I purchased a 128GB PhotoStick that refused to work with my iPhone 14 ProMax. PhotoStick customer support worked with me over 2 days diligently trying to find a fix. We concluded there must me somethi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My photostick keeps stalling before it's started processing anything. Actually it did process a few once but since then it finds all the duplicates and all the ones already saved but doesn't get as fa... See more
Company replied
This may be a premature review, because I broke my photostick off the usb part in the computer accidentally. I contacted CS today and they were quick to reply, take action and send me a replacement. V... See more
Company replied
8 weeks no delivery DHL says to contact PhotoStick Their response has been less than zero Too bad so sad!!! Scam!!! Scam!!! Scam!!! Just arrived I would not recommend this company to anyone... See more
Company replied
Company details
Written by the company
Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.
Contact info
South Colorado Avenue 225, 80731, Haxtun, United States
- thephotostick.com
2.9
Average
572 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly Recommend
Very easy to use! I backed up over 13,000 photos using ThePhotoStick and I still have plenty of room for more. I would highly recommend this product for anyone looking for a backup solution to keep their files safe.
June 13, 2025
Unprompted review
Reply from ThePhotoStick
Hello Michelle
Thank you so much for posting this review and letting us know that you are pleased with our products. If you need any further assistance, please do not hesitate to reach out to our customer support . They are ready Monday - Saturday 8am - 8pm PST. (Excluding major US holidays) to assist you.
Thank you
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Advertisement
Not sure why the photo stick omni has…
Not sure why the photo stick omni has to be used. Bought the smallest version and intended to use another usb stick to download photos … however it doesn’t recognise any other usb . Also after plugging the original photo stick omni usb into the pc all I get is a spinning wheel.
June 9, 2025
Unprompted review
Reply from ThePhotoStick
Hello Glenn
Thank you for reaching out to us today. Please click the website link below to be connected to our customer support center. One of our agents will be happy to assist you. Please have your order number ready
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Total SCAM
Total SCAM! Does not work at all! Just gives "Wrong file" errors when connected to Galaxy S10 android phone. Heading for the bin!
June 5, 2025
Unprompted review
Reply from ThePhotoStick
Hi Anthony
Thank you for reaching out to us today. Please click the website link below to be connected to our customer support center. One of our agents will be happy to assist you. Please have your order number ready
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Complimentary Service
I wanted to express my gratitude to the PhotoStick company and in particular to Jet G and Rachel P for their help with my PhotoStick purchase during May 2025. Responses to my emails were almost immediately and problems were resolved at no extra cost. Thank you. 👍
May 28, 2025
Unprompted review
Reply from ThePhotoStick
Hello David
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support . They are ready Monday - Saturday 8am - 8pm PST. (Excluding major US holidays) to assist you.
Thank you
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Waste of money and time
My phone doesn't even recognise the Photostick let alone transfer any files. Wish I had read the reviews. What a waste of money and time trying to connect it.
June 2, 2025
Unprompted review
Reply from ThePhotoStick
Hello Jan
Thank you for reaching out to us today. Please click the website link below to be connected to our customer support center. One of our agents will be happy to assist you. Please have your order number ready
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Advertisement
I purchased one 10 years ago and down…
I purchased one 10 years ago and down loaded all my picture files .Today i tried to see that file .I plug it in to my computer it turns read but does not open .What is wrong ?
May 21, 2025
Unprompted review
Reply from ThePhotoStick
Hello John
Thank you for reaching out to us today. Please click the website link below to be connected to our customer support center. One of our agents will be happy to assist you. Please have your order number ready
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
The photostick isn’t working with my…
The photostick isn’t working with my Samsung galaxys22. With all the bad reviews I still purchased and it doesn’t work. How can I get a refund
May 20, 2025
Unprompted review
Reply from ThePhotoStick
Hello R. Beckford
Thank you for reaching out to us today. Please click the website link below to be connected to our customer support center. One of our agents will be happy to assist you. Please have your order number ready
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Claims it works with everything but only works with newest phones.
Claims it works with Android 8.0 and above, but what Tech Support won't tell you until the 18th response is that it is not backwards compatible and works only with the latest phones. My phone is version 8.0, which the web page and the ads claim is sufficient for the PhotoStick.
May 15, 2025
Unprompted review
Reply from ThePhotoStick
Hello Gardin
Thank you for your recent review. I am sincerely sorry for any confusion, but the phone you have (Older Motorola running an Android 8.0) is the issue. Even though the PhotoStick is technically compatible with Android 8.0, it may not function properly due to various factors, such as hardware limitations, outdated drivers, or specific compatibility issues with that phone model. Unfortunately, the Motorola phones drivers and hardware is the issue at hand. We do offer a 30 day return period starting the date your order is delivered to you. I see you are still within your return period, please contact support and ask for a customer support agent to provide you with the required RMA return form to return your order for a refund. I am sincerely sorry for any inconvenience and confusion with your phones OS and our system requirements.
Thank you
Rachel
ThePhotostick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Excellent service
I was very impressed by the professionalism, courtesy and efficiency of this company. I had an issue with my order, entirely my fault, and they made every effort to sort out the matter. Rachel, the Director of Customer Relations was an excellent communicator. Thank you for excellent service. Much appreciated!
April 30, 2025
Unprompted review
Reply from ThePhotoStick
Hello M. McCarthy
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Advertisement
A slight problem with…
On 5/24/25 I had a slight problem with a PhotoStick. Rachel P. helped me and this is what I wrote to her when we were all done. I thought I would share it to potential customers.
You've been very helpful Rachel, thank you very much. If other companies treated their customers like you have treated me, life would be so much better. I mean that too!
