I got a quotev and was generally happy until a friend told me I'd be in for a ride so I decided to cancel before the policy starts. I sent emails and whatsapps as per their communication before. N... See more
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Massive shout out to the folks at The Pineapple for an amazing customer service experience, going out of their way after business hours to ensure prompt purchase and delivery of an item. Even popped s... See more
Loved the packaging! Got my package in record time even though courier post was backed up. Stickers were lovely as well as the lollies, will be buying all my vape necessities from here
Fast delivery, exactly what I ordered. But wait, there's more... the Pineapple lump (singular due to a hot courier van, i'm guessing) was a nice thought. Ate it anyways ;)~
Company replied
Company details
Information provided by various external sources
The Pineapple was created with the hope of supplying our customers with high quality vaporisers and other accessories. We aim to be responsible in our dealings with our customers while providing a professional and friendly service. Our products are imported from Canada, Germany and USA and stored locally in Tauranga, New Zealand so we can ship to you quickly.
Contact info
30C Eleventh Avenue, Tauranga, 3110, Tauranga, New Zealand
- help@thepineapple.co.nz
- thepineapple.co.nz
1.4
Bad
47 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Very difficult to reach or cancel
I got a quotev and was generally happy until a friend told me I'd be in for a ride so I decided to cancel before the policy starts. I sent emails and whatsapps as per their communication before. No responses just "we are experiencing high enquiry/call volume" whatever they said. Then nothing. The App no option to cancel.
But they are debiting and keep sending messages that my car won't be covered until I do the inspection.
Now, imagine the headache if I were to try claim. My friend was definitely right. It's the worst. Don't do join them if you want peace.
April 15, 2026
Unprompted review
Perfect great service and product.
Perfect great service and product.
love the lollies and stickers thanks so much :) it really separates you from most shops we love free stuff lol 👍
August 29, 2021
Very fast delivery and a pleasant…
Very fast delivery and a pleasant surprise of lollies
August 2, 2021
Fantastic service
Fantastic service. The guys were really helpful & just live the dynavap. The wooden case is sooo nice. Thanks for everything Pineapple.
March 28, 2021
Purchase was straight forward
Purchase was straight forward, communication is simple and effective. The product is great!
February 3, 2021
Excellent customer service from the…
Excellent customer service from the team at The Pineapple 🍍
January 13, 2021
Good communication and fast delivery
Good communication and fast delivery. Very pleased with the service :)
January 11, 2021
Excellent service and great product!
Excellent service and great product!
Highly recommend 'The Pineapple'👍
December 14, 2020
Excellent service
Excellent service, quick delivery. the free pineapple lumps, and stickers are a nice bribery touch. Best price dynavap I could find anywhere. 100% recommended.
December 1, 2020
quick service and no problems
November 11, 2020
Excellent service.
November 1, 2020
Great service and communication
September 3, 2020
Unprompted review
Awesome service and delivery
Above and beyond as far as the efforts go from these guys. Amazing, will definitely be back again. The pineapple lumps tho 😍🤤 BEST IDEA
August 31, 2020
Unprompted review
Excellent service four twenty out of…
Excellent service four twenty out of ten!!
August 28, 2020
Unprompted review
Dynavap 2019
Great service, prompt delivery ( within 2 days) and great product. Bought Dynavap2019 and it takes bit of time to adapt to using it but once you do it is well worth it.
Shame that there is no afterpay option
August 28, 2020
Unprompted review
Reply from The Pineapple
Hey mate. Unforunately Afterpay, Laybuy, etc have stated they are not partnering with any more companies within our industry at the moment. We are looking into other options for our customers but will definitely offer this if it is possible in the future.
Awesome service extremely quick!!
July 31, 2020
Unprompted review
Incredible service and fast turnaround
Incredible service and fast turnaround. Will definitely be back and have already recommended to friends.
July 17, 2020
Unprompted review
Excellent customer service
Good quick delivery, easily handled and great service
July 3, 2020
Unprompted review
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