I have been trying to resolve issues with an order (Andra Kimono, Sunshine Shirt & Necklace) since 11 August 2025. The items I received: Do not match the product descriptions/photos (wro... See more
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Review summary
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Cheap Chinese clothing passing thereselves off as Australian Made! I ordered a dress that looks nothing as advertised, made from cheap tablecloth material, no tags on size, washing instructions or fab... See more
Fake , fraudulent, scam as dresses are nothing like advertised. They are cheap plastic like material that smells and made my skin itch with a rash. Not an Australian company . From China . Terrible c... See more
Company replied
Absolute scam ! The products are nothing like the pictures and they refuse to refund . The materials are cheap polyester crap , not made in Australia and likely not designed in Australia . Customer se... See more
1.3
Bad
149 reviews
Replied to 72% of negative reviews
Typically replies within 1 week
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Temu quality for premium prices
Temu quality for premium prices. Didn’t match the photo. Shipping took three weeks. Absolute rubbish item.
November 4, 2025
Unprompted review
Reply from Thepureboho
Hi there,
Thank you for taking the time to share your feedback — we are truly sorry to hear about your experience and completely understand your frustration.
At PureBoho, our goal is always to provide high-quality pieces that accurately reflect the photos, fabrics, and descriptions shown on our website. We’re deeply sorry to hear that your item did not meet those expectations and that the delivery took longer than anticipated.
We never intend to disappoint our customers or deliver items that differ from what was advertised. Delays and quality inconsistencies can sometimes occur during peak shipping periods, but this certainly shouldn’t affect the trust you place in us.
It seems there has been a misunderstanding in your order experience, and we’d love to resolve this promptly.
📩 Please email us at info@thepureboho.com
with your order number and the reference TRUSTPILOT-RESOLUTION, so our senior support team can personally review your case and offer a fair solution — whether that’s a refund, exchange, or another resolution you find suitable.
We truly appreciate your patience and feedback — it helps us improve and ensures situations like this don’t happen again.
Warm regards,
Clara — PureBoho Customer Care
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DO NOT WASTE YOUR MONEY!! Terrible quality copies of the pictured items
DO NOT WASTE YOUR MONEY!!
The Botanica aura satin set is not made of satin and not manufactured as pictured (e.g. the sleeves, buttons and waistband).
The Cannery dress is not manufactured as pictured (e.g. the buttons are plastic not fabric, the straps are not adjustable and the colour varies significantly).
The Yelena blouse is the length of a dress but the arms are too short and is not manufactured as pictured as the buttons on the front are not functional.
After emailing the company they requested I send photos for review by the quality team, it is very clear from the photos that the items are not from the same manufacturer as those pictured on the website. After a two week delay I followed up and was advised ‘items sent match the order details correctly’ and as the items were part of the ‘sale collection’ (literally everything is on sale) there is no refund or return.
October 30, 2025
Unprompted review
Reply from Thepureboho
Hi there,
Thank you for taking the time to share your feedback — we are truly sorry to hear about your experience and we completely understand your disappointment.
At PureBoho, our intention is always to deliver pieces that match the photos, fabrics, and details shown on our website, and we are sorry if the items you received did not meet your expectations.
We can assure you that we never intentionally refuse refunds when an item does not match its description. Our team simply needs photos to verify and investigate, as this helps us identify potential production or packing errors and improve quality consistency.
It looks like there has been a misunderstanding in communication, and we sincerely apologize for this. We would love to resolve this situation for you as quickly as possible.
📩 Please email us again at info@thepureboho.com with the reference TRUSTPILOT-RESOLUTION so our senior support team can personally review your case and assist you with a clear solution.
Thank you again for your patience and feedback. We truly care about your experience and are committed to making this right for you.
Warm regards,
Clara — PureBoho Customer Care
I have been asked by you again to…
I have been asked by you again to submit a review through Trustpilot. Not a single thing has happened since my last review. My details etc have been given to you and I will never purchase again from you. The good were never delivered to me as you know and I never received a refund. …and to be honest I give up and want nothing else to do with your company.
October 22, 2025
Unprompted review
Reply from Thepureboho
Hi there,
Thank you for your feedback, and we are truly sorry to read about your experience. This is absolutely not the level of service we aim to provide.
