Thepocketdoorcompany Reviews 

239
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Seemed to have found a good company for the pocket door for my renovation. Turns out the word KIT is a bit different for this website. I have bought the KIT but still need a few other items to actuall... See more

Rated 5 out of 5 stars

Excellent product - haven't completed the wall build yet but I've built up the assembly ready to install and it's a well thought out robust design. Once it's secured to the stud wall you can tell it... See more

Rated 5 out of 5 stars

Excellent communication throughout the process. One item was delayed but I was contacted to check I was ok with this. Another parcel arrived damaged but when I raised concerns about this they replied... See more

Rated 5 out of 5 stars

I used Eclisse Pocket doors System for my kitchen and utility room and I am very please with the results. The doors and quiet, look great and have transformed the way we use the space. Istallation was... See more

Company details

  1. Door Shop
  2. Door Supplier

Written by the company

We are an old family run business that has adapted and changed over the years starting life as a distributor and manufacturer and always interested in innovation. We started distributing Eclisse pocket door system's soon after they were introduced into the UK market and we are possibly the oldest Eclisse UK distributor.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

239 reviews

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4.3

All reviews

(239)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

wasn't sure what I needed

wasn't sure what I needed, phoned & received lots of help.
Arrived within 2 daye
once opened & read the instrutions. I managed put the frame together in under an hour.

February 11, 2021
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Rated 3 out of 5 stars

Warning: Company that doesn't care!

Ordered this under the impression it was the kit and door only to find out when it was delivered, there is no door. The whole website reads as if it is selling the complete kit - only in tiny small print on the ordering page does it say the door is not included. Customer services were not helpful - basically didn't care. Don't think I will use this company again!

January 21, 2021
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Rated 3 out of 5 stars

More helpful and instructional information required.

Technical assistance was great, as I’m not inserting the frame into a conventional stud wall I’m adding mine to existing walls. Material to help with this is none existent although it does seem fairly common place.

I had two kits, one for a 24” double entrance into a dining room, and the other a single door entrance into a kitchen. While the overall depth of the kit plus wall is much deeper than norm it does have a some advantages such as hiding the doors when open. Saves on space a conventional door opening takes, and adds quite an impact on the overall look and feel of the room.

The single door opening kit had a few twisted parts which made assembly a little more harder than my double kit, shortage of self tapping screws which seems mean and of course the assembly instructions leave a little to be desired. YouTube was a great help but lacked detail for installing the inner door lining kit, instructions were very basic and the official Eclisse instructional vids more promo orientated. Premium product at a premium price. so it’s not much to expect all the additional information to ensure a quality finish. Whether this is aimed at the DIY’er is hard to evaluate. Much easier install into a 4x2 stud wall that needs to be very square and accurate.

November 24, 2020

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