I have been trying to resolve issues with an order (Andra Kimono, Sunshine Shirt & Necklace) since 11 August 2025. The items I received: Do not match the product descriptions/photos (wro... See more
Company replied
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Review summary
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Reviews shaping this summary
Cheap Chinese clothing passing thereselves off as Australian Made! I ordered a dress that looks nothing as advertised, made from cheap tablecloth material, no tags on size, washing instructions or fab... See more
Fake , fraudulent, scam as dresses are nothing like advertised. They are cheap plastic like material that smells and made my skin itch with a rash. Not an Australian company . From China . Terrible c... See more
Company replied
Absolute scam ! The products are nothing like the pictures and they refuse to refund . The materials are cheap polyester crap , not made in Australia and likely not designed in Australia . Customer se... See more
1.3
Bad
149 reviews
Replied to 72% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I ordered a dress for Christmas and it…
I ordered a dress for Christmas and it was not cheap, but the quality and fabric were terrible. The dress does not look like the picture and the customer service is appalling. I wish I read the reviews before purchasing. DUPED !!!!! Do not purchase from this website scammers.
December 24, 2025
Unprompted review
Reply from Thepureboho
Hello,
Thank you for your review.
We want to clarify that we have already requested additional information in order to verify your order, but we did not receive any response from your side. At this stage, and without any order number, full name, or confirmation details, we are unfortunately unable to verify that a purchase was made on our website.
Without this verification, we cannot identify the order, review the situation, or confirm the claims mentioned in your review. For this reason, we are unable to associate this feedback with a confirmed customer record in our system.
That said, the experience described is not what we want to represent as a brand. We take product quality, transparency, and customer service seriously, and any verified issue is always reviewed internally to improve our processes.
We remain committed to providing a professional and honest shopping experience to our customers.
Kind regards,
Clara
PureBoho
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1 star is being generous
If it is possible to give less than a star I would. I WISH I had read reviews before ordering. Shipping took weeks and nobody replied to me when I tried to chase up. The quality of the dress was horrendous. Fabric is not breathable and the cheapest quality. I threw it straight out. Item hung like a sack and look totally different from the photos. Such a bad experience and a total waste of money. I bought the Liora dress - strongly discourage anyone from buying.
December 25, 2025
Unprompted review
Reply from Thepureboho
Hello,
Thank you for sharing your feedback.
At this stage, we are unfortunately unable to identify your order, as no full name or order details were provided in the review, and we do not recognize this review as being linked to a verified customer account in our system. Without this information, we’re unable to locate the order or confirm the situation described.
That being said, we want to be very clear: this experience does not reflect the standards or the level of quality and service we aim to provide to our customers. Transparency, product satisfaction, and customer support are extremely important to us, and we take any negative feedback seriously.
We continuously work to improve both our products and our communication, and reviews like this are reviewed internally to help us do better.
Thank you for taking the time to leave your feedback.
Kind regards,
Clara
PureBoho
Disgusting site .
Disgusting site .. received a dress .. does not like like photographs .. material terrible ..
scam site do not buy from this site .. unable to get a refund .. make it so hard to sent back
Scam site
December 24, 2025
Unprompted review
Reply from Thepureboho
Hello,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations.
We would like to clarify that we are not a scam site and that we do have a return and refund policy in place for all customers. While returns do require certain steps to ensure the process is handled correctly, our intention is always to assist and find a fair solution when a customer is dissatisfied.
We would truly appreciate the opportunity to review your order and better understand the issue. If you are open to it, please contact our customer support team directly with your order number and details so we can look into your case properly.
Customer satisfaction is very important to us, and all feedback is taken seriously as part of our commitment to improve.
Kind regards,
Clara
Poor quality...not at all as…
Poor quality...not at all as advertised. Utter crap and the scam is if the clothing is purchased through a sale...no returns.
Probably burn it as it will be a good firestarter from the plastic it is made of.
November 28, 2025
Unprompted review
Reply from Thepureboho
Hello,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations.
We would like to clarify that we do have a return and refund policy in place, and it is applied to all customers in accordance with our terms. Sale items are not excluded from support, and we always aim to find a fair solution when a customer is dissatisfied.
We would very much appreciate the opportunity to review your order and better understand the issue. If you are open to it, please contact us directly with your order number and details of the concern so we can assist you properly.