We understand your frustration and we sincerely apologise for the inconvenience caused. We can see that your order was not delivered, and we want to resolve this for you immediately.
To finalise your refund and make sure nothing is missed, could you please send us your order number and email address once more at our support email? Sometimes messages or details may not sync correctly in the system, and we want to ensure this is handled properly.
We are here to help and want to make this right for you. Thank you for giving us the chance to fix the issue.
Warm regards,
Customer Support Team
Misleading. Don't buy
Even though the website says they are an Australian company the products were shipped directly from China. While they look similar to the pics on tue website the material is super cheap and synthetic, definitely not fitting with the price point. I placed my order 3 weeks before going on a holiday thinking it would arrive with plenty of time (due to it coming from Australia and all) only for it to arrive AFTER my 10 day holiday. Lucky really, as I would not have packed them anyway.
October 20, 2025
Unprompted review
Reply from Thepureboho
Hi there,
Thank you for sharing your feedback — we’re truly sorry to hear about your experience and we understand your frustration.
To clarify a few points:
✅ We are an Australian-founded brand
✅ Our logistics partners include both local fulfilment and ethical production partners overseas
✅ Our fabrics and production quality are carefully selected to match our designs and price point
Many emerging Australian fashion brands work with trusted international production labs to ensure quality and keep prices fair for customers — and transparency matters to us, so thank you for allowing us to explain this.
Regarding your delivery delay, our shipping policy (7 to 13 business days) is displayed at checkout and in your order confirmation emails, but we understand timing expectations can sometimes differ — and we’re sorry your parcel didn’t arrive before your trip.
We’d love to help make this right.
Please email us at info@thepureboho.com with your order number — our team will be happy to assist you further and explore solutions.
Thank you again for your feedback,
Clara — PureBoho Customer Care 🌿
DO NOT buy from Pureboho under any…
DO NOT buy from Pureboho under any circumstances.
There clothing looks amazing,on the site yet it’s cheap Chinese crap that comes in smelly bags that you paid a lot of money for.
And forget trying to get a refund,as you get a discount if you buy 2 or more they say you brought it on sale and NO refunds can be given.
BEWARE 1 star was generous !!!!!!!!!
September 11, 2025
Unprompted review
Reply from Thepureboho
Hi Amanda,
We’re truly sorry to read your message and to hear that you had a disappointing experience — this is absolutely not the standard we aim to deliver at PureBoho.
All our pieces are carefully sourced and quality-checked before shipment, and we work directly with our production partners to ensure both comfort and style. If your order didn’t meet your expectations, we completely understand your frustration and would love to make it right.
Please contact us directly at support@thepureboho.com with your order number so we can assist you personally and resolve this quickly.
We genuinely appreciate your feedback, and we’ll make sure it helps us improve the experience for all our customers.
Warm regards,
Clara from PureBoho 🌿
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I almost purchased from this site until…
I almost purchased from this site until I realised they just bymuy cheap knock offs and say "they designed it". One of the dresses I was going to purchased is just photos they stole from an influencer wear a $1500 dress.
I was lucky enough not to purchase after checking a few more photos which were also stolen photos.
Edit: photos are from your own website not an influencer. There are multiple products eg atleast the 5 dresses i looked at which where stolen content from influencers.
October 9, 2025
Unprompted review
Reply from Thepureboho
Hi there,
Thank you for raising this — we take claims like this very seriously.
We never want to use content without permission. Our product photos come from our own shoots and licensed creators. If any image has been used in error by a partner or supplier, we remove it immediately and take action.
Could you please share the specific URLs/screenshots (and the influencer’s handle) to info@thepureboho.com so we can investigate and, if needed, take it down right away? We review every report and follow IP and DMCA processes strictly.
We understand how frustrating this can feel from the outside, and we appreciate you flagging it so we can check thoroughly. If you have any other concerns, I’m happy to address them directly.
Warm regards,
Clara
Customer Care, PureBoho
Avoid at all costs.
Questionable story about who they are.
Very slow shipping from China.
Extremely poor quality.
Very expensive for what you get.
Avoid at all costs.
Update -: I was contacted by Pure Boho after I wrote this review, their apology was generic and no refund or return was offered. Don't waste your time or money.
