I originally used one email and then used a different one, this was my mistake and it was flagged, but when I contacted the support team they were there to help me get everything worked out and I am b... See more
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Each time you contact the company, you got a different person and you get the same computer driven generalized response that is not helpful. I am receiving only women from far away such as Ohio and... See more
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I signed up on your Dating site, but unfortunately, the town that I live in is very tiny so I chose the next Town over which is much bigger. After I paid for my membership, I went in and looked and lo... See more
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Had a couple of issues getting my account set up. The Customer Support team were always prompt to reply and helped me get the issue resolved in a timely manner. And always very kind with the process.... See more
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Company details
About Sequel
Written by the company
Real Connections for the 50+ Collective
Your Story Isn’t Over. It’s Just Finding Its Perfect Second Act.
Sequel is a dating app designed for the 50+ collective. We live by the idea that you don’t need more matches, you need the right conversation. Sequel is the perfect intersection of simplicity, deep connections and user safety.
Why Mature Adults Choose Sequel:
- Human-Centric Moderation: We don’t just moderate, we curate. Every profile undergoes a dual-layered verification process combining advanced AI with the most sophisticated tool available: the human eye.
- Zero-Tolerance for Fakes: We maintain a strict policy against AI-generated photos, synthetic content, and deceptive profiles. At Sequel, you interact with real and vibrant individuals.
- Intentional Connections: Whether you are seeking a long-term relationship, marriage, deep friendship, or simple companionship, our platform ensures you meet people aligned with your specific pace and values.
- Privacy as a Luxury: Your data is protected by TLS 1.2/1.3 protocols and enterprise-grade Cloudflare security. Profiles are shielded from the public web and are only visible to registered, verified members.
- Sophisticated Discovery: Move beyond basic bios. Explore interests, from vintage cinema to travel destinations, using a refined search engine with customisable parameters.
Our Social Mission
We provide a space free from the deception and risks often found in the digital dating world. By filtering out the noise, we make room for what actually matters: real conversations and genuine chemistry.
Live your way. Find your Sequel.
Register now at thesequelapp.com
Contact info
Every story deserves a Sequel
4.3
Excellent
51 reviews
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Immediate understanding
Immediate understanding of my comments and quick resolution of request
April 21, 2026
Reply from Sequel
Dear Patricia!
We're happy to hear that we swiftly understood your comments and quickly resolved your request. Thank you for your positive feedback; it means a lot to us.
I appreciate the customer service and…
I appreciate the customer service and support regarding my issue and satisfied with the response time in resolving the problem.
April 21, 2026
Unprompted review
Reply from Sequel
Dear Elaine,
We appreciate your positive feedback and are happy to hear that you were satisfied with our support team's quick response in resolving your issue.
The best part of this app is being able… I was able to copy and paste a screenshot to give to the customer service agent about the nature of my question. That is extremely helpful.
The best part of this app is being able to reach someone with a pulse! It is extremely frustrating on the other dating apps that there is no live chat. And sending them an email usually generates from a stock of responses. The response time was acceptable and I sent it at 12:30 at night. Points!
I did get a solution but it was a bit roundabout. Most the dating apps have a users guide which is much more quickly navigated than the FAQs. so far I’ve learned things by trial and error. It’s been frustrating but if you poke around enough you can end up finding out an answer usually.
April 21, 2026
Unprompted review
Reply from Sequel
Dear MJ Texas,
Thank you for your feedback. Our primary goal on the platform is to provide high-quality customer support 24/7.
Your suggestion regarding the addition of a user guide on our website will be forwarded directly to our supervisor for consideration and potential implementation.
We sincerely appreciate your detailed feedback, as it helps us continuously improve our website.
Fast friendly service replied quickly…
Fast friendly service replied quickly to responds!
April 20, 2026
Reply from Sequel
Dear Customer,
We’re pleased to know that you were satisfied with the quick response and clear communication.
Ensuring that every request is handled promptly and transparently is very important to us.
Thank you for sharing your feedback!
Always received positive and great help from customers servicewebsite to find online…
That’s great website to find online dating, I joined this web not even one month and found my love and we will planning to getting married sooner. Thank you for your support and helping me to meet the right person in my dreams ❤️
April 20, 2026
Unprompted review
Reply from Sequel
Dear Chan,
We’re truly happy to hear that your recent experience has improved and that you’ve found your special someone on our platform!
It’s wonderful to know that things have taken a positive turn for you and that you’re now preparing for such an exciting step as marriage.
Thank you for sharing your story with us—we really appreciate it!
The best customer service I have ever…
The best customer service I have ever encountered. Prompt, courteous response.
April 20, 2026
Reply from Sequel
Dear Customer,
We sincerely appreciate you taking the time to share your positive experience with us. It’s wonderful to know that our online support has been the best you’ve ever received.
Your feedback truly inspires our team to keep providing top-quality service. Should you need any help in the future, we’ll always be here for you.
The Support team got back to me as soon…
The Support team got back to me as soon as I notified them of an issue which the issue they resolved the matter of minutes they were extremely helpful and I’m grateful for the way they handled the situation.
April 20, 2026
Reply from Sequel
Dear Melissa,
We appreciate you taking the time to leave us this great review. We're happy to hear that we resolved the issue in a matter of minutes and were extremely helpful. We wish you all the best in finding a match!
Another useless dating site
Another useless dating site. I set up a profile and paid for membership. Won't let me filter by my location. All I kept getting was pop ups to upgrade my membership for more money. Paid for one month but got frustrated and deleted my profile within 30 minutes, Lost $25.