Customer satisfaction is important to us, and we take all feedback seriously as it helps us improve.
Kind regards,
Clara
If I could give less than one star I…
If I could give less than one star I would.
Paid $225 for a belt trousers and top. They arrived looking like they had been made using left over fabric etc. the quality was so poor that all items were totally unwearable. We did a google pic of the belt and it linked to a $7 belt on Shen, which I paid $45 for stating leather. Took me several weeks via bank to get a refund.
August 1, 2025
Unprompted review
Reply from Thepureboho
Hello,
Thank you for sharing your experience. We are very sorry to hear that you were disappointed with your order and that it did not meet your expectations.
We take quality concerns very seriously, and we would never intentionally misrepresent our products. All product descriptions, including materials, are provided based on the information from our suppliers and quality checks. That said, we understand that expectations and personal experience can differ, and we regret that this was the case for you.
Regarding the refund, while bank-led disputes can unfortunately take several weeks to process depending on the financial institution, we are glad that the matter was ultimately resolved. Our goal is always to find a fair outcome for our customers, even when issues arise.
We genuinely appreciate feedback like yours, as it helps us continue to improve our products and processes.
Kind regards,
Clara
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Wish I’d read the reviews before…
Wish I’d read the reviews before purchasing! I received a damaged item, poor quality and no tags. I have sent 5 emails to try arrange a return but I’m getting mucked around. I am not hopeful this will be resolved. It took ages to arrive and then when it did, it was damaged and poor quality as mentioned. Now trying to return it is a nightmare - god knows how long the refund it will take if it will happen… it’s probably their tactic!
December 13, 2025
Unprompted review
Reply from Thepureboho
Hello,
Thank you for your review. After carefully checking our records, we were unable to find any order associated with your name.
For this reason, when we contacted you directly via Trustpilot to request your full name and order number, we did not receive any response with the required information. Without these details, we are unfortunately unable to locate an order or assist further.
Based on this, it appears that this review may have been posted in error and may not relate to our business.
If you believe this is a mistake, we invite you to contact us again and provide your order number and full name, so we can properly investigate and assist.
Kind regards,
Customer Support Team
If I could give zero stars
If I could give zero stars, I absolutely would. I ordered three dresses, and not a single one resembled the photos online. They fit terribly and the quality is shockingly poor. One dress even had a strap so badly constructed it refused to sit right. Consider this a warning to other shoppers. To top it all off, their return policy is nonexistent, making this my worst shopping experience yet. I have since been in touch with other buyers with the same experience. I have since complained with the Department of Fair Trading and my bank to see if I can place this transaction as fraud.
Note I can’t reply to this message below with photos of what I received. All three nothing like their photos and do not even fit correctly! I tried to get one of the dresses altered by my mother she said she couldn’t unpick it to make the neck line sit flat rather than buckled. I have been approached by other buyers on facebook too who have had same experience. Also left negative reviews. All I wanted was a refund get some of the 200 dollars spent as I am a sole parent wanting these items to wear to a new job! I will in future check reviews here before I would by again online.
December 8, 2025
Unprompted review
Reply from Thepureboho
Hello,
We’re genuinely sorry to hear that you’re unhappy with your experience, and we want to address this clearly and calmly.
First, we strongly disagree with the statement that our return policy is “nonexistent.” Our return and refund policy is clearly stated on our website and applies to all customers. We process returns and refunds in line with that policy, and thousands of customers have successfully done so.
Regarding the products:
• All product photos, descriptions, and materials are transparently presented on our website.
• Fit can naturally vary depending on body shape and expectations, which is why sizing guides are provided and our Customer Service team is available to help before purchase.
• If a product arrives with a manufacturing fault, this is reviewed by our team and handled accordingly.
We categorically reject the claim that we are a “scam.”
We have over 30,000 verified customers, thousands of fulfilled orders, tracked shipments, and a long history of legitimate sales. Disagreements over fit, style, or personal expectations do not constitute fraud.
Escalating disputes to banks or authorities is, of course, every customer’s right, but it does not change the fact that we operate as a legitimate, compliant business and respond to verified claims through the appropriate channels.
We always encourage customers to contact us directly so issues can be reviewed calmly and fairly rather than through public accusations. We stand by our brand, our products, and our processes.
