My order arrived within 8 days. It was meant to be delivered on the 7th day after ordering but of course, DPD failed to complete the delivery round. Whats concerning is, initially they uploaded a phot... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
An amazing company, with phenomenal products. There is nowhere else you can get Balenciaga Speed for these prices, Sale Lab is gold. Just placed another order for products with again, unbelievable pri... See more
Company replied
Made multiple purchases before Christmas as they had even bigger savings on offer than usual! Cant fault them. Brilliant small business that really care about their customers! Will continue to be a ha... See more
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Was slightly apprehensive about buying due to price etc.. but everything I bought came back as authentic. So unless these boys have a really intricate deal to obtain real labels for authenticity then... See more
Company replied
Company details
Written by the company
About Sale Lab At Sale Lab, we’re committed to bringing you premium branded products at unbeatable prices. With over 25 years of experience in sourcing high-quality stock, we’ve worked with major players like TK Maxx, ensuring our products are always top-notch. In 2021, we decided to go directly to the customer, offering the same incredible savings we’ve been known for, now through our website and popular marketplaces. Since then, we’ve built a reputation for fantastic deals and exceptional customer service. Whether you're shopping online or visiting one of our retail locations in Stoke-on-Trent, Corby, or Plymouth, we’re dedicated to providing you with a seamless, positive shopping experience. Why choose Sale Lab? - Authentic, branded products at unbeatable prices - 25+ years of industry experience - Fast shipping and reliable service - Customer satisfaction is our top priority We value every customer and are here to help you save big on your favourite brands!
Contact info
United Kingdom
- thesalelab.com
4.2
Great
523 reviews
Replied to 53% of negative reviews
Typically replies within 1 week
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Excellent value
Excellent value! Great sandals. Fast delivery. Will definitely buy from Sale Lab again!
November 11, 2024
Unprompted review
Reply from Sale Lab
Thanks, Rada! We're delighted you loved your sandals and had a great shopping experience. We can't wait to see you back for more great deals.
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Fantastic company
Fantastic company, I managed to grab a few bargains, really happy with the service I have received. Super fast postage, with attention to detail, packaged securely. Would highly recommend.
October 18, 2024
Unprompted review
Reply from Sale Lab
Thank you for your wonderful feedback, Verena! We’re so glad you enjoyed our service and secured some great bargains. Your recommendation means a lot to us.
Such a great buy
Such a great buy! Fantastic pricing and quick delivery. No issue with any purchase that I have made from Sale Lab. Everything has always been great!
October 31, 2024
Reply from Sale Lab
Hi Dean! Thank you for sharing your experience. We’re thrilled you found our pricing and delivery fantastic. Looking forward to serving you again soon!
Fantastic value items for sale
Fantastic value items for sale. Great customer service, and it surprises me that some reviewers criticise the returns process, as mine went through very quickly and easily. My only comment is that the product descriptions are limited and in a few cases simply wrong. I had to send back a suit jacket as it was described as a suit (but there were no trousers!), and the suit I then ordered was described as an overcoat. I exchanged a few emails with Sales Lab and they always replied quickly to give me the product details I needed, but I can’t help but think that if they got the product description right in the first place, and included more detail in the description, the number of customer contacts they need to deal with would drop dramatically and possibly the number of returns too. But I’d recommend them, I’m very happy with what I bought and my experience of their customer service was great.
October 15, 2024
Unprompted review
Reply from Sale Lab
Hi Nick, thank you for your detailed feedback. We’re glad to hear you’re happy with your purchases and our service. We appreciate your suggestion regarding product descriptions and will work on improving them to make shopping even smoother.
so glad I used this company
I was reading the reviews before I purchased and was almost put off, Im so glad I used this company they handled me perfectly and I'm now enjoying my item at a great price.
October 15, 2024
Unprompted review
Reply from Sale Lab
Thank you for giving us a chance! We're so glad you’re happy with your purchase. Enjoy your item, and we hope to see you back soon.
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Reply from Sale Lab
Thank you, Julie! We're thrilled you love your coat. We hope it keeps you warm and stylish!
I am addicted to you
I ❣️ Most of the things I love. Okay, I need to be honest here, I am addicted to you for the look, for the price, for the ease of mind. When something I don't like I can return easily. Quick delivery, Quick return.
September 25, 2024
Unprompted review
Reply from Sale Lab
Thank you for your enthusiastic feedback! We're delighted to hear that you love most of what we offer, from our look and pricing to the convenience and ease of returns. Providing a seamless shopping experience, quick delivery, and hassle-free returns are all key priorities for us. Your satisfaction is our motivation, and we look forward to continuing to serve you with excellent products and service!
