrect knowledge

I ordered a product via their website. The sent me a different product. When I questioned this, they told me it was the same product with different packaging. This was incorrect as the ingredients were vastly different and advertised as being an advanced version of what was sent to me. My partner is a vet and confirmed we needed the product I ordered and not the one we were sent. There was too much back and forth which took 3 WEEKS rather than recognising it’s a different product and a need to get the product into my pet. Essentially, a lack of understanding of their products delayed care to my cat.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order on line using a prescription from the vet. Very quick delivery. No problems.

June 10, 2026
Unprompted review
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Rated 5 out of 5 stars

i would never ever order my pets…

i would never ever order my pets medication from anyone else, this company are absolutely outstanding in every way, i had a problem with another company, who after a week still hadnt sent my medicaton also denied having payment, after explaining to this company what had happened, omg i received my pets medicatioin within 3 days absolutely outstanding service, highly recomment PharmPet Co, helpful staff and communication was outstanding, yes definately recommend

June 5, 2026
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Rated 4 out of 5 stars

Tablets

The whole process from ordering through to delivery was good......30 tablets for £30 seems a bit pricey but they are working which is peace of mind for us.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent website and communication.

I have used this website to order my cats medication. They are professional and excellent at their job scrutinising the prescriptions from my vet. The quality is exactly the same as provided from my vet at a much reduced price and quick delivery. Thank you

May 29, 2026
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Rated 5 out of 5 stars

Amazing saving!

Easy to order new medication for my cat. Registering and uploading prescription easy to follow. Superfast delivery. Fantastic saving compared to buying though vet practice for exact same product!! Thank you ☺️

May 22, 2026
Unprompted review

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