The Real Leather Co. Reviews 241

I received awesome customer service from Anne after my Apple Pay defaulted to the wrong shipping address . When I realized my mistake, I sent a late night message . I woke up to news my shipping address was corrected and my hubby’s Christmas gift will arrive without issue !

The customer service is like no other! I ordered a gift for one of my sons online as a Christmas gift. After I hit submit order, I noticed I forgot to enter in the promo code for the 20% discount. I reached out to customer service and a sweet lady named Anne was very quick to reply letting me know she went in and adjusted the amount charged/gave me the 20% discount from her end. Looking forward to receiving the leather bag I order for my son. I know he will love it!

Excellent customer service from Rigelle! I had questions about a leather backpack and received immediate, helpful answers via email. She followed up to make sure all my concerns were addressed. Highly recommended for their great support!

Rigelle was very helpful and stayed in contact with me during the return process! Thanks so much!

Anne, my sales rep, exemplified professionalism. She understood what I wanted and patiently presented viable options without wasting time by pushing alternatives. Equally as important, she knew Real Leather's product line very well and stayed in touch via email.

Anne was very helpful in assisting me with my query. She was extremely polite and quick to respond.

Rigelle provided fantastic support. I wanted to know details about the Navigator outer pocket fasteners, and she contacted the factory and provided photos, which led to another sale! Great job Rigelle!

I really love the quality of look of the bag. My partner also commented that they like the bag a lot more than other bags I’ve carried. I use it everyday, never leave home without it. The process was seamless and upon receiving my purchase, I wasn’t disappointed.

I finally purchased a backpack for myself, the Standard. After the purchase I didn't receive confirmation of the purchase from The Real Leather Co. I reached out to customer care and received immediate attention. Within a day Rigelle, the person handling my case, solved my issue. It turned out the confirmation had been sent to my other email address that I hadn't checked. Rigelle was quick to handle my concern and very professional.

I needed to make an exchange because the briefcase I bought was too large. The exchange went smoothly and the Daily Briefcase I received is also excellent. Customer support was a pleasure to deal with, as well.

Had an issue with my bag; the zipper stopped working and a clasp fell off. Anne at Customer service was incredibly prompt and helpful, and eventually helped me get it replaced. I am very happy with it now.

There was an issue with tracking that Anne quickly resolved for me. Not only was your product top notch but your customer service)(Anne)was extraordinary!

A package that was Priority Mail from The Real Leather Co. got lost in the mail. It was supposed to be delivered on 13 Sept.
The package arrived on 1 October, clearly marked and undamaged.
Coordinated with Anne from the Real Leather Co. who provided simply fantastic support.

We had to exchange a bag because the first bag was too small for our laptop. The process was easy because of Anne's guidance. She oversaw engr and have information and advice along the way messaging the exchange seamless.

I had a malfunction with my bag purchased out of warranty. Anne offered personalized fixes to the product and considered alternatives to help make me a satisfied customer

Anne was attentive and honest in feedback. I had a challenging question, and she was excellent to work with! Thanks Anne!

I ordered The Wax Leather Backpack from THE REAL LEATHER COMPANY and I am absolutely amazed and in total awe of the Quality and Craftsmanship and Design of this Backpack,it was worth every penny,this Backpack will probably outlive me,If you are looking for premium leather bags with the Highest Quality,THE REAL LEATHER COMPANY IS THE ONLY PLACE TO GO!!!!!

Quality is fantastic
Leather smells incredible
Looks great
Quality zippers
Fits everything
Perfect for work
Will last forever

Just received my Man Bag - great design (lots of individual zippered places to store stuff); light weight, and well made.

But the highlight of my experience was the staff.

Zac was very cordial and generous with discounts - first time customer, promotions, gratitude, etc. Also available to answer questions.

Anne was a particular standout! I had what I thought was an issue with billing. She graciously walked me through the my order history. Turned out I just hadn't read the company's communications with me throughly - in too big a hurry. Once I got my act together everything went smoothly.

As a follow-up, I ordered a Long Wallet. Very eager to use it in my Man Bag.

Wanted to get nephew something special at start his career. Sent nephew the website for the Real Leather Company and several other leather briefcase companies. Nephew chose the Real Leather Company’s Heritage Bag. But Heritage bag was out of stock when i tried to order it. Asked, via company’s website, when Heritage bag would be in stock. Their rep., Rigelle, responded the next day. Then sent several follow up emails to update me as she checked with company warehouse. Rigelle sent email that Heritage bag would be in stock in a few days. Checked website every day. On Monday, Heritage bag was back in stock on website. Immediately ordered bag. Bag was out of stock again by that evening. Nephew (in Idaho) received Heritage bag (shipped international from India) Thursday afternoon. He is very happy with bag. Am happy with company and service proved, especially by Rigelle.