Kind regards,
Customer Support Team
ThePureBoho
This company is a scam
This company is a scam. The dresses I purchased did not match the colour or style advertised, and the size chart was completely inaccurate. When I tried to get a refund, they refused, claiming there was a “no refund policy” on sale items. Conveniently, all items are always on sale, so their beautifully worded refund policy means nothing—you’ll never actually get a refund.
I’ve raised a dispute with my credit card company, and they are now processing a refund for me.
December 3, 2025
Unprompted review
Reply from Thepureboho
Hello,
We take feedback very seriously, however we must clarify several important points.
After carefully reviewing our records, we cannot find any verified order linked to your name or details. As with similar reviews, we requested identity verification via Trustpilot, which has not been completed. Without this verification, we are unable to confirm that you are (or were) a customer of our store.
To address your claims:
• We are not a scam. We have served over 30,000 verified customers, with successfully delivered orders worldwide.
• Shipping timelines are clearly stated on our website and product pages, including processing times.
• We do not send incorrect items intentionally. If a customer receives the wrong item or there is a genuine issue, our Customer Service team reviews it and provides solutions in line with our return and refund policy.
• Claims that our products are “nothing like advertised” cannot be assessed without order proof or photos linked to a verified purchase.
• We have not avoided customer service; we respond to verified customers through our official support channels.
You mention being “happy to share photos,” yet no order number, email address, or verification has been provided, despite multiple requests. Until this happens, these accusations remain unsubstantiated.
If you are a genuine customer and wish to resolve this professionally, please contact us directly with:
• Your order number, or
• The email address used for purchase
We will then investigate immediately and assist you properly.
Posting unverified accusations and encouraging others without proof is misleading and does not reflect the reality of our business.
Kind regards,
Customer Support Team
ThePureBoho
Much the same as everyone else
Much the same as everyone else. 2 weeks before being shipped, hard to get hold of customer service, and when dress did turn up it was absolutely nothing like what I ordered. Wasn’t even the same pattern let alone the colour or quality. I would agree that this company is a scam and totally do not recommend. I expect a refund and will up date on progress.
Happy to share photos.
I DO NOT recommend buy online from ThePureBoho. The only thing pure is it ls a pure rip off!
Order #11622
Last email sent from pureboho dated 13/12, still waiting for reply.
There are over 30 emails in this email chain so I am surprised no details can be found in your system. I have contacted you numerous times and sent photos to which I got told was the same item as I purchased.
I don’t see how missing a sleeve is the same to start with. Delays in shipping, understandable, I await your reply… still feeling ripped off.
Hi Wendy,
I’m really sorry for how upset and disappointed this experience has made you. I completely understand why you’re frustrated, and I genuinely regret that the dress you received did not match what you were expecting from the photos.
I want to reassure you that I’ve escalated your case to our management team for urgent review, including the concerns you’ve raised about the sleeve and overall quality. This is now being looked at at a higher level so we can properly assess the situation and determine the most appropriate next step.
I know this has already taken too much of your time, and I’m truly sorry for the stress and frustration it’s caused. As soon as I receive feedback from management, I’ll come back to you with an update.
Thank you for your patience while this is being reviewed.
Kind regards,
Customer Support Representative
December 10, 2025
Unprompted review
Reply from Thepureboho
Hello,
We take reviews like this very seriously. However, after carefully checking our records, we are unable to locate any order associated with your name or details. As with similar claims, we have also requested customer verification via Trustpilot, which has not been completed. Without this verification, we cannot confirm that you are a genuine customer.
That said, we would like to clarify a few important points:
• We are not a scam. ThePureBoho has served over 30,000
verified customers, with thousands of successful deliveries worldwide.
• Shipping timelines, including dispatch times, are clearly stated on our website and may vary during peak seasons.
• If a customer receives an item that is incorrect or not as described, our Customer Service team does review photos and offers solutions in line with our return and refund policy.
• We do not refuse responsibility, nor do we ignore customers — we assist verified customers professionally and transparently.
If you truly received an incorrect item and are willing to “share photos,” we invite you to do so directly with our Customer Service team, along with your order number or purchase email, so we can investigate properly and resolve the issue.
Posting accusations without verifying your identity as a customer is misleading and does not reflect the reality of our business or how we handle genuine concerns.
