I purchased a screen protector and bumper case for my Google Pixel 10 Pro. The screen protector is fine - I'm glad the material is forgiving enough to allow me to reset the positioning a few times, t... See more
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Based on these reviews
I bought a Magnetic Aluminum Magsafe Case for pxiel 8 pro. Fitting is good, outlook is okay. 2 points are not satisfying : a) the aluminum case does influence the cell signal level of the phone n... See more
Decent case, but a few drops and it feels as if its beginning to lose full clasp (this is for the frame case pixel 9) feels like eventually the clasp may not be the most reliable method of closing,... See more
Company replied
When I ordered the case I thought I was getting the magnetic case, a 2 piece case that has a screen protector in the front piece and the back is held on magnetically after the phone is put inside the... See more
Company replied
Company details
Written by the company
Welcome to The Pixel Case! As passionate Google Pixel users, we found ourselves constantly searching for cool, stylish cases that matched the innovation and elegance of our devices. Tired of the same boring options, we decided to take matters into our own hands and create a store dedicated to offering the best and most unique cases for Google Pixel phones. At The Pixel Case, our mission is to provide Pixel enthusiasts with high-quality, visually stunning cases that not only protect but also enhance the look of their devices. We believe that your phone case should be as exceptional as your phone itself. While we are not an official partner with Google, we are committed to delivering an excellent shopping experience. You can shop with confidence knowing that you can pay securely via PayPal and that our customer service is here to ensure you are completely satisfied with your purchase. If you're not happy with your product, we offer a full refund, no questions asked. Join the community of over 10,000 happy customers who have found their perfect Pixel case with us. Thank you for choosing The Pixel Case!
Contact info
United States
- thepixelcase.com
2.3
Poor
143 reviews
Replied to 80% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
The case on the outside is fine. Inside not good.
The case on the outside is fine. The magnetic clasp works ok. The storage slots for my credit cards was not sown properly. The lining came out and I can't use the slots without my cards getting stuck. The are difficult to get out when I need to remove them.
This product is not very good overall.
March 20, 2026
Unprompted review
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Product was misrepresented!
Product was misrepresented in description. It claimed to be magnetic and magsafe compatible 6+ times in the description and in the photos but when it arrived it wasn't magnetic at all. I've followed the steps on the "Return Policy" page and they've not yet responded. I called a number I found for their parent company and they say they've created a ticket but again no response.
March 11, 2026
Unprompted review
Reply from Thepixelcase
Hi Matthew,
We’re really sorry to hear this especially if the product didn’t match what was described. We understand how frustrating that is.
To clarify, our cases are designed to be MagSafe-compatible, meaning they include a magnetic ring for alignment with chargers and accessories. They are not meant to behave like strong standalone magnets on arbitrary surfaces. That said, if your case shows no magnetic functionality at all, that’s not expected and we definitely want to investigate it.
Regarding the lack of response — that’s on us. You should not have to chase support after following the return process, and we sincerely apologize for the delay.
Please email us again at contact@thepixelcase.com with the subject line:
“URGENT – Trustpilot – Matthew Martin”, along with your order number and a quick video or photo showing the issue.
We will prioritize your case immediately and offer you a clear resolution whether that’s a replacement that works correctly or a full refund.
We appreciate you pointing this out. If something was unclear or misleading in the product page, we will correct it.
Kind regards,
Great product
So far, I've not had any issues with my case. I am currently waiting on my second case to see if I like it better than my current one.
March 9, 2026
Unprompted review
I did not get what I ordered
I did not get what I ordered. I picked a Blue case for my phone and I got black. I didn't want black.
Not happy at all. Will never order from here again.
March 17, 2026
Unprompted review
Reply from Thepixelcase
Hi Dana,
We’re really sorry to hear this receiving the wrong color is frustrating, especially when you had a specific choice in mind.
This shouldn’t have happened, and we completely understand why you’re not happy.
Please email us at contact@thepixelcase.com
with your order number and a quick photo of the item you received. We’ll prioritize your case immediately and arrange either:
a replacement in the correct blue color, or
a full refund, depending on what you prefer.
We take responsibility for this mistake and will make sure it’s resolved quickly.
Kind regards,
Not the most aesthetic choice
I bought a clear case cover for my Pixel 9 from the Google store, but decided to buy a grey one for my Pixel 10 from this store which does not seem to be affiliated with Google. The cover for the 10 looks sturdy, and it has a fold out stand which my Pixel 9 cover did not have, but it looks "field ready" which was not quite the impression that I wanted for my phone.
