The Rug Loft Reviews 

85
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Mark always available to take a phone call. Always up to date with information or queries about my order. Not impressed though with Fastway Couriers. No pre contact about an approximate delivery time... See more

Rated 4 out of 5 stars

Overall very satisfactory experience. A little initial difficulty in viewing mats inlaid on our room on my mobile, viewed well on system. Delivery went well, slight concern no message from courier o... See more

Rated 5 out of 5 stars

Excellent seller. I purchased a rug worth around Euro 1200. I wasn't sure of the colour and my rug was a special made rug, which means non returnable item. I called Mark from Rug loft, they dispatched... See more

Rated 5 out of 5 stars

Putting aside the great range of beautiful rugs, I found the Rug Loft to be very personable and helpful. Before I bought the rug I had quite a few questions regarding sizes, delivery times etc and the... See more

Company details

  1. Rug Store

Written by the company

Ireland's largest rug store, stocking a huge selection of rugs, mats and floor runners to suit every style and taste.


Contact info

4.8

Excellent

TrustScore 5 out of 5

85 reviews

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4.8

All reviews

(85)

12 reviews in the last 12 months

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Rated 2 out of 5 stars

Rug left outside my hall door. As I took as few minutes to answer my…

As I took as few minutes to answer my doorbell, the rug was left outside my hall door in my front garden, and I had to haul it into my house very awkwardly. I am a pensioner and live alone. I haven't opened the packaging yet as I'm waiting for a relative to help me, hopefully it is intact and as ordered.

November 15, 2023
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Reply from The Rug Loft

Hi Frances, thank you for taking the time to write a review and I'm extremely sorry that you had an issue with our courier. I will be sure to flag it with them to better our delivery service. If the rug is in anyway damaged please let me know and I will get it sorted asap.
Mark
The Rug Loft

Rated 5 out of 5 stars

Great choice

I came across the Rug Loft whilst browsing for a rug to finish off my newly decorated bedroom. They have a great selection, the rugs are well described and the price and delivery time were great

October 1, 2023

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