Kind regards,
Customer Support Team
ThePureBoho
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Fake , Scam
Fake , fraudulent, scam as dresses are nothing like advertised. They are cheap plastic like material that smells and made my skin itch with a rash. Not an Australian company . From China . Terrible customer service and they wont take any responsibility or refund . They took doen their FB , instagram and main google reviews after i posted on them last night . They need to be legally exposed by us all who have the same experience .
December 8, 2025
Unprompted review
Reply from Thepureboho
Hello,
We take this review very seriously and would like to address several incorrect and misleading statements.
After a thorough check of our system, we are unable to locate any order linked to your name or details. As with all reviews of this nature, we have also requested customer verification via Trustpilot, which has not been completed. Without verification, we cannot confirm that you are (or ever were) a customer.
To clarify a few points:
• We are not a scam. We have fulfilled over 30,000 verified orders with thousands of satisfied customers worldwide.
• Our products are not “cheap plastic”; materials and product details are clearly listed on our website.
• If any customer experiences an issue (including quality or comfort concerns), our Customer Service team always reviews it and offers solutions in line with our return policy.
• We have not “taken down” our social media or reviews. Any temporary visibility issues are due to platform moderation or routine updates, not an attempt to hide feedback.
• Our brand operates transparently and legally, with clear contact details and customer support.
Claims that we “refuse all responsibility” or “do not offer refunds” are simply false. Refunds and returns are handled according to our published policy, and we assist verified customers professionally.
If you are a genuine customer and wish to resolve this matter, we invite you to contact us directly with your order number or purchase email so we can investigate properly and assist you.
Posting unverified accusations and encouraging others to do the same does not reflect the reality of our business.
Kind regards,
Customer Support Team
This site is clearly a SCAM
This site is clearly a SCAM. All lies and nothing you see on there is real.
December 2, 2025
Unprompted review
Reply from Thepureboho
Hello,
We take accusations like this very seriously. After carefully checking our records, we cannot find any order or customer associated with your name or details. We have also requested verification through Trustpilot so that you could confirm your identity as a customer, which has not been completed.
For this reason, we must clarify that these claims are unfounded.
We are absolutely not a scam. Our brand has served over 30,000 verified customers, with thousands of real orders processed, tracked deliveries, and genuine customer reviews. We operate transparently, provide customer support, and comply fully with platform and consumer regulations.
If you are indeed a customer and believe there has been a mistake, we invite you to contact us directly with your order number or email address, and we will be happy to assist you promptly.
Posting unverified accusations without proof is misleading and does not reflect the reality of our business.
Kind regards,
Customer Support Team
I made an order over 2 weeks ago and…
I made an order over 2 weeks ago and the status of my delivery has stayed the same the entire time. I went to email them and the email was undeliverable. I looked up google reviews and saw everyone was saying they are a scam and bad service etc. Really wish id looked them up a bit further before I made the order. I'm guessing ill never recieve the dress!🙄
December 5, 2025
Unprompted review
Reply from Thepureboho
Hi,
Thank you so much for reaching out — and I’m truly sorry for the worry this has caused you.
Let me reassure you right away: we are absolutely not a scam.
If your email bounced, it simply means it was sent to the wrong address.
Our correct customer service email is:
info@thepureboho.com
We have a very responsive support team who can assist you quickly with any issue.
To help you immediately, could you please share your full name or the email used for the order?
Your review appears under an unknown profile name, so I’m unable to locate your order on our end without more details.
Once I have that, I’ll check your order status directly and give you an exact update.
Thank you again for your patience — I’m here to help 🤍
I paid $77 expecting a quality dress to…
I paid $77 expecting a quality dress to arrive. I was horribly wrong. When it finally arrived it was extremely poor quality and the size was completely wrong. I emailed asking for a return and was told I had to pay $27 postage even though the replacement item was of lesser value to the original purchase.
DO NOT BUY FROM THIS SITE
!
November 1, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re truly sorry to read about your experience — this is definitely not the standard we aim to deliver.
We want to reassure you that we are absolutely not a scam, and thousands of customers receive their orders every week. Our customer service always replies quickly and assists with returns, exchanges, or refunds.
Regarding your case, we would really like to help you resolve this properly.
Could you please share your full name or order number, so we can locate your purchase? We cannot find any order under this review since it appears anonymous.
And of course, if you emailed the wrong address by mistake, that would explain the issue — our only official support email is:
info@thepureboho.com
Please feel free to contact us there, or simply reply here with your details. We will personally make sure your situation is taken care of quickly and fairly.