March 13, 2026
Unprompted review
Reply from Thepixelcase
Hi Carol,
Thank you for your honest feedback, we really appreciate it.
You’re absolutely right, we’re not affiliated with Google. We’re an independent brand focused on creating accessories specifically for Pixel users, often with a more functional and protective design approach.
It’s great to hear that you found the case sturdy and useful with the fold-out stand. That said, we completely understand your point about the look some of our designs do lean more toward a “rugged / utility” style, which isn’t for everyone, especially if you’re aiming for a cleaner or more minimal aesthetic.
If the style isn’t what you were hoping for, feel free to reach out to us at contact@thepixelcase.com with your order details. We can help you find an alternative that better matches your preference, or assist with a return if needed.
Thanks again for your feedback it helps us balance design and functionality better going forward.
Kind regards,
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Zero stars.
Zero stars.
No customer support response by email, website message, or phone. I received a band that is too large and asked for simple adjustment instructions. Instead of assistance, I was told to return it to China at my own cost.
Extremely poor service and very concerning experience. Buyer beware
**After posting this review, I did hear back from the company stating they would help. I responded promptly, and it has now been five days with absolutely no reply and no assistance.
It has been three weeks since I received the watch band, and I still cannot use it because I have not been provided with instructions on how to adjust it. I have spent an excessive amount of time going back and forth trying to resolve something that should be simple.
At this point, I am extremely disappointed. The complete absence of follow-through and communication is unprofessional.
January 30, 2026
Unprompted review
Reply from Thepixelcase
Hi Tisha,
We’re really sorry to read this and truly disappointed that your experience felt this way. That’s absolutely not the standard we aim to provide.
If you simply needed sizing or adjustment instructions, you should have received clear guidance right away. In many cases, our bands are adjustable, and we’re more than happy to walk customers through it step by step, there’s no reason you should feel left without support.
Regarding returns, some items are fulfilled from our international warehouse, which is why a China return address can sometimes be provided depending on stock location. That said, we always try to find the most reasonable solution first especially for simple fit or sizing concerns.
Please email us directly at contact@thepixelcase.com
with the subject line:
“URGENT – Band Size Issue – Trustpilot”
We’ll personally review your case and look for the best solution, whether that’s adjustment guidance, a replacement, or another fair resolution. We have over 30,000 happy customers and we genuinely care about every single order — including yours.
We appreciate you bringing this to our attention and hope we can turn this experience around for you.
Warm regards,
Madison Reed
Customer Support Manager
thepixelcase.com
No Customer Support
They have some innovative products (that appears you can get elsewhere). But the metal ring on the back of many is a poor design with a wireless charger - that ring gets HOT fast. I'm surprised no one has gotten a severe burn resulting in a class action lawsuit. Whats more I dropped my case and a small clip that holds the camera cover in place snapped. I emailed them per the "guarantee" and no response. Oh, and all of those "5 start reviews" - I can't find where anyone has given them a 5 star review...they have no credible source linked.
January 9, 2026
Unprompted review
Reply from Thepixelcase
Hi Keith,
Thank you for taking the time to share your concerns. We’re sorry to hear that your experience left you feeling this way.
Regarding the metal ring and wireless charging: magnetic rings can become warm during wireless charging due to normal heat generated by the charging process, but they should never become dangerously hot. If you experienced excessive heat, that is something we absolutely want to investigate. Safety is extremely important to us. Please contact us at contact@thepixelcase.com with your order number so we can review your specific unit and offer a replacement or refund if needed.
We’re also sorry to hear about the clip snapping after a drop. While our cases are designed to provide protection, impact situations can vary. That said, if a component failed prematurely, we do want the opportunity to make it right under our guarantee.
Concerning the lack of response, we sincerely apologize. We do respond to all emails, but during high-volume periods some messages can be delayed or filtered. If you resend your message with the subject line “Trustpilot – Keith Pieper”, we will prioritize it immediately.
As for reviews, Trustpilot independently publishes customer feedback. We do not control which reviews appear or how they are rated. We welcome both positive and critical feedback because it helps us improve.
We’re a real team building accessories specifically for the Pixel community, and while we’re not perfect, we stand behind our products and policies. Please allow us the chance to properly review and resolve your case.