Cannot fault their customer service
Cannot fault their customer service. A logistics issue impacted delivery and they were truly excellent in their response. Many thanks.
September 20, 2024
Unprompted review
Reply from Sale Lab
Thank you for your feedback! We're sorry to hear about the logistics issue affecting your delivery, but we're glad that our customer service team could provide you with excellent support during this time.
Reply from Sale Lab
Thank you for bringing this to our attention. We apologise for any inconvenience caused by receiving only half of your order. We take issues like this very seriously and want to resolve it promptly for you.
Could you please reach out to us directly at customerservices@salelab.co.uk or respond to this message with your order details? We're committed to ensuring your complete satisfaction and would like to make things right.
Looking forward to hearing from you soon.
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They got my address wrong and gave me…
They got my address wrong and gave me a refund
August 31, 2024
Unprompted review
Reply from Sale Lab
Hi Katie, we’re sorry about the issue with your address but glad we could resolve it promptly. Thank you for your understanding.
This is my 3rd order from Sale Lab
This is my 3rd order from Sale Lab, and cannot fault the company. When considering placing my 1st order I hadn’t heard of the company so went to read reviews etc. so if you are thinking of placing an order all I can say is that the products are great, and delivery is fantastic.
August 29, 2024
Unprompted review
Reply from Sale Lab
Thank you so much for being a loyal customer, and for taking the time to share your experience!
Warm comfortable jacket
Warm comfortable jacket, great price with suoer fast delivery. Highly recommended.
August 15, 2024
Unprompted review
Reply from Sale Lab
So glad you had a good experience! Thanks for your lovely review
Reply from Sale Lab
We appreciate your feedback! Glad we could help!
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Hidden gem Hanley Stoke
Love love love the Hanley Stoke-on-Trent store always have great range and the staff are very friendly and helpful can’t wait for my next visit 😀
August 4, 2024
Unprompted review
Reply from Sale Lab
Thanks a bunch! We're delighted you’re satisfied!
Great products
Great products
Easy site to navigate
Speedy service
5⭐️⭐️⭐️⭐️⭐️
August 23, 2024
Unprompted review
Reply from Sale Lab
Thanks for the love! We're here for you anytime!
this online shop was a fab find bought…
this online shop was a fab find bought a few things now and prices are so good
August 28, 2024
Unprompted review
Reply from Sale Lab
We’re glad you had a great experience. Thanks!
A good experience with Sale Lab
This was my first time ordering from Sale Lab. My order was confirmed, tracking was made available, and my order was delivered on time. My experience with Sale Lab on this occasion was very good, and I would certainly order from them again.
August 16, 2024
Unprompted review
Reply from Sale Lab
Your satisfaction is our reward! Thank you!
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Great range of designer brands
Great range of designer clothes and sizes. Excellent unbeatable prices. Good communication. Received email advising delay in despatch, however delivery still received in good time before my flight as purchased 3 Hugo Boss items for nephews birthday. He loved them. I purchased RL jacket for myself & skirt for daughter. Bargain
August 15, 2024
Unprompted review
Reply from Sale Lab
Thanks for choosing us! We're thrilled you’re happy!
The items arrived from 2 different…
The items arrived from 2 different sources and were not good fits but would cost as much to post back separately. Won’t order again.
UPDATE
Apologies but these items were bought 2 months ago and its only just asked me to review ???? My recent items were from secret sales 🫣🫣 who I wont buy from again. Sorry for mix up Sale Lab - maybe ask for a review nearer time i order so i don't get mixed up.
By the way my items bought back in June were perfect and well worth the money!!
June 14, 2024
Unprompted review
Reply from Sale Lab
Thank you for sharing your feedback. We're sorry to hear about the inconvenience you experienced with your recent order.
At The Sale Lab, we operate from a single warehouse and would dispatch all items together to ensure they arrive promptly. It's unusual for our products to come from different sources unless there was a mix-up or specific circumstances that caused this issue.
Could you please confirm if you received separate orders or if the items were part of a single shipment? Regardless, we apologize for any confusion caused.
Additionally, we want to assure you that returns are hassle-free and completely free of charge. Please don't hesitate to reach out to our customer service team on customerservices@salelab.co.uk, and we'll gladly assist you with the return process.
Definatly my go to shop in hanley…
Definatly my go to shop in hanley enhanced by friendly helpfull staff
August 28, 2024
Unprompted review
Reply from Sale Lab
We’re grateful for your review! Thanks so much!
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