September 1, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re truly sorry to hear that your experience didn’t meet your expectations. We completely understand your concerns.
To clarify, PureBoho is an Australian-based brand, and while our products are designed in Australia, we also ship from our international logistics centers to ensure worldwide delivery for our customers.
We take quality and customer satisfaction very seriously, and we’d love the opportunity to make this right for you. Please contact our support team at info@thepureboho.com so we can assist you personally with a solution or refund.
Thank you for taking the time to share your feedback — it truly helps us improve.
Warm regards,
Clara from PureBoho 🤍
The item(dress) is not anything like…
The item(dress) is not anything like the picture. Had loose threads on hem.
When sent email to their site to ask what return and refund process they have they did not respond
October 1, 2025
Unprompted review
Do not purchase!!
I purchased two items (same product, different size) and they are nothing like the images on the website. Different fabric, cut and quality. I have complained and sent images - but they won’t provide a refund. About to submit a claim tonFair Trading.
Do not buy from this company.
Update. Still no response to my complaint. Have requested Business details so I can submit a complaint to Fair Trading. Still no response.
September 26, 2025
Unprompted review
Reply from Thepureboho
We’re truly sorry to hear about your experience. This is not the standard we strive for, and we completely understand your frustration. We never want our customers to feel disappointed or unsupported.
Please know that our customer service team is here to help — if you could kindly reach out again with your order details, we’ll review your case once more to make sure a fair resolution is found.
Your feedback is very important to us, and we’ll use it to improve our quality control and service.
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Can find the same products with same photos on Temu!
Where do I start with this completely unethical company. This is a long review but I want you to know exactly the type of business this is in the hope that it helps you make an informed decision.
I had been eyeing off this gorgeous looking pant suit set for a long time. Each time I’d look, I’d love it but then question whether I truly had the money to spend. I loved the ethos they shared on their website about being eco and sustainable friendly in their materials and about being this little Australian designed brand. Finally I bit the bullet and ordered the item along with a couple more items.
I guess my suspicion that something wasn’t right came when I got the shipping details which didn’t mention Pure Boho and instead had a completely different name in a different language. Then I got the product and my gorgeous little slim line pant suit set turned out to actually be more of an oversized tracksuit.
Further to that, it was 95% polyester. Not at all eco friendly. You might be thinking that I should have checked this before I purchased but let me tell you that product pages do not provide details of materials. The only indication of what products are made from is from a number of claims on their landing page like this one “Eco-friendly and artisan-crafted, designed in Australia.” That’s the first lie in that 8 word statement.
The second lie comes from “designed in Australia.”
I was truly shocked at the quality of the product. It looked like something I’d buy on Temu, only I’ve never purchased anything from there because I try and be conscious about sustainability. After attempting to get a refund which they declined on the apparent basis that I got the product I purchased (more on that later) I was absolutely shocked that they could think this. I still had it in my head that if reminded me of the quality I’ve seen from Temu so I decided to, for the first time ever, jump on that website.
It took me exactly 3 minutes to find the exact product, complete with the exact same photographs on Temu! What was all of that about being Australian designed!?! Although I said it looked like Temu, I was genuinely shocked to see such blatant lies without even an attempt to cover them up.
Now for the customer service. After sitting with the terrible products (this example included), and my buyers remorse for a few days, I decided to contact Pure Boho. It started off nicely. I gave them some honestly feedback about my disappointment and they responded with such gratitude (in hindsight it’s probably just a stock response). I felt heard and that they truly wanted to do better.
Then I asked to return the product for a refund and everything went downhill fast. They asked for photos of the product. I sent them photos of their giant tracksuit complete with actual pencil pants over the top so that they could compare sizes, a close up of the tracksuit style belting which looks nothing like the photos on their website and a photo of the label stating 95% polyester. They responded “Our team has carefully reviewed the images and confirmed that the items you received match the specifications of your order. We also did not find any faults or defects with the products. Since these items were part of our sale collection, we are unfortunately unable to offer a refund or return”
What!?! Are we seriously looking at the same thing? It reminded me of the quote “there is no one more blind than those who aren’t willing to see.”
