I purchased a 128GB PhotoStick that refused to work with my iPhone 14 ProMax. PhotoStick customer support worked with me over 2 days diligently trying to find a fix. We concluded there must me somethi... See more
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See what reviewers are saying
My photostick keeps stalling before it's started processing anything. Actually it did process a few once but since then it finds all the duplicates and all the ones already saved but doesn't get as fa... See more
Company replied
This may be a premature review, because I broke my photostick off the usb part in the computer accidentally. I contacted CS today and they were quick to reply, take action and send me a replacement. V... See more
Company replied
8 weeks no delivery DHL says to contact PhotoStick Their response has been less than zero Too bad so sad!!! Scam!!! Scam!!! Scam!!! Just arrived I would not recommend this company to anyone... See more
Company replied
Company details
Written by the company
Get ThePhotoStick or ThePhotoStick Mobile to easily and securely backup all your photos and videos and free up space on your phone or computer.
Contact info
South Colorado Avenue 225, 80731, Haxtun, United States
- thephotostick.com
2.9
Average
572 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Photostick product not as described
Product not as described. Photostick is a nightmare to deal with.
January 25, 2025
Unprompted review
Reply from ThePhotoStick
Hello
Thank you for your feedback. We regret that ThePhotostick did not meet your expectations. We would appreciate the opportunity to discuss this further and provide a resolution. Please contact us at https://www.thephotostick.com/pages/support-center at your earliest convenience and request to speak to me (Rachel P.).
Thank you.
Rachel P.
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
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ThePhotoStick customer service is excellent.
ThePhotoStick customer service is excellent. I had a problem with my photostick Omni which I’ve had for a while. After contacting customer service a replacement was sent at no charge immediately. Communication is excellent and prompt. Great company to deal with.
December 16, 2024
Unprompted review
Reply from ThePhotoStick
Hello Janelle
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Prompt, Professional, Straightforward -The PhotoStick
I was dealt with promptly when I called out for help. Help was made available even given major problems with time zone differences. I live in Australia.
I was patiently taken through the steps to identify why my PhotoStick Omni appeared not to be working. When it was found that the stick itself was malfunctioning, the company immediately arranged for me to have a replacement stick.
I am of senior years (81) and retired. But as a retired academic and Catholic priest I rely on memories to be kept in The PhotoStick. This was my second and bigger PhotoStick.
I am grateful for the kind, patient, and superb professionalism extended to me and would recommend this company to all.
January 22, 2025
Unprompted review
Reply from ThePhotoStick
Hello John
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
8 weeks no delivery DHL says to contact…
8 weeks no delivery DHL says to contact PhotoStick Their response has been less than zero Too bad so sad!!!
Scam!!! Scam!!! Scam!!!
Just arrived I would not recommend this company to anyone
8 Weeks delivery Rating still Zero
Customer service Rating still Zero
December 9, 2024
Unprompted review
Reply from ThePhotoStick
Hello Bill
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience with the shipping of DHL. Your feedback is invaluable, and we want to make things right. Please contact us at https://www.thephotostick.com/pages/support-center so we can address your concerns and find a solution.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Issues but excellent help
Whilst I had issues with my photo stick I have received excellent customer service from them to get my issue sorted out. Thank you very much.
January 16, 2025
Unprompted review
Reply from ThePhotoStick
Hello Julie
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
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Delivery issue.
I had occasion to contact customer relations over a delivery issue and have nothing but the highest of praise for the very generous treatment I received from Rachel and the COE. in resolving my issue. Would highly recommend this company and their excellent products.
Peter Millar
January 8, 2025
Unprompted review
Reply from ThePhotoStick
Hello Peter!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
I am VERY disappointed with the…
I am VERY disappointed with the services from this company. I ordered my PhotoStick Dec. 2nd and was excited to be getting such a GREAT product. It is ONLY GREAT IF you receive it. Now Jan. 5th and still no product received.
January 5, 2025
Unprompted review
Reply from ThePhotoStick
Hello Orpha
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Very concerned that due to them…
Very concerned that due to them upselling additional drives and sending all together. Customs and post office are charging me another 40 pounds . I note in the small print they deny and decline all liabilities for imply duties, but it’s their upselling that takes you into duty area. If they had sent the purchases individually I wouldn’t be paying for their extra profit. Very disappointed, and have been waiting ages for delivery, the caroms delay now means it’s almost a month since my money went into their bank. They better work properly and not like the hundreds of disappointed customers on here! So watch out their sales mean their discounts are worthless as you have duty to pay. I am furious it’s left me out of pocket I hope your profits are swelling nicely!
December 24, 2024
Unprompted review
Reply from ThePhotoStick
Hello
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
What a false advertisement
What a false advertisement, No, it does not plug in and down load as advertised. A piece of junk based on the advertisement. Sorry I spent my money on this sham.
December 6, 2024
Unprompted review
Reply from ThePhotoStick
Hello Jack
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
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Sorry, cannot recommend this
I live in the UK. First the pricing is erratic and from various websites. You purchase a 32 GB at £65 GBP and then you find you could a get 64 GB for same money. It loads logos (non photo) with a .jpg it clogs up 31GB on photo stick and I only have 6000 photos. I do not want to have any other files other than photos. Sorry Omni Photostick. Biggest waste of £65 GBP I have spent in my life.
November 23, 2024
Unprompted review
Reply from ThePhotoStick
Hello
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Shipment and delivery were fast
Shipment and delivery were fast. The stick worked fine when plugged in. I did have an issue, but customer service jumped on it and responded quickly. I am quite happy with the whole experience and the PhotoStick product.
