The Reverse Lookup Reviews 1,954

TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, most reviewers were unhappy with their experience overall. Many customers report being charged for subscriptions they did not knowingly sign up for, often after an initial small payment for a one-time service. Customers frequently mention charges from their accounts that they did not recognize or consent to, with amounts ranging from £29.99 to £49 monthly, leading to frustration and financial inconvenience. Reviewers also found the service itself to be unhelpful, with many stating they received no useful information or that the results provided were inaccurate or readily available elsewhere for free. The website's practices regarding payments and subscriptions are consistently criticized, with consumers feeling misled about the true cost and commitment involved.

What people talk about most

Payment

Users describe negative interactions with payment, frequently reporting unexpected recurring charges. Many... See more

Subscription

People report negative experiences with subscription, often expressing frustration and dissatisfaction. Many... See more

Price

Customers express significant dissatisfaction with the pricing structure. Many reviewers report being charged... See more

Service

Reviewers express strong dissatisfaction with the service. Many customers reported being charged amounts like... See more

Website

Clients share negative opinions on the website, with many reporting that no information was found and they... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I received almost no information on the person I was checking on, just a load of photos many of which were not him. I didn’t mind paying £1, but I was annoyed to discover that without any warning I... See more

Rated 2 out of 5 stars

I only wanted a trial which I paid for and was deducted but now notice a week later that a sum had been deducted from my credit card. Not happy with this at all. Instructing my bank to decline any fu... See more

Rated 1 out of 5 stars

This site is a complete scam, say it does a free scan, does that scsn the bombard you with emails saying we've found thinks etc, the reason your doing this is because you want answers to why a lov... See more

Rated 1 out of 5 stars

I do not trust this ' service ' . They appear to split your initial payment ( which automatically signs you up to subscription fees ) so that they have access to the payment method more than once . I... See more


Company details

  1. Information Service

Written by the company

A powerful tool for gaining insights about a person based on a single click. We quickly and efficiently analyse over 2 billion public records to get the information you're looking for. Our databases also compile information from a wide variety of licensed sources that may not be available through basic internet searches. We then serve that information to you in easy-to-read reports almost instantly.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Be careful

Used this site to try and find information about someone then they tried taking £49 our of my account which i didn't agree to. Had to cancel my bank card and order a new one. Be careful

May 13, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Annemarie,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

GOOD

VERY GOOD DETAILS THANKS FOR APLICATIONS

May 13, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear ibrahim aslan,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 1 out of 5 stars
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Mitch Lawton,

Thanks for leaving a review on our company. We're very sorry to hear about the less-than-positive experience. We're certainly happy to help with any issues, so please feel free to reach out to us at contact@thereverselookup.com.

We look forward to hearing from you.

Kind regards,

Emma
The Reverse Lookup

Rated 1 out of 5 stars

Scam

Scam. Took a authorised payment of 99p, then tried to take £49.99 from my account even though I hadn't signed up to any of their subscriptions. Luckily the bank flagged it as fraudulent.

May 12, 2025
Unprompted review
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Jennifer Knox,

Thanks for leaving a review on our company. I am extremely sorry that you encountered a misunderstanding while using our platform and for any inconvenience this may have caused. Your feedback will be considered so we can improve our service.

To clarify, you have subscribed to The Reverse Lookup when searching for someone’s information and unlocked unlimited access to our features.

We want to clarify that the terms and conditions of our service, including the trial period and subsequent subscription charges, are clearly stated on our website, specifically on the Checkout Page. I must advise that before proceeding with the payment, it is necessary to agree to our T&Cs by ticking the designated box. Please note that the membership will be cancelled once initiated or requested.

Please do not hesitate to contact us if you need assistance or any information.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Easy to use website

Easy to use website

May 12, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Sir/Madam,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Great

Great work great work

May 12, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear aa,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 3 out of 5 stars

long

dislike its long

May 12, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear cass,

We thank you for taking the time to leave your feedback. Please let us know if there is anything else we can assist with.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

find the truth

well i know when people lying

May 12, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear RICHARD BOELHOUWER,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Peter Jackson,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Was good and fun and good and you

Was good to me

May 11, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear deborah harkouk,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Amazing and good

May 11, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Bob,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Really helpful and quick service

Really helpful and quick service

May 11, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Dan Stone,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

mr daniel

okstill looking, I don’t know if I like this app

May 10, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear ion stroe,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 3 out of 5 stars

Finding it difficult to get the information

Finding it difficult to get the information I want.

May 10, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Sarah Willmer,

We thank you for taking the time to leave your feedback. Please let us know if there is anything else we can assist with.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

what's good

May 10, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Irene Oyono,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 1 out of 5 stars

What a total scam company.....people…

What a total scam company.....people beware. I made the mistake of using them foolishly. Their service was supposed to be 99p. "Yes" I paid.....10 minutes later they took £10 from my account without my knowledge or consent. Today, 4 days later they tried to take another £49 but luckily my bank picked up the fraud. Stay well clear I I were you!

May 10, 2025
Unprompted review
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Andy Seery,

Thanks for leaving a review on our company. I am extremely sorry that you encountered a misunderstanding while using our platform and for any inconvenience this may have caused. Your feedback will be considered so we can improve our service.

To clarify, you have subscribed to The Reverse Lookup when searching for someone’s information and unlocked unlimited access to our features.

We want to clarify that the terms and conditions of our service, including the trial period and subsequent subscription charges, are clearly stated on our website, specifically on the Checkout Page. I must advise that before proceeding with the payment, it is necessary to agree to our T&Cs by ticking the designated box. Please note that the membership will be cancelled once initiated or requested.

Please do not hesitate to contact us if you need assistance or any information.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Sighhhhhhhhhh

RIDICULOUS

May 10, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear michaela,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 4 out of 5 stars
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Cn Rail Ltd - Nik Turner,

Thank you for taking the time to leave feedback on your experience using our platform/services. Please do not hesitate to reach out if you require further help.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear Delta,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

Rated 5 out of 5 stars

Very good

Simple and easy

May 9, 2025
The Reverse Lookup logo

Reply from The Reverse Lookup

Dear sam williams,

Thank you for taking the time to leave feedback on your experience using our platform/services. We are pleased that you found our service helpful and look forward to assisting you in the future.

Kind regards,

Emma
The Reverse Lookup

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