I then asked again and this time included their statements, their refund policy and the fact that I’d found the same photos on Temu. By this time I was already alerted to the fact that people were clocking them as a scam on social media and on trust pilot so I went through PayPal. I received my refund through PayPal about 30 minutes before I received an email back from them with a copy and paste from the message before. I let them know that if they were serious about doing better then they need to add customer service to the list.
I know that this is a long review but I wanted it to be completely transparent. I’ve seen the replies on here from Pure Boho that would have you thinking that each issue was a genuine error, however my experience would have me believe that this is a drop shipping company similar to Temu that is using key words and imagery intentionally set out to scam Australians. I believe that as a consumer, you should know the entire story before making an informed decision.
Edit - Pure Boho will try and tell you that everything I’ve said is untrue however that is in fact a further lie. My order was #7980 and everything I’ve written is exactly what occurred. If I were able to share screenshots I would.
Further more, I’ve just seen that they’re continuing to do the same thing by having adverts on instagram and I’ve just gone onto Temu and found the exact products in their adverts! Try yourself
August 13, 2025
Unprompted review
Reply from Thepureboho
Hello,
We’re very surprised by your review, as 99% of what you’ve written is simply not true. To begin with, we cannot locate any order under your name in fact, you have chosen to post under a pseudonym on Trustpilot rather than your real name, which makes it difficult for us to verify anything.
If you truly did place an order with us, could you please provide your full name and your order number? That way we can properly investigate and address your concerns. At this stage, we have no record of an order matching the details you’ve described.
We take feedback seriously and always aim to improve, but we also have to ensure that what is being shared is accurate and fair. Without an order number or verifiable details, unfortunately, we cannot treat this review as genuine.
Thank you for your understanding, and we await your order details so that we can clarify this situation.
The PureBoho Team
Don’t buy from this website ‼️I should…
Don’t buy from this website ‼️‼️ I should have read the reviews before purchasing; the quality is very cheap and is nothing like what’s shown on the website. The size is completely different from what is indicated in the size guide. I requested a refund or exchange, but those options are not available, and they only offer a €20 credit from what I spent over €110. Furthermore, the credit is only available for 12 hours before expiry. I am very disappointed! Customer service was not very responsive at all until I sent a few follow-ups with an angry tone! Don’t buy, it simply waste your money & energy
September 10, 2025
Unprompted review
Reply from Thepureboho
Hello,
We’re truly sorry to read about your experience. This is certainly not the impression we want to leave. We understand your disappointment regarding the product quality, sizing, and the return options, and we sincerely apologize for any frustration caused by the delay in our responses.
Your feedback is very important to us, and we’ll review this carefully to ensure we improve both our customer service and our processes. Thank you for taking the time to share your honest thoughts with us.
The PureBoho Team
Buyer BEWARE
Wish I had read reviews on this site before I ordered anything. When I placed my order I did not notice that items would be shipped from China. I ordered a sweater first that still has not been received, and two shirts that are of a poor quality. Beware of both their cancellation and return policies. They make it impossible to make returns. And even though I have not yet received the first order I made over two weeks ago, the items still have not shipped and they won’t let me cancel. Should have stuck with Etsy.
August 24, 2025
Unprompted review
Reply from Thepureboho
Hello,
We’re very sorry to hear about your experience. We always aim to provide clear information and smooth service for all of our customers, and we regret that you feel disappointed with your order and our policies. We understand your frustration regarding shipping times and returns, and we’ll make sure to review your feedback closely so we can continue to improve.
Thank you for taking the time to share your thoughts with us.
The PureBoho Team
I have been trying to resolve issues…
I have been trying to resolve issues with an order (Andra Kimono, Sunshine Shirt & Necklace) since 11 August 2025. The items I received:
Do not match the product descriptions/photos (wrong sizing, wrong design, missing parts like sleeves , poor quality).
Arrived with no fibre content, care, size, or origin labels.
One item broke after a single wear (less than 3 hours)
I have sent 14 emails with photos and details, but The Pure Boho has failed to escalate or provide refund details ($161.50 including shipping).
This is a breach of Australian Consumer Law. I am requesting a full refund and compliance with labelling standards.
Order No. #6699 – 1st July 2025
Rebecca Viveash
August 11, 2025
Unprompted review
Reply from Thepureboho
Hello Rebecca,
We’re very sorry to hear about your experience and the frustration it has caused. This is not the standard we want for our customers. Thank you for sharing the details of your order and for sending photos and information by email.
