SMART PEST CONTROL LTD Reviews 8

TrustScore 4 out of 5

3.9

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Company details

  1. Pest Control Service

Written by the company

We are trained to handle a full range of pests, including moth, rats, mice or mouse, ants, wasps, bed bugs, cockroaches, pest control for fleas and many more. Certain pests will be a problem during the winter months, while others will enter in the hotter season. Some can even get into your house while you are away, and exist for a very long time on very little food. Regardless of what type of creature has infested your house, you can count on us to provide effective pest control and to deal with unwanted pests within your means. We are committed to providing exceptional quality pest control services, and offering free advice from our expert employees to the community in UK. When you contact us, we will be ready to answer your call, irrespective of how large or small the job or the level of difficulty. We guarantee you a satisfactory outcome after the treatment is complete. Our experts do a number of follow-ups in addition to our initial visit to ensure that the infestation is totally removed, and that it won’t be a problem again in the foreseeable future. As well as household clients, we provide services to commercial customers who want the security of using one of the most trusted pest control companies in London. Some companies are very vulnerable, for example those handling food or drink products, so being occupied by pests can compromise their business. That is why we are consistently on call to provide highly discreet solutions for commercial pest control at any time between 8 AM and 6 PM.


Contact info

3.9

Great

TrustScore 4 out of 5

8 reviews

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1-star

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Rated 5 out of 5 stars

I highly recommend this company if you…

I highly recommend this company if you have any pest problems, their services comes with warranty. If you use this company’s services then you will not search any other pest control company.

April 1, 2025
Unprompted review
Rated 5 out of 5 stars

I was in such a state after finding…

I was in such a state after finding rats entering my property. I called Smart pest control and booked an appointment for 2 days later. Ozzie came and was absolutely fantastic. The property is my Grandfathers and is quite old. He could not do enough to help and was here for 5 hours blocking holes and checking the property. It's been 2 weeks on Friday and no movement or sightings. I can't thank Ozzie enough for the peace of mind I now feel and actually enjoy being at home again. Also has a 6 month return policy so any more issues arise then can call them back out. Thank you again for what you have done for me and I will 100% be recommending you to anyone that asks xx

January 17, 2025
Unprompted review
SMART PEST CONTROL LTD logo

Reply from SMART PEST CONTROL LTD

Thank you for your feedback. We hope to work with you again.

Rated 2 out of 5 stars

Job not well done

I first requested for services in November 2023. I had mice in my loft. Guy came, very friendly, and sorted it. A month or so later, I started hearing scratches again. I called and they came back to check. The guy found that he had missed some holes and filled them with some 'mesh wires' and foam. Unfortunately, the mice are back again, fix didn't even last 3 months!!

May 31, 2024
Unprompted review
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Reply from SMART PEST CONTROL LTD

Hi Martin. Sorry to hear that. But as you said, we first came on December 1, 2023 and did our best to fix your problem. You said the problem persisted 2 months later and we came back and fixed the problem again under our 3-month warranty. It has been 9 months since our last visit. As you can appreciate, we cannot give a lifetime warranty. As the name suggests, these animals are rodents. They can gnaw and create new paths and holes. As we promised, we come back during the warranty period and do our job, and you have already stated that. I wish you had called us before writing this comment and asked us what we can do.

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Rated 1 out of 5 stars

Very poor service

Very poor service, technician did not do his job properly nor he spoke English. Owner cant be bothered resolving any thing. Asked bank for refund. Do not use these cowboys - Insects still crawling every where.

It did not give option to reply I wounder how did you explain the seriousness of the chemical which you would not tell the name of to someone who does not speak English the bed bugs where there and every where since he came no two treatments were told you just lie about every thing cowboys indeed100%

30/08/2024, just left you a voice mail as you dont reply to any msg/phone calls, your handler of Insecticides does not speak English which is against Health and Safety regulations which makes him unaware to fully understand the process, I have your msgs to say wait for three days we are in contract I'm waiting for management to reply etc I complained to you on the second day, third, fourth and up to now but you don't bother to reply. We have a business and I deal with contractors all the time, 13 genuine feed backs to which companies don't reply or try to pull the wools other eyes like you do, not even 5% of people I deal with. I had to instruct another company yesterday. I will issue proceedings purely on principals. Stop robbing peoples hard work money.

Wow the extent of your lies that comes out of your mouth. You employ ppl who don’t speak the language for cheap so what else I would expect from a person like you. Never had any document in person or email and you never called or replied to calls - you left instructions I believe which means nothing if bed bugs continue every day after your treatment within the first three days and beyond - Do not trust this lying business. Will definitely sue you and will update ppl to show his lies once case sorted.

August 21, 2024
Unprompted review
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Reply from SMART PEST CONTROL LTD

You only asked us to spray 1 -time Bedbugs. We told you at least 2 treatment that Bedbugs treatment will not end at 1 time. And we also told you that we can do it at half price for the second treatment. You only chose 1 visit and we did our job on the day and time we promised. Now you say that "do not trust the cowboys". What have we promised you and what we didn't do?

Also, the technician who comes does not know English well, this does not affect the work he does. He does not need to speak any language. I should also state that we see this as racism.

As you have given 1 star in 13 of your 15 previous feedbacks on Trustpilot, it is understood that sometimes you should look for the problem in yourself. The people you are with cannot always be the ones with the problem.
the medicine is in the report written to you. Everything about what you will and will not do is clearly stated in the TERMS AND CONDITIONS you signed. The same TERMS AND CONDITIONS are also written in the email we sent you your invoice before we started working. Also, if you look at your invoice, it clearly states that the fee you paid was only for 1 treatment.

You have clearly gotten into the habit of lying and getting a refund, but we and you have all the documents. If you know how to read, and if you didn't, you wouldn't be able to write here, you will see it clearly.
30/08/2024
YOU HAVE CALLED MANY TIMES AND WRITTEN THAT WE HAVE NOT ANSWERED YOU. WE ANSWERED MANY TIMES AND TOLD YOU THAT WE COULD COME BACK AND THAT WE SHOULD TAKE HALF OF THE PREVIOUS FEE, BUT YOU SAID NO, I WANT MY MONEY BACK. ALL OF OUR CALLS ARE ALSO RECORDED.

Rated 5 out of 5 stars

Great Support and very friendly help when needed

I've had a very professional experience working with Chetin and Smart pest control. Extremely friendly and helpful when I have contacted them.
Thanks very much for the help!
Chris

August 1, 2023
Unprompted review
SMART PEST CONTROL LTD logo

Reply from SMART PEST CONTROL LTD

Thank you for your feedback. We hope to work with you again.

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