Kind regards,
Madison Reed
Customer Support Manager
contact@thepixelcase.com
Misleading support contact information
Misleading support contact information, poor quality products, and they delivered the wrong item. I was a sucker for their Instagram advertising and ordered (2) cases. Delivery took 2 weeks, and one of the cases was incorrect. When I clicked to call their customer support number, the link sent me to a UK number even though the number on the site shows as a New York area code. Very misleading. See for yourself on their site at the bottom of the page.
January 27, 2026
Unprompted review
Reply from Thepixelcase
Hi Keith,
Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the issues you’ve faced.
First, regarding the metal ring and wireless charging — we take safety concerns very seriously. While MagSafe-compatible rings can naturally warm up during wireless charging (as with most magnetic charging systems), they should never become dangerously hot. If you experienced excessive heat, that is not something we want you to deal with.
Please reach out to us directly at contact@thepixelcase.com with your order details so we can review your case and offer a solution, whether that’s a replacement or a refund.
We’re also sorry to hear about the clip snapping after a drop. Although our cases are designed for protection, accidents can sometimes cause isolated defects. If you emailed and did not receive a response, that’s not the experience we aim to provide. We have been expanding our support team recently, and occasionally messages can be delayed or filtered. If you resend your email with “Trustpilot – Keith” in the subject line, we’ll prioritize it immediately.
Regarding reviews, we do not control or filter Trustpilot ratings. Reviews are published independently by the platform, and we welcome all feedback — positive or negative — because it helps us improve. We currently serve tens of thousands of Pixel users worldwide, and transparency is important to us.
We’re not perfect, but we are a real company building products specifically for the Pixel community, and we stand behind our guarantee. Please give us the opportunity to make this right.
Kind regards,
Madison Reed
Customer Support Manager
contact@thepixelcase.com
thepixelcase.com
Absolutely horrible experience
Absolutely horrible experience! Would avoid and do not recommend at all!
I was sent something completely different to what was advertised online. After multiple emails with no response. I contacted via instagram and finally got met with a response that I must’ve made a mistake and selected the wrong wallet attachment, even though there was no option to select a particular wallet.
The only solution was for me to pay for postage back to China.
I ended up having to dispute the transaction through my bank which they very quickly accepted and gave me back my money.
December 19, 2025
Unprompted review
Reply from Thepixelcase
Hi dear
We’re truly sorry to read about your experience. That’s not the standard we aim to deliver, and we completely understand how frustrating this must have been.
Receiving a product that doesn’t match what you expected is disappointing, and being told you may have selected the wrong option only adds to that frustration — especially if there was no clear selection choice during checkout. We sincerely apologize if our communication came across that way.
Regarding returns, we do operate with multiple warehouses depending on product availability, which can sometimes mean international return addresses. However, if an item was incorrect or misleadingly described, that should always be handled properly by our support team. You should not feel stuck or forced to escalate through your bank just to be heard.
If you’re open to it, we’d appreciate the chance to review this case properly. Please email us directly at contact@thepixelcase.com
with “Trustpilot – A.M” in the subject line so we can investigate internally and make sure situations like this are addressed correctly.
We’re glad your bank was able to resolve the payment side quickly, but we would have preferred the opportunity to fix it ourselves.
Thank you for sharing your feedback even when it’s tough to read, it helps us improve.
Kind regards,
Madison Reed
Customer Support Manager
contact@thepixelcase.com
thepixelcase.com
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False advertising
Highly deceptive, false advertising. I ordered a magnetic phone case and it is simply not magnetic, just metal. Shipping times are also very very long as it comes straight from China. Build quality is fine, but not worth the high pricetag.
AVOID AT ALL COSTS -- IT'S TOO GOOD TO BE TRUE BECAUSE IT IS FALSE!
January 14, 2026
Unprompted review
Reply from Thepixelcase
Hi Gabriel,
We’re really sorry to hear that you feel misled that’s never our intention.
To clarify, our magnetic cases are designed to be MagSafe-compatible, meaning they contain a built-in magnetic ring that works with MagSafe chargers and accessories. The case itself is not meant to behave like a standalone magnet that sticks to random metal surfaces. If your experience didn’t match what was described, we genuinely want to look into that.
Regarding shipping, some of our models ship from our international warehouse (especially newer releases or specific variations), which can result in longer delivery times. We’re actively working on improving inventory distribution to reduce delays.