Warm regards,
Customer Support
The PureBoho Team
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Pure Boho is deceitful
Pure Boho gives the impression of being an Australian brand, so I was surprised to learn—only after receiving the shipping notification—that my order was being sent directly from China via YunExpress. Before purchasing, I had messaged the company on Instagram and was assured that if the items weren’t suitable, I could receive a refund.
It took around three weeks for the products to arrive, and the quality did not meet expectations. The fabric was completely synthetic and felt like it would be hot and uncomfortable to wear. When I contacted customer service to request a refund, they declined, explaining that sale items were not eligible—even though the entire website had been discounted at the time.
Overall, the experience was disappointing, and the brand did not match the impression given prior to purchase. Would not recommend. What a waste of money.
September 16, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re truly sorry to read about your experience, and we’d like to clarify a few important points to avoid any misunderstanding for future customers:
• PureBoho is an Australian-designed brand, and our logistics partners ship from our international warehouses — this is mentioned during checkout and on our FAQ. Many small Australian brands use global fulfilment centres to keep prices affordable and delivery fast.
• Before your purchase, our team confirmed that a refund is possible if an item is faulty, which is fully accurate.
However, at the time of your order, the entire website was running a sitewide sale, and as clearly stated in our policies, sale items are final sale unless the product is defective.
• Your order was delivered within the timeframe shown at checkout, and although the fabric did not meet your personal expectations, the items received matched the product description on our website. The material used was also correctly specified at the time of purchase.
• We never refuse support; we simply follow the same return conditions displayed openly on our website for all customers.
We fully respect that the items were not to your liking, and we’re always here to help within the limits of our policies. If you’d like us to review the case again or assist you with anything else, our customer care team is always happy to help.
Warm regards,
The PureBoho Team 🤍
Absolute rubbish clothing
Absolute rubbish clothing. I purchased a Sahara totem maxi dress and at the time the advertised dress description stated it was made from soft , breathable cotton.
When I received the dress , the tag stated polyester and spandex ! It looked absolutely nothing like the photo , along with absolute crap stitching and finishing.
I complained and demanded an immediate refund . The company offered me a partial refund ( I paid $75 and the offered me $45 )
I declined and demanded a full refund which I received . I also only purchase with PayPal .
They have now changed the description to polyester ( must be after my complaint).
Do not buy anything from here .
November 5, 2025
Unprompted review
Reply from Thepureboho
Hi there,
Thank you for sharing your feedback — we’re truly sorry to hear you were disappointed with your experience.
We do want to clarify a few important points for full transparency:
• The Sahara Totem Dress has always been listed as recycled polyester, as shown in our product description since the day it was published. We did not modify the material after your order or your complaint.
• The product you returned was verified as the correct item from your order, and we processed your full refund immediately as a goodwill gesture.
• We never require customers to keep an item they are unhappy with — returning it for a full refund is always an option.
• We are a small brand, and we always do our best to help our customers quickly and fairly.
We appreciate your honesty and are glad we were able to resolve your case promptly with a full refund.
If you ever wish to give us another chance, our support team would be more than happy to assist you.
Kind regards,
The PureBoho Team 🤍
DO NOT BUY THIS RUBBISH
DO NOT BUY FROM THIS COMPANY
I recently purchased the "Calistina dress" which looks gorgeous in the advertisement, when it arrived it was of poor fabric quality, the neckline and sleeve is nothing like the advertisement.
I'm now up to email #15, below is one of the very scripted responses, which I'm sure many other unsatisfied customers have received.
Our team has reviewed the images and details again, and I’d like to provide a clearer explanation:
Regarding the appearance:
The differences you’re noticing are primarily due to photography conditions such as lighting, editing, and styling used during the product shoot. These factors can make certain features—such as color tones or fabric texture—appear more defined or slightly different online. The dress you received is the same style and color that corresponds with the order you placed.
Regarding the neckline and sleeves:
The neckline band and sleeve shape can appear more pronounced in professionally styled images where the garment is positioned and lit to highlight specific details. On the physical product, these features may appear softer or less structured due to natural variations in fabric drape and how the garment is worn.
I sincerely apologise for the disappointment this situation has caused you. Please let me know if there is anything further you would like us to review, and I will be happy to assist.