April 24, 2025
Unprompted review
Reply from ThePhotoStick
Hi Lin!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
This is absolutely the slowest backup…
This is absolutely the slowest backup on the planet! I feel like underneath that plastic thumbdrive is a POTS modem. I made a mistake buying this.
April 6, 2025
Unprompted review
Reply from ThePhotoStick
Hello Alan
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
My original Photoshop was defective but…
My original Photoshop was defective but several months had passed since I purchased it. I emailed PhotoStick customer support and they put me in touch with Rachel. After a few emails to Rachel and providing the information requested, a new PhotoStick was shipped to me. Rachel did an excellent job resolving my problem. The new PhotoStick works great and I am able to backup my photos and contacts on my phone and iPad. I highly recommend PhotoStick.
March 25, 2025
Unprompted review
Reply from ThePhotoStick
Dear Gloria,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Best,
ThePhotostick Review Team
Spam email
The PhotoStick participates in spam email advertising. Block the email and they just use another address.
Reply - The reply from Photo Stick is just an auto generated reply. Has nothing to do with the reason for my rating.
March 28, 2025
Unprompted review
Reply from ThePhotoStick
Hello WJ Phelps
I am sorry for the confusion, but my reply was not an automated reply. I asked you to please reach out to our support center, so an agent can further assist you with getting your email removed from our emailing system. If you would like your email removed, please reach out to our support center at the link listed below and we will gladly assist you with doing so.
Thank you and have a nice day
Rachel
ThePhotostickReview Team.
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Advertisement
Looking forward to my new photo stick
I just received my photo stick and I will be using it this week. After reading the reviews, I’m hoping that mine will work as well as others. Thank you so much, Terry.
March 12, 2025
Unprompted review
Reply from ThePhotoStick
Hi Terry
Thank you for reaching out to us today. Thank you for your review today and please note, if you need any assistance, please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I bought the OMni Stick 128 GB for…
I bought the OMni Stick 128 GB for €117.98 & €9.99 p& p . I was very reluctant to pay that amount for a stick but i went with it weighing up the value if it worked as said it should. €127.99 is a lot of money but i was not prepared for the customs charge being so high. i would have expected around €10 but shocked today to have to pay another €27.99 to have it delivered in Ireland.
Bottom line, not a good deal for us Irish ( or English) either by sounds of the reviews. Maybe should leave to the American market and hopefully someone will do something similar here in Ireland. I feel robbed!
February 27, 2025
Unprompted review
Reply from ThePhotoStick
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
It doesn't work on any recent version of Mac OSX
I bought a Photostick 2.0 directly from the company (I'm in Canada).
I started with my system on OSX Monterey.
The software installed with no problem, it ran and listed photos throughout my system as expected, but it refused to copy them to the stick itself.
I tried it on two friends' Macs, one on Ventura, one on Sonoma, then I upgraded my system to the latest Sequoia.
Exactly the same thing happened in all four cases.
The company sent a replacement: exactly the same behaviour happened.
The Mac version of the Photostick software simply does not work.
And, they have not only refused to refund my money, but have told TrustPilot that I never requested a refund. I have refreshed their memory by sending them a copy of my communications with them, which clearly shows that I twice requested a refund after having spent expert time showing them exactly where the problem was in their product.
John Sankey
Ottawa ON
Addendum: given the publicity engendered by this Trustpilot review, they agreed to refund my money (minus the $10 it cost me to return the item). Thank you, Trustpilot!
December 29, 2024
Unprompted review
Reply from ThePhotoStick
Hello John
Thank you for reaching out today. My records show that you made contact with our technical support team and you were sent a replacement order at no cost to you. I also reviewed all tickets submitted by you and there is no record of you asking for a return for refund or of you being denied a return for refund. Please reach out to our support team and ask to speak directly to me and I will gladly assist you further with a return for refund. Please reach out to our support at the link provided below and submitting an email ticket or chat live https://www.thephotostick.com/pages/support-center
Thank you
Rachel
Director of Customer Relations
https://www.thephotostick.com/pages/support-center
Major Scam?
I ordered and paid for two photosticks on 15 December 2024. They have still not arrived, 19 Ferbruary 2025. This company appears to be a front for a major scam. DO NOT DEAL WITH THEM.
December 15, 2024
Unprompted review
Reply from ThePhotoStick
Hello Joseph
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Advertisement
I ordered 5 photo stick omni for a…
I ordered 5 photo stick omni for a total of nearly £336. All I have received is 5 flash drives which I could have bought in the uk for a lot, lot less. THE PHOTOSTICK.COM replied, just with a copy of my PayPal receipt & because of the time difference they are only contactable for about 3 hours a day. I guess PayPal will be the next step, but I was trying to hang on for a proper reply from photostick.
January 16, 2025
Unprompted review
Reply from ThePhotoStick
Hello Skippy
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I lost my omni photostick adapter and…
I lost my omni photostick adapter and searched forever online for a replacement. All I had to do was chat with customer service live, who was great, and I’m receiving a replacement NO chg. GREAT support person and company.
January 29, 2025
Unprompted review
Reply from ThePhotoStick
Dear Avre,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
Best,
ThePhotostick Review Team
Prompt refund for Tax relevant faulty bill.
Unfortunately was the value inside the parcel of the ordered PhotoSticks 50% higher than my payd was.
So was the Taxes over 50% higher than normal.
A short eMail to the support and Rachel (Director of Customer Relations) refund me with 50% of the payd tax.
Great service for my first buy for two PhotoSticks. Other orders will follow next time!
Harry, Switzerland
January 27, 2025
Unprompted review
Reply from ThePhotoStick
Dear Harry,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
ThePhotostick Review Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.