We appreciate your honest comment about build quality being fine, but we understand your concern about value. If you’re not satisfied, please reach out to us at contact@thepixelcase.com
with your order number and “Trustpilot – Gabriel” in the subject line. We’re happy to review your case and offer a resolution.
We’re not here to deceive anyone — we’re a brand built specifically for Pixel users, and feedback like yours helps us improve clarity and product descriptions moving forward.
Kind regards,
Madison Reed
Customer Support Manager
contact@thepixelcase.com
Mediocre and impossible to return
Mediocre quality and impossible to return, customer care simply does not respond to emails. And it takes over 2 weeks to get here from China.
January 5, 2026
Unprompted review
Reply from Thepixelcase
Hi Nicola,
We’re really sorry to hear that this has been your experience. That’s certainly not the impression we want to leave.
First, regarding quality while many customers are happy with their cases, we understand that expectations can differ. If the product felt mediocre to you, we genuinely appreciate you saying so. Feedback like this helps us improve future designs and materials.
As for returns and customer care, it’s concerning to hear that you didn’t receive a response to your emails. We do respond to all inquiries, but during busy periods or product launches, replies can sometimes be delayed. That said, you should never feel ignored. Please resend your message to contact@thepixelcase.com
with “Trustpilot – Nicola RP” in the subject line so we can prioritize your case immediately.
Regarding shipping times, some items are fulfilled from our international warehouse, which can take around 10–14 business days depending on destination. We are actively working on improving stock distribution to reduce those timelines.
We’re not perfect, but we are a real team behind this brand, and we stand behind our products and policies. If you give us the opportunity, we’d truly like to make this right.
Kind regards,
Madison Reed
Customer Support Manager
contact@thepixelcase.com
thepixelcase.com
Don't do it!!!
Misleading website... not affiliated with Pixel at all, and products are junk. Lead time to receive product is several weeks, and there is only a 7 day return window. If you wish to return the product, you have to pay shipping to China... which is more than what you paid for the product. Buyer Beware!!!
December 26, 2025
Unprompted review
Reply from Thepixelcase
Hi Milt,
We’re sorry to hear you feel this way, and we appreciate you taking the time to share your concerns.
First, to clarify: we are not affiliated with Google or the Pixel brand, and we do not claim to be. We are an independent accessories company that designs and curates products specifically for Pixel users. We understand how important transparency is, and we always aim to make that clear on our website.
Regarding product quality, we’re sorry if the item did not meet your expectations. While many customers are satisfied with their purchases, we recognize that preferences and experiences can vary.
As for shipping times, some of our products ship from our international warehouse, which can take longer depending on the destination. We are actively working on expanding inventory in additional regions to reduce delivery times.
Concerning the return policy, we understand that international return shipping costs can be frustrating. If an item is defective or not as described, we always encourage customers to contact us at contact@thepixelcase.com
so we can review the situation properly and look for a fair solution.
We’re a real team behind this store, and our goal is to serve the Pixel community with dedicated accessories. If you’re open to it, please email us with “Trustpilot – Milt Baer” in the subject line so we can personally review your case.
Kind regards,
Madison Reed
Customer Support Manager
contact@thepixelcase.com
Never responded to emails, scam
Never responded to emails. Product did not work the way it was advertised, and I tried to return. They never sent a shipping label after I reached out to them via email and from their website.
Just FYI, I have emailed them multiple times since they responded to this post, and still no response.
They eventually refunded me.
November 18, 2025
Unprompted review
Reply from Thepixelcase
Hi Karsten,
We’re truly sorry to read this. Not receiving a response after reaching out is frustrating, and that’s not the experience we want any customer to have.
First, regarding the product not working as advertised — we take that seriously. If something didn’t function as described, we absolutely want to review it and make it right.
About the return label: in most cases, our support team provides return instructions after reviewing the issue. If you didn’t receive a reply, it’s possible your message was filtered or delayed, but that still doesn’t excuse the lack of communication.
Please email us again at contact@thepixelcase.com
with the subject line “Trustpilot – Karsten Zuidema” and include your order number. We will prioritize your case and provide a clear resolution, whether that’s a replacement, refund, or proper return instructions.
We are not a scam, and we stand behind our products and policies. We simply ask for the opportunity to fix this properly.
Kind regards,
Madison Reed
Customer Support Manager
contact@thepixelcase.com
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Garbage and totally misrepresented…
Garbage and totally misrepresented online! Return policy at your expense costs more to ship back than you paid for this crap product. BUYER BEWARE!!!
