The Sleeping Bag Store Reviews 

602
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention that orders arrive promptly, and they find a fantastic selection of outdoor gear offered at very competitive prices. People frequently praise the exceptional customer service, noting that staff members are always friendly and go above and beyond to resolve any issues quickly. Some reviewers were not happy with the bulky design of certain items, finding them a little difficult to roll up and pack away after use. A few other people also felt that some products were rather expensive or occasionally arrived with minor manufacturing faults that needed attention.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting well made items and warm sleeping bags... See more

Delivery service

Customers report widespread satisfaction and appreciation regarding the delivery service, noting that goods... See more

Quality

Consumers find quality to be positive, often praising well made items and affordable prices. Reviewers note... See more

Price

Users describe positive interactions with price, highlighting that goods are affordable, extremely... See more

Customer service

People report positive experiences with customer service, consistently praising the exceptional and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No quibble replacement. After receiving an "empty bag" - with apologies from the royal mail. I contacted Stuart and within the space of 5 minutes he'd arranged for a replacement to be sent 24hour tra... See more

Rated 5 out of 5 stars

I'm always skeptical about trying new companies that seem to have 'too good to be true' pricing, especially when they have higher than usual reviews. Nothing to worry about here. Paid for next day del... See more

Company replied

Rated 5 out of 5 stars

One of the best customer experiences I’ve had in a long time; Stewart was beyond helpful and reassuring when there was an issue with DPD. I honestly couldn’t recommend him, and the team at The Sleepin... See more

Rated 5 out of 5 stars

A good price and very speedy delivery. It all got better after I found a slight manufacturing fault with the bag I bought - it was losing a bit of down after a couple of nights use. I emailed them... See more


Company details

  1. Camping Store

Written by the company

The UK's specialist sleeping bag store. Based in the North of England we are a specialist store dedicated to sleeping bags (and their accessories of course). So if you need something to head off bikepacking or hiking, travelling around Thailand, or just something for the folks to sleep in when they stay over we have the bag for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

602 reviews

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4.9

All reviews

(602)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Piece of Kit

I'd promised myself one of these since taking up bike packing and because my 30 year old Thermarest is too bulky! It was on offer so I ordered it a couple of days before I headed off to camp in Scotland. It arrived super quick, in time for the trip so I tested it out over 4 nights and it was perfect in every way. The right size for me at 150cm, packs up to the size of my fist and weighs next-to-nothing. It also inflates after a mere 6/7 breaths. Superb. Great service all round too from the sleeping bag store.

June 4, 2023
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Rated 5 out of 5 stars

Very positive experience

The correct product was shipped and delivered by post promptly. I had cause to call customer support who were very helpful - hence 5 stars. The issue was Goolgle Pay had somehow provided the wrong address but customer support shipped another item promptly so I still got my sleeping bag in time for my trip.

May 30, 2023
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Rated 5 out of 5 stars

Excellent service

Excellent service. Great price and quick delivery. Very happy with the sleeping bag, ideal for my daughter’s first time going to a festival. Hasn’t been used yet but looks to be good quality.

May 1, 2023
Rated 5 out of 5 stars

Fantastic Customer Service

Highly recommended. I encountered an issue with one of the products I'd purchased from the company which was quickly resolved and a replacement sent out. Great customer service and communication throughout. Will definitely be using again.

May 4, 2023
Unprompted review
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Rated 5 out of 5 stars

Quality products at an affordable price

Can't fault The Sleeping Bag Store, amazing quality products at an affordable price. I had a query about my order and the customer services team were so helpful and called & emailed me. I would definitely recommend ordering from them and I will definitely be making future purchases. Thank you.

April 26, 2023
Unprompted review
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