Kind regards
Clara
I REPEAT... DO NOT BUY THIS RUBBISH
November 4, 2025
Unprompted review
Reply from Thepureboho
Hi there,
Thank you for sharing your feedback — we’re very sorry to hear that you were disappointed with your dress.
We fully understand how frustrating it can be when a product doesn’t meet your expectations. After reviewing the photos you provided, we can confirm that the item you received is the correct Calistina Dress. However, we also understand that the fit and fabric may appear different from what you expected based on the photos online.
Please know that we take feedback like this seriously, and we always aim to improve the experience for all our customers. If you would like us to take another look at your case or provide further assistance, you are welcome to contact us directly at info@thepureboho.com.
Kind regards,
Customer Support, PureBoho 🤍
1 star is too high
1 star is too high
Dress took 4 weeks to arrive and when it did colour was not what was advertised - fluorescent orange instead of rust colour. Cheap and nasty...
Asked for a exchange or refund but was refused
Your reply means nothing - Australian law dictates that if you are not provided with the item as described or pictured, you are legally entitled to a refund..
My bad - you are not in Australia!
November 16, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re truly sorry for your experience. After reviewing your order, we confirmed that the correct dress was shipped, though the color may appear brighter depending on lighting or screen settings. That said, we completely understand your disappointment.
After checking, your order isn’t eligible for a return or refund as it was purchased during a sale event, which is clearly stated in our policy.
We truly value your feedback and will continue improving to ensure every customer has the best possible experience. 🤍
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Do not waste your money
Do not waste your money. Beautiful looking dress on website called Sahara Totem Cotton Dress arrived. It is made of plastic! I checked the website and the fine print says it is recycled polyester but the name of the dress is cotton!! The stitching is basic and the pattern is nothing like the one pictured. 0 out of 10. I’m not even going to bother trying to return it after reading the other reviews here.
November 13, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re really sorry to hear you were disappointed with your order. The Sahara Totem Dress is indeed made from 100% recycled polyester, as clearly mentioned in the product description — this eco-friendly material is designed to look and feel like soft cotton while helping reduce environmental waste. 🌿
We always strive for accurate photos and detailed descriptions, but we understand your concern and take your feedback seriously.
DO NOT BUY FROM THIS CHEATING COMPANY
DO NOT BUY FROM THIS CHEATING COMPANY
I purchased a dress in August for $79... after many emails back and fourth asking when I will receive the dress I finally received it on 3rd November. It is the wrong colour, wrong size and the material is very cheap.
After emailing (back and forth many times) Clara on their info email address she said that i could get another item... I chose another dress but she then said that I would have to pay the difference plus $34 shipping... NO WAY
DON'T USE THIS COMPANY IF YOU DON'T WANT TO LOOSE YOUR MONEY OR YOUR MIND
November 11, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re very sorry to read your review, and we’d like to clarify a few important points to ensure full transparency for anyone reading:
• Your order was placed in August, and it was delivered to you successfully on 3rd November — delays unfortunately happened at that time due to international carrier congestion, which was outside of our control.
• The item you received was checked and confirmed to be the correct product, matching the order you placed.
• When you expressed that you preferred a different style, we offered to exchange it, and only asked for the price difference and the new shipping fee — which is standard procedure for exchanges when the requested item has a higher price.
• You were never asked to pay anything to resolve a mistake from our side, as the correct item was delivered.
• At no point were you refused support — our team replied to every email promptly and tried to assist you with multiple solutions.
We are a small company and always do our best to help our customers, even when delays or misunderstandings occur.
If you would like us to review your case again or help you find another solution, our team is still more than happy to assist you at any time.
Kind regards,
The PureBoho Team 🤍
Do not trust this business
Do not trust this business. Items are not shipped. Communication is poor and likely AI generated. Tracking info is potentially fraudulent as claimed delivered and signed for when not received. Pursuing consumer protection claim.
October 6, 2025
Unprompted review
Reply from Thepureboho
Hi there,
We’re truly sorry for the experience you’ve had. After reviewing your case, we provided all the official delivery proofs showing that the parcel was marked as delivered. Unfortunately, it appears the delivery company made an address error, which was completely outside of our control.
That said, we wanted to make things right — so we’ve issued you a 100% refund at our own expense.
Our goal has always been to ensure every customer feels supported and treated fairly. 🤍
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