December 1, 2025
Unprompted review
Reply from Thepixelcase
Hi Eric,
We’re genuinely sorry to read this and understand how frustrating it must feel to receive something that didn’t meet your expectations.
If the product felt misrepresented compared to what was shown online, that is something we absolutely want to review. We work hard to ensure our photos and descriptions accurately reflect the item, and if there’s a mismatch, we take that seriously.
Regarding returns, we understand that international return shipping costs can sometimes be high, and that can understandably feel unfair — especially if you’re already dissatisfied. If the item was defective or not as described, we encourage you to contact us directly so we can review the situation and determine a fair solution.
Please email us at contact@thepixelcase.com
with the subject line “Trustpilot – Eric Hamerman” and include your order number. We would genuinely like the opportunity to look into this and resolve it properly.
We’re a real team behind this store, and while we’re not perfect, we are committed to improving and making things right when issues arise.
Kind regards,
Madison Reed
Customer Support Manager
contact@thepixelcase.com
Very poor quality but the price is…
Very poor quality but the price is definitely high. Asked for a refund they did not answar.
November 12, 2025
Unprompted review
Reply from Thepixelcase
Hi Francesco,
We’re sorry to hear that the product didn’t meet your expectations, especially considering the price you paid. That’s never the experience we aim to provide.
It’s also concerning to hear that you didn’t receive a response regarding your refund request. We do reply to all customer inquiries, but occasionally emails can be delayed or filtered. That said, you should never feel ignored.
Please email us again at contact@thepixelcase.com
with the subject line “Trustpilot – Francesco Campilongo” and include your order number. We will prioritize your case and review your refund request as soon as possible.
We genuinely appreciate honest feedback — it helps us improve our products and service. If there was an issue with quality, we want to make it right.
Kind regards,
Madison Reed
Customer Support Manager
contact@thepixelcase.com
Junk
Low quality items I could have purchased on Amazon for a third of the price. No confirmation or tracking info was ever sent. Items sent directly from China so there's no use in trying to return it. I wish I had researched before purchasing from this site
November 14, 2025
Unprompted review
Reply from Thepixelcase
Hi Amanda,
We’re really sorry to hear that this was your experience.
First, regarding confirmation and tracking — every order automatically generates a confirmation email and tracking once fulfilled. If you didn’t receive those, it’s possible the emails went to spam or there was a typo in the checkout email address. That said, you should never feel left in the dark about your order, and we apologize if that happened.
About quality and pricing, we understand that there are many marketplaces offering similar-looking products. What we focus on is curated designs specifically for Pixel users, quality control, and customer support. However, if the item did not meet your expectations, we absolutely want to review that.
Regarding returns, while some items ship from our international warehouse, that does not mean returns are impossible. If there’s a defect or the product was not as described, we encourage customers to contact us so we can assess and provide a fair resolution.
Please email us at contact@thepixelcase.com
with the subject line “Trustpilot – Amanda Mullins” and include your order details. We would genuinely like the opportunity to review your case and assist properly.
We understand your frustration, and we appreciate you sharing your feedback.
Kind regards,
Madison Reed
Customer Support Manager
contact@thepixelcase.com
Pixel 10 Pro case
I bought a cover for my Pixel 10 Pro and I didn't like the quality of the product.
I asked for a refund and while it's clearly stated on the website that they should take care of the expenses I've been asked to pay for the shipping costs to send the product back to China.
I've never heard from them again.
Order reference number 50398.
October 7, 2025
Unprompted review
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This website is a scam
This website is a scam. I purchased a phonecase for my Pixel phone, which was described as being Magsafe compatible, but it was not magnetic, just plain plastic. I contacted them by email and by calling their phone number to request a return, but there has been no answer. Numerous follow-up emails and phone calls have also gone unanswered. Be aware that despite the return policy touted on their website, there are no returns possible, and no communication once you've placed your order.
September 30, 2025
Unprompted review
Non-US Company No Customer Service
Ordered the wrong case and immediately emailed them to see if they could change it. No reply. Emailed several more times, with no reply. A few days later they shipped it anyway. Emailed them asking for an exchange. No reply. Emailed asking for a refund within the 7 day period. No reply. They say they're based in Baltimore but they operate out of China.
September 22, 2025
Unprompted review
I never received my order
I never received my order. There phone number is always busy and they do not reply to customer service emails. Do NOT order from this website!
September 9, 2025
Unprompted review
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