TheRugShopUK Reviews 

614
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the ordering process is simple, prices are very affordable compared to expensive high street shops, and deliveries always arrive quickly within the promised timeframe. People also love the quality of the rugs, noting that the materials feel great underfoot, colors look beautiful, and everything matches their initial expectations perfectly. However, some customers also noted that they experienced frustrating delivery delays, communication gaps, or received incorrect items. A few individuals additionally reported issues with courier scheduling and mentioned serious problems with products arriving damaged or wearing out prematurely.

What people talk about most

Product

Customers report widespread satisfaction and delight with the product, highlighting exceptional quality and... See more

Delivery service

Users describe positive interactions with delivery_service, consistently highlighting fast shipping times and... See more

Quality

Consumers find quality to be positive and consistently praise the well-made items. Reviewers frequently... See more

Order

Reviewers mention positive feedback about order processes, highlighting easy navigation, simple checkout, and... See more

Price

Reviewers highlight positive aspects of price, consistently praising the unbeatable costs and great value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am absolutely delighted with the excellent value for money rugs I received with delightful customer service. The rugs look great, feel great underfoot, and help keep my flat sounding great as I w... See more

Rated 5 out of 5 stars

I had a really positive experience with The Rug Shop UK! Their customer support team was super helpful when I had a small issue with my order. I reached out through the live chat, and they replied al... See more

Company replied

Rated 5 out of 5 stars

I bought 3 rugs from the rug shop. All were as described, reasonably priced & delivered within the promised timeframe. I had to send the first rug back (colour didn’t match the intended room) and the... See more

Rated 5 out of 5 stars

Quality Rug, exactly what we wanted. I was about to order the very same rug from another company (they’d changed the product name slightly) when I decided to see if the same rug could be sourc... See more

Company replied


Company details

  1. Rug Store

Written by the company

The Rug Shop UK serves as your ultimate destination to discover the perfect rug for your space. With a vast selection boasting over 15,000 designs and colors, including options tailored for children's rooms, kitchens, and bedrooms, we cater to diverse tastes. Our collection also features large living room rugs in various styles like wool, shaggy, and striped, ensuring ample choices. Enjoy the assurance of the lowest prices online, thanks to our price match promise. Should you find any of our rugs cheaper elsewhere, we not only match the price but guarantee to beat it. Every rug in our collection is meticulously curated from leading designer brands to seamlessly complement your home. Whether you prefer modern contemporary or classic traditional styles, our extensive range ensures you'll discover precisely what you're seeking.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

614 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(614)

73 reviews in the last 12 months

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Rated 1 out of 5 stars

Awful service!!!What a terrible experience!!!

What a terrible experience!!!
I’m not sure if all the nice reviews are real or fake because my experience was as terrible as it can be. First they sent the wrong carpet then they arranged collection with out a time frame which made me wait all day at home and the collection person did not show up! 😮
No phone call nothing till the next day when they emailed apologising and arranging following day for collection, this time with a two hour time frame 2-4 in the middle of the day that basically takes another day from you ! What a waste of time and such a nerve - wracking experience with this unorganised company!
Awful service!
I do not recommend and will never buy again !

March 16, 2026
Unprompted review
TheRugShopUK logo

Reply from TheRugShopUK

Dear Frosina,

We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.

Upon review, it appears the issue was caused by an error on our supplier’s side, as the correct item details were provided from our end but the wrong product was dispatched. While this was outside of our direct control, we sincerely apologise for the inconvenience this caused you.

Regarding the collection, these are scheduled as full-day services, so the courier may arrive at any point up until the evening. We understand this can be disruptive and regret any lack of clarity around this.

We can confirm the item has now been returned to our warehouse and a full refund has been processed.

We truly regret the overall experience and are working closely with our suppliers to help prevent situations like this in the future. We hope to have the opportunity to provide you with a much smoother experience next time.

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Rated 5 out of 5 stars

Great retailer - good quality

Great retailer, we love the rug! Arrived fast and I was kept updated throughout the process. Good quality, vivid colours, overall better than expected. Happy to buy again.

February 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent product

Excellent product, very quick delivery. Can't wait until May when I can buy another on the same rug. thank you The RugshopUK.

March 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Stylish, High Quality and Worth It

I recently ordered a rug from theRugshop and I’m very pleased with my purchase. The ordering process was straightforward, delivery was delayed but was sorted out and the rug arrived well wrapped and in perfect condition.

The quality exceeded my expectations — it looks elegant and well made, and it has completely elevated the look of my dining area. The design is beautiful and exactly as described online, which gave me confidence in my purchase.

Overall, a great experience and I would definitely recommend theRugshop to others looking for stylish, good-quality rugs at a reasonable price.

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful rug

Beautiful rug, delivered very quickly. Very well packaged and arrived in pristine condition. Rug exactly as advertised and excellent price too.

February 4, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent!

Easy to order. Much cheaper than purchasing from a well known high street retailer. Although website said there might be delivery delays my rug arrived within 4 days. Looks great. Have purchased two more rugs from them.

February 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Quality company

A very easy website to navigate and order from. Products are very competitively priced. Our rug was delivered by the date given and regular updates on processing and delivery were really appreciated.
The rug was delivered well packaged and the quality is superb. No problem recommending the company.

February 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Great selection, competitive pricing and excellent customer service.

I bought 3 rugs from the rug shop. All were as described, reasonably priced & delivered within the promised timeframe. I had to send the first rug back (colour didn’t match the intended room) and the process was easy & the communication with Anurag was excellent. All in all a great experience. Highly recommended.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend the Rugshop uk

I highly recommend the Rugshop uk
Their customer service was excellent
Nothing was too much trouble for them
Great communication
Fast delivery with tracking
So pleased with quality of rug
Very competitively priced
£70 cheaper than my local supplier

February 16, 2026
Unprompted review

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