I got a quotev and was generally happy until a friend told me I'd be in for a ride so I decided to cancel before the policy starts. I sent emails and whatsapps as per their communication before. N... See more
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Massive shout out to the folks at The Pineapple for an amazing customer service experience, going out of their way after business hours to ensure prompt purchase and delivery of an item. Even popped s... See more
Loved the packaging! Got my package in record time even though courier post was backed up. Stickers were lovely as well as the lollies, will be buying all my vape necessities from here
Fast delivery, exactly what I ordered. But wait, there's more... the Pineapple lump (singular due to a hot courier van, i'm guessing) was a nice thought. Ate it anyways ;)~
Company replied
Company details
Information provided by various external sources
The Pineapple was created with the hope of supplying our customers with high quality vaporisers and other accessories. We aim to be responsible in our dealings with our customers while providing a professional and friendly service. Our products are imported from Canada, Germany and USA and stored locally in Tauranga, New Zealand so we can ship to you quickly.
Contact info
30C Eleventh Avenue, Tauranga, 3110, Tauranga, New Zealand
- help@thepineapple.co.nz
- thepineapple.co.nz
1.4
Bad
47 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Excellent
Excellent, fast, and caring service. Proactively followed up when it looked like a courier was messing about to make sure the order was getting delivered in a reasonable amount of time.
June 26, 2020
Unprompted review
Quick shipping good price
June 12, 2020
Unprompted review
pineapple express
Massive shout out to the folks at The Pineapple for an amazing customer service experience, going out of their way after business hours to ensure prompt purchase and delivery of an item. Even popped some free goodies and stickers in the bag too. Would give 6 stars if possible.
June 10, 2020
Unprompted review
Fast delivery
Fast delivery, exactly what I ordered. But wait, there's more... the Pineapple lump (singular due to a hot courier van, i'm guessing) was a nice thought. Ate it anyways ;)~
June 9, 2020
Unprompted review
Reply from The Pineapple
😕 Sorry to hear your lumps turned into a lump. Hope they still tasted good.
Great service again
Great service again, sent the next morning and received the day after, even with the current courier situation. Will be back again
June 5, 2020
Unprompted review
Order picked and packed in like 5mins
Order picked and packed in like 5mins, arrived in record time amid the chaos and it has some cool stickers thrown in :)
June 2, 2020
Unprompted review
Easy and fast
May 26, 2020
Unprompted review
100% Fast shipping / Great Product
Extremely fast shipping (order was processed late on a sunday evening) - Love the extra goodies they have provided! 100% would/will buy with Pineapple again
May 20, 2020
Unprompted review
Great start
Really fast delivery and excellent price. Thoroughly impressed and I loved the hippy sticker.
May 20, 2020
Unprompted review
Best customer service
Loved the packaging! Got my package in record time even though courier post was backed up. Stickers were lovely as well as the lollies, will be buying all my vape necessities from here
May 19, 2020
Unprompted review
Quick and easy
Quick and easy. Great info on the site and thanks for those little extras, really appreciate it.
May 14, 2020
Unprompted review
Excellent communication and shipping…
Excellent communication and shipping can not fault in any way, just all round good guys and love the pineapple lumps
May 8, 2020
Unprompted review
Looks after the customer
May 5, 2020
Unprompted review
Great service
April 30, 2020
Unprompted review
Great experience ordering from them
Great experience ordering from them, fast shipping, good prices and they even threw in some pineapple lumps ! Thank you
April 30, 2020
Unprompted review
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