The Shrimp Factory UK Reviews 

173
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly fast delivery service, noting that orders arrive promptly and are securely protected with exceptional packaging materials. People are also thrilled with the wonderful quality of the aquatic livestock, mentioning that the shrimp arrive active, healthy, and full of vibrant color. However, some customers also noted occasional issues with rude communication, difficulties opening the excessive packaging tape, or receiving poor quality shrimp. A few reviewers experienced minor shipping setbacks, such as split or leaking water bags during transit and restrictive company policies during extreme weather events.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting vibrant coloration and healthy... See more

Quality

Customers had positive experiences with quality, noting that the shrimp consistently arrive healthy, active,... See more

Delivery service

Users describe positive interactions with delivery service, highlighting incredibly fast shipping times,... See more

Service

People report positive experiences with service, praising the fast, reliable, and top-notch assistance... See more

Order

Consumers find order to be positive, highlighting prompt shipping and secure packaging. Reviewers frequently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The shrimp were packed with utmost care, shipped quickly and arrived 100% healthy and obviously a little hungry but who wouldn't be after travelling in the dark for a day or two haha definitely would... See more

Company replied

Rated 5 out of 5 stars

Incredible service throughout the process, including aftercare. James is quick to respond to emails, knowledgeable and very patient. I don’t have a large budget and managed to lose a couple of the b... See more

Company replied

Rated 5 out of 5 stars

I ordered some Cherry Shrimp from The Shrimp Factory and couldn’t be happier. The packaging was absolutely excellent — clearly packed with care, and all shrimp arrived healthy and active. Within m... See more

Rated 5 out of 5 stars

I've just received my lovely group of Blue Dream shrimp. They arrived in perfect condition with an additional complimentary friend, well packaged and protected. This followed two weeks of help and su... See more


Company details

  1. Aquarium Shop

Written by the company

About Us We are a small team of dedicated Shrimp Breeders who are committed to bringing you the best quality Shrimp possible. Through rigorous selective breeding in our facility, or by Importing the highest quality shrimp from reputable breeders In Asia and the rest of the world.


Contact info

4.9

Excellent

TrustScore 5 out of 5

173 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(173)

121 reviews in the last 12 months

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Rated 5 out of 5 stars

Blue Dream

I've just received my lovely group of Blue Dream shrimp. They arrived in perfect condition with an additional complimentary friend, well packaged and protected.
This followed two weeks of help and support from James, whose replies to my queries were instantaneous. Great service, great shrimp.

October 19, 2025
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Rated 5 out of 5 stars

Fantastic Cherry Shrimp & Top-Notch Service

I ordered some Cherry Shrimp from The Shrimp Factory and couldn’t be happier. The packaging was absolutely excellent — clearly packed with care, and all shrimp arrived healthy and active. Within minutes of acclimating, they were already out exploring and grazing, which tells you just how well they’ve been looked after.

The colour and quality of the shrimp are superb — bright, vibrant, and exactly as described. It’s clear these aren’t just bulk-bred shrimp, but healthy stock raised properly.

Genuinely one of the best online livestock purchases I’ve made. I’ll definitely be returning for more and recommending to others. Top marks all around!

October 13, 2025
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Rated 5 out of 5 stars

i love my shrimpies

Fast, secure delivery. Beautiful shrimp, they look great in their tank. Will order from here again in the future.

September 23, 2025
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Rated 5 out of 5 stars

Great Quality

Delivery was prompt. Very happy with the quality of the Yellow Golden Back Neocaridina Shrimp. All were delivered happy and healthy and look great in the Beta tank.

I will be ordering again.

September 15, 2025
Rated 5 out of 5 stars

Best shrimp in town

Second time purchasing from The Shrimp Factory and was just as great as the first answered all my questions before ordering quickly and efficiently. Shrimp arrived well packaged and in good health acclimated them properly and all have survived so can’t ask for anything more. Highly recommend.

September 14, 2025
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Rated 5 out of 5 stars

Fantastic

Ordered many times from Shrimp factory and always received a first class service. Great communication, very quick delivery and good quality healthy shrimp

September 11, 2025
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Rated 5 out of 5 stars

Great service

Great service. Good communication, excellent packaging and delivery. Great quality livestock.

August 24, 2025
Rated 5 out of 5 stars

The Shrimp Factory, A Company You Can Trust

Ordered 10 of the OE Red Demon shrimp on the 22nd of August 2025 just before a bank holiday Monday. There was clear notification on the company website of their polices regarding bank holiday shipping and true to their word the stock was dispatched with immediate effect on the following Tuesday. The shrimp arrived the next day very well packaged, with security and care in mind for the shrimp in transit. Ordered 10 received 11 in case of any DOA's of which there were none. We were sent a good mix of juveniles and young adults all with stunning, solid, consistent colouring. All shrimp were active, inquisitive and feeding after their 3 hour drip acclimatization. An exceedingly professional company who obviously care a great deal about quality, customer service and their shrimps welfare. 10/10 for everything from customer service, packaging and stock quality. We would definitely purchase from The Shrimp Factory again.

August 22, 2025

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