April 19, 2026
Unprompted review
Reply from Sequel
Dear Richard,
We appreciate you taking the time to provide such a thorough description of your experience. We understand how frustrating it must have been to feel the need to remove your profile so shortly after joining our website.
If you come across profiles that seem misleading about their location, we encourage you to report them through the platform. Each report is reviewed by our moderation team, who will take the necessary steps where appropriate.
Please also keep in mind that our platform includes a location-based filtering option. Our support team will gladly assist you in configuring these settings to help you connect with more suitable matches.
This was my first time on the app
This was my first time on the app. I got a little confused and was feeling frustrated. William responded very quickly and help me understand the situation. Definitely not something I’ve experienced with other dating apps. Kudos to sequel.
April 19, 2026
Unprompted review
Reply from Sequel
Dear Bruce,
We're glad you enjoyed your experience on the app. We appreciate your feedback and are so happy that our team could quickly help clarify things for you. Thanks for the kudos!
I’m very disappointed in this website…
I’m very disappointed in this website primarily personal choice and the lack of available people apparently in my area, I have tried to cancel the subscription and the system doesn’t recognize my login email or my password so I have no way to continue the cancel, any help would be appreciated
April 17, 2026
Unprompted review
Reply from Sequel
Dear Jeffrey!
Thank you for your feedback.
We’re sorry to hear about your experience and understand how frustrating it must be to have trouble accessing your account, especially when trying to cancel a subscription.
If the system isn’t recognizing your login details, it may be due to a different email being used during registration or a minor error in the credentials. We recommend using the “Forgot Password” option and trying any alternative email addresses you may have.
You can also reach out to our support team support@thesequelapp.com with any details you have, and we will help locate your account and assist with the cancellation as quickly as possible.
I'm very impressed with the quick…
I'm very impressed with the quick response to my concern. in addition to providing information that I did not know. Great support group.
April 17, 2026
Reply from Sequel
Dear Vivian!
We're happy to hear that our support group quickly addressed your concern and provided helpful information. We appreciate your positive feedback and are grateful for your time.
Alex was quick to reply
Alex was quick to reply, very professional and a pleasure to deal with
April 17, 2026
Reply from Sequel
Dear Customer,
We're happy to hear that you had a positive experience. It's great to know our service met your expectations. Thank you for your feedback.
I am very pleased with my experience…
I am very pleased with my experience today. The person was very helpful. Thank you again
April 16, 2026
Unprompted review
Reply from Sequel
Dear Trevelyn,
We are happy to hear that you had a positive experience and that our team member was helpful. Thank you for sharing your valuable feedback with us!
My inquiry was answered within an hour
My inquiry was answered within an hour! NICE. I was impressed.
April 15, 2026
Reply from Sequel
Dear Jay,
We're happy to hear that your inquiry was answered quickly! We appreciate you taking the time to leave us this positive feedback.
Finally a customer service…
Finally a customer service representative took care of my concerns
Thank you
April 15, 2026
Reply from Sequel
Dear Cheryl,
Thank you for your feedback! It means a lot to us.
We're happy to hear that our customer service representative took care of your concerns properly. In case of any questions, do not hesitate to contact us!
I was able to get someone on the phone…
I was able to get someone on the phone to help with the problem at hand.........that's a big plus!!
April 15, 2026
Reply from Sequel
Dear Customer,
We're happy to hear that our team was able to resolve your issue. We appreciate you taking the time to share your positive experience with us!
Cooperative team and all tried to…
Cooperative team and all tried to resolve my issue which was caused by my Facebook feed suggesting a local dating site was so when in fact turned out to be mostly American and not local to Queensland Australia.
April 14, 2026
Reply from Sequel
Dear Michael,
We appreciate your feedback and are glad our team worked together to address the issue you experienced with the suggested dating site. We value your input!
Greasy
I would go lower, but I am trying to be fair… In a big city of Toronto… There’s like three people in my area…
Also super concerned about how hard it is to reach customer service
And how difficult it is to cancel membership… Always find it super great greasy with the automatic renewal every month… When they hide the cancellation and make it super difficult to find.
April 13, 2026
Unprompted review
Reply from Sequel
Dear Jim!
Thank you for sharing your feedback. We’re sorry to hear that your experience felt frustrating.
Profile availability can vary depending on search settings, preferences, and activity in a specific area, which may sometimes result in a limited number of visible matches.
We also want to clarify that subscription details, including renewal terms, are presented at the time of purchase, and membership management, including cancellation, can be completed directly through account settings or with the help of our Support Team. Our goal is not to make this process difficult, and we appreciate you pointing out how it felt from your perspective.
If you experienced any difficulty reaching support or cancelling your membership, we would be glad to review this and assist you directly. Please feel free to contact us!
Thank you again for your feedback - it helps us continue improving the experience for our members.
Prompt and professional
April 11, 2026
Reply from Sequel
Dear Customer,
We are happy to hear that you were satisfied with your experience using our services. Thank you for your kind words!
Visited the site and signed up but then decided it wasn’t for me …
Visited the site and signed up but then after looking around I found that I did not really like it, the layout, the guys, etc. so I chatted with CS and explained and they gave me a full refund. Was very happy with CS.
April 12, 2026
Unprompted review
Reply from Sequel
Dear Mac!
We appreciate you taking the time to share your experience. We're happy to hear that our customer service team was able to assist you with a refund. We value your feedback!
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