November 11, 2024
Unprompted review
Reply from ThePhotoStick
Hi Walter
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready 24 hours a day 7 days a week (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Rachel is the difference maker
Rachel must be the difference-maker…
Rachel must be the difference-maker between 1 star and 5 star reviews. She helped me the minute I had a question about delivery. The response came in 4 minutes (I have the emails to prove it), She is more than doing her company proud by aiding me so quickly
November 8, 2024
Unprompted review
Reply from ThePhotoStick
Hi Nate!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support agent, Rachel. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday – Saturday 8am – 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
HORRIBLE WASTE OF $ I CAN'T GIVE A 0 OR I WOULD
The only reason I'm giving a 1 is bc there isn't a ZERO! My daughter is very tech savvy so I had her help me 'back up'my pics and videos. It took 10 tries, TEN, to get connected to her computer bc it's so flimsy she had to grab and pinch it near the plug to get it in and out of her computer. She was afraid it was going to break off and said she'd NEVER seen a usb of any sort ever do that! The pics were there, 1st try viewing. AFTER THAT THEY SAY NO FILES AVAILABLE! 😡🤬 ALL IT KEPT SAYING WAS FILE NOT FOUND AND TRY AGAIN!!!! I erased pics I can't get back bc of this poc stick saying they were saved!!!! I've contacted them and I'm STILL waiting to get my FULL REFUND! DO NOT WASTE YOUR MONEY. WATCH REVIEW VIDEOS OF THE EXACT SAME PROBLEM I HAD!
October 20, 2024
Unprompted review
Reply from ThePhotoStick
Hello Donna
Thank you for reaching out today! I see you reached out to our support center on Friday the 1st of November and you were provided the necessary return information to return your order for a refund. Once your order is returned to us, a refund will be issued, and a confirmation email will be sent for your records. If you need any further assistance, please reach out to our support directly, we are available Monday - Saturday 8am - 8pm PST. An agent will gladly assist you.
Thank you
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
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NOT WARNED ABOUT CUSTOMS CHARGES
£53GBP Custom Charges for a memory stick, that's ridiculous and had I been warned of this I would not have proceeded to buy it
October 20, 2024
Unprompted review
Reply from ThePhotoStick
Hello
Thank you for leaving your feedback today. I am sorry for any confusion, but we note on our website under our terms of services that all customers are responsible for paying any customs fees that their country may charge, this is found under our terms of services https://www.thephotostick.com/pages/terms-of-service
Thank you and have a wonderful day!
Rachel P.
ThePhotostick Review Team
Rachel must be the difference-maker…
Rachel must be the difference-maker between 1 star and 5 star reviews. She helped me with a billing question I had, doing her company proud by giving me the information I needed -- quickly!
October 7, 2024
Unprompted review
Reply from ThePhotoStick
Hello Nancy
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready Monday - Saturday 8am - 8pm PST (excluding major holidays) to assist you.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Had a problem with The Photo Stick Omni…
Had a problem with The Photo Stick Omni not work on my New Mac or on my iPhone. After working with a couple of tech's that my Photo Stick Omni was defective. I received notice that they would be replacing it and I would be notified when it was been shipped...This was Monday morning at about 8:30 AM..at 9:00 AM I received an e-mail with a tracking number and a statement that the replacement Photo Stick had been shipped! They tech's worked with me and came to the resolve that my Photo Stick was defective and they shipped out a replacement ASAP!
August 26, 2024
Unprompted review
Reply from ThePhotoStick
Hi Dave
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready to help Mon-Sat 8am - 8pm PST. (excluding major holidays) to assist you.
Sincerely,
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Reply from ThePhotoStick
Hello Daymond
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
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Avoid
Avoid. Noticed plasticy flimsy feel to both components on unpackaging. First attempt to load into Mac the driver said the photostick was 'broken'. Now won't even load up the omni driver. Tried in iphone as well - same dud result. Off to shops...... don't want this near any of my photos or kit.
July 4, 2024
Unprompted review
Reply from ThePhotoStick
Hello Helen
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
Thank you, thank you, thank you!
I was so stressed after placing order before clarifying shipping and billing addresses. I immediately reported the error and was amazed at how fast it got resolved! Rachel texted me right away and asked for the proper addresses and fixed the issue in record time. Thank you so much Rachel and I can't wait to get started with my PhotoStick!
June 25, 2024
Unprompted review
Reply from ThePhotoStick
Hi Marian!
Thank you so much for posting this review and letting us know that you are pleased with the prompt attention you were given by our customer support team. If you need any further assistance, please do not hesitate to reach out to our customer support. They are ready to assist you Monday-Saturday 8am - 8pm PST.
Sincerely,
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
The Omni does not Function on Mobile…
The Omni does not Function on Mobile Devices. When I use the app it gives an error message telling me I selected the wrong drive.Then I am advised to watch the training video again. I cannot proceed as displayed on the video. On my imac it worked for me but would not work for my wife's user site. On my iPad the Omni would not even light up the stick. Removing the Omni and using my Apple Lightning connector instead I plugged the Optistick into it and the backup commenced as expected. I am now waiting for it to complete backup. Conclusion - the Omni connector is a dud. Don't waste your hard earned money on the Omni.
June 11, 2024
Unprompted review
Reply from ThePhotoStick
Hello Nick
Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Please note, our new and improved app recently launched, so please check that your app has been updated.
Thank you.
Rachel
ThePhotoStick Review Team
ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center
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