My order arrived within 8 days. It was meant to be delivered on the 7th day after ordering but of course, DPD failed to complete the delivery round. Whats concerning is, initially they uploaded a phot... See more
Company replied
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About Sale Lab At Sale Lab, we’re committed to bringing you premium branded products at unbeatable prices. With over 25 years of experience in sourcing high-quality stock, we’ve worked with major players like TK Maxx, ensuring our products are always top-notch. In 2021, we decided to go directly to the customer, offering the same incredible savings we’ve been known for, now through our website and popular marketplaces. Since then, we’ve built a reputation for fantastic deals and exceptional customer service. Whether you're shopping online or visiting one of our retail locations in Stoke-on-Trent, Corby, or Plymouth, we’re dedicated to providing you with a seamless, positive shopping experience. Why choose Sale Lab? - Authentic, branded products at unbeatable prices - 25+ years of industry experience - Fast shipping and reliable service - Customer satisfaction is our top priority We value every customer and are here to help you save big on your favourite brands!
United Kingdom
Replied to 53% of negative reviews
Typically replies within 1 week
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Got my vans from here cheaper than anywhere else. Kept up to date throughout the purchase, fast delivery and so pleased.

Reply from Sale Lab
I have had a few orders from SaleLab. Quick delivery, easy returns and no problems. Also great value and highly recommended. Just wish they had more choice / stock!

Reply from Sale Lab
I had an exceptional experience at Sales Lab! They offered a fantastic deal, with a generous 50% off and kilo sales, making their products even more enticing. The Stoke on Trent shop has kind and gentle personnel, which enhances the shopping experience. Compared to other competitors, Sales Lab stands out as the superior choice. I highly recommend checking them out.

Reply from Sale Lab
I received shoes that had to be exchanged for others. I rate the communication and speed of the company's operation as 5. I received the new pair of shoes within 24 hours. I recommend this store.

Reply from Sale Lab
Lovely staff amazing quality and can’t forget the unmatched prices

Reply from Sale Lab
What can I say ! Staff in Runcorn are brilliant, always helpful to me as I’m disabled there help is appreciated so much, The manager Donna always says hello to me and asks if I need her or a member of staff to assist with my shopping, The offers in there are unbelievable, I always find something to buy, Big thanks to the till staff who have obviously been trained how to fold clothing, don’t see this service very often, I just love this shop ! Always a smile 😊

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Reply from Sale Lab
Since moving to Royal Mail from Evri never order anything on a Thursday or Friday if you need it before Sunday.

Reply from Sale Lab
Great communication with seller. Amazing price. Super quick dispatch & delivery ✨️✨️✨️

Reply from Sale Lab
Very horrible delivery experience. Ordered 4 days ago. No updates from company or shipper. I still haven’t gotten the shoes I ordered. I’m just gon ask for a refund.

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Reply from Sale Lab
Love this shop had some real bargains, discovered the shop in runcorn when visiting, then made up to find they do online too.

Reply from Sale Lab
Berghaus tempest 89 black/grey lovely jacket got a right bargain aswell fast shipping easy to deal with can't wait for my next purchase 😀

Reply from Sale Lab
We have ordered a few times now. The quality of the clothing and excellent value is amazing!
We will continue to order and highly recommend. Quick delivery and no fuss return either.

Reply from Sale Lab
I placed an order for the first time yesterday. The welcome code did not work but I proceeded to check out regardless. I emailed the customer service team just to see if they could somehow help to refund the discount. Not only did they reply the very next day but also refunded the discount! No hassle or fuss. Unless none of the clothes fit, otherwise, you have a customer for a long time! Thank you for making the shopping experience so pleasant!

Reply from Sale Lab
Everything is fab, great prices, great items and great service. No.1 shopping site on my lists at the moment. !!! Will do more shopping for sure.

Reply from Sale Lab
Ordered a pair jeans £10 normally around £60 brilliant should have ordered loads more.

Reply from Sale Lab
Stumbled across the Sale Lab store at a local shopping centre. I was pleased to see lots of items from brands I liked at greatly reduced prices. The staff friendly and helpful but comfortable to wander without hindrance. Personally much better than wasting hours in the larger cut price shops where it can take ages to find something suitable. After the staff gave me a loyalty points card, I was advised of the online site. Their customer services blew me away when I requested a retrospective discount for an order I had already submitted. I mistakenly placed my order in two parts meaning that individually they didn’t qualify for an extra 10% discount on orders over a certain threshold. In a flash I received a lovely email to say my account had been credited with the amount. How refreshing and what a relief, I had been expecting the usual “computer says no”!

Reply from Sale Lab
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