Please rest assured that we take your concerns seriously. We will escalate your case immediately so it can be properly reviewed, and our team will contact you directly to resolve this matter, including refund details if applicable.
We truly appreciate your patience and the opportunity to make things right.
The PureBoho Team
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After buying with Boho and trying to…
After buying with Boho and trying to send back because was not ok did not fit bad quality with was not accepted they offer me to get other items and I would have to pay €18,95 per item.
Really bad quality cloth never again.
August 18, 2025
Unprompted review
Reply from Thepureboho
Hello,
We’re very sorry to hear about your experience. We always aim to provide clothing that meets the expectations of our customers, and we regret that this was not the case for you. Our return policy does have certain conditions, but we understand your frustration and will review this feedback carefully to improve.
We truly appreciate you taking the time to share your thoughts.
The PureBoho Team
Absolutely disgusting quality,raw…
Absolutely disgusting quality,raw unsewn edges, looks like sweat shop quality. By people who dont give a damn.Very very poor effort. To embarrassed to wear the clothes.definitely not worth the money i paid, not even a quarter of the amount i paid.
August 18, 2025
Unprompted review
Reply from Thepureboho
Hello,
We’re very sorry to hear that you were so disappointed with your order. The experience you describe is not what we want for our customers, and we regret that the product did not meet your expectations. Please reach out to us at info@thepureboho.com with your order details, and our team will be happy to review the situation and work toward a resolution for you.
The PureBoho Team
Reply from Thepureboho
Hello,
We’re sorry to read your comment. We’ve checked our records and couldn’t find any order placed under your name. If you believe this is a mistake, please contact us at info@thepureboho.com with your order number so we can review the situation and assist you directly.
Clara
Do not buy from this Company
Do not buy from this Company. The product that I received is nothing like the product in the picture. They will not acknowledge this at all and just keep sending me the same email.
August 7, 2025
Unprompted review
Reply from Thepureboho
Hello Julie,
We’re truly sorry to hear about your experience and that the product you received didn’t match your expectations. This is not the experience we want for our customers. Please know that we take concerns like this seriously, and we’d like the opportunity to review your order in detail.
If you could email us at info@thepureboho.com with your order number and a photo of the item you received, we’ll investigate right away and work on finding a fair resolution for you.
Clara
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They advertise ‘Australian-made’ but…
They advertise ‘Australian-made’ but shipping came via China with dodgy tracking. Returns? Non‑existent. Felt totally deceived. Not shopping with them again.
May 18, 2025
Unprompted review
Reply from Thepureboho
Hello Isabella,
We’re sorry to hear about your disappointment and understand your frustration. While our designs are created in Australia, some items are produced and shipped from our international warehouses to help keep our collections accessible and affordable. We’re also committed to providing support for any returns or issues, and we’d be happy to assist you directly. Please reach out to us at info@thepureboho.com so we can review your order and find the best way to resolve this for you.
Clara
Bag arrived completely different—cheap…
Bag arrived completely different—cheap metal fittings and cheap canvas. Support vanished after payment. Serious red flag.
May 20, 2025
Unprompted review
Reply from Thepureboho
Hello Olivia,
We’re very sorry to hear about your experience and that the bag you received did not meet your expectations. This is certainly not the standard we aim to deliver. Please contact us at info@thepureboho.com with your order details so we can review the issue and arrange a suitable resolution for you as quickly as possible.
Clara
Convincing site but knockoff drop-shipper.
A very convincing website but it drop-ships poor quality items directly from PRC. Sneaky returns policy that prohibits returns on any discounted items (all items were discounted when I ordered). Received items after a number of weeks and they were very poor quality imitations of the listing photographs.
June 27, 2025
Unprompted review
Reply from Thepureboho
Hello Hannah,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations. While some of our items are shipped directly from our international warehouses, we always aim to ensure they match the product descriptions and photos on our website.
Regarding our returns policy, we always strive to make it as clear as possible before purchase, but we understand your concern and will review it to see where improvements can be made. Even though your items were discounted, we’d be happy to assist you with a resolution. Please reach out to us at info@thepureboho.com so we can help make things right.
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