Having used before with now issues the delivery time is now terrible. 11 days since order and still no delivery
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AVOID, SCAMMER COMPANY. TrustPilot doesn't allow zero stars. Covers don't fit, despite ordering the correct sizes, stupid foam packers keep popping out and I hurt my back turning a 3 seater sofa... See more
Company replied
Straight forward process. Measured my sofa's and although I haven't fitted them yet. The one I've tried appears to fit perfectly. Really pleased and have already recommended to a friend. Good qual... See more
Company replied
I was excited when ordering 2 sofa covers to get new look sofas. However they send the wrong colours I was skeptical to whether they’d change them or even respond. They went above abs beyond to... See more
Company replied
Company details
Written by the company
The Sofa Cover House makes it easy to give a sofa, armchair, chair or sofa bed a new look without replacing it. We sell stretch sofa covers, EasyCover sofa covers with a non-slip underside, water-repellent jacquard covers, sofa cushion covers, sofa throws and chair covers, in a wide range of colours and fabrics, from plain greys and neutrals to velvet, chenille, fleece, faux fur and faux leather. Finding the right size matters more than anything, so our website explains how to measure your sofa, arms included, and a short three-question guide recommends the right cover. You can also email us a photo of your sofa and its measurements before you order: we will tell you which model and size to choose. Our stretch sofa covers come with foam tuck-in sticks, and fitting takes about 2 minutes, without tools. Orders are dispatched within 24 working hours and delivered by tracked delivery in 3 to 8 working days to the United Kingdom, Ireland, Jersey, Guernsey and the Isle of Man. Delivery is free on orders of £49 or more, and orders of £85 or more include 2 free cushion covers. Every order is covered by our 30-day money-back guarantee. Our customer service team replies 7 days a week, within one working day, at contact@thesofacoverhouse.com. We read every review on this page and reply to them: your feedback helps us improve our covers, our advice and our service.
Contact info
United States
- contact@thesofacoverhouse.com
- thesofacoverhouse.com
2.6
Poor
374 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
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Really great fit!
We ordered one of the two seater sofa covers and it’s that good, we ordered another one for our three seater and another spare for our two seater, as well as cushion covers. Great products and the sofas look amazing. Highly recommend!
July 15, 2023
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Ordered 2 sofa covers which…
Ordered 2 sofa covers which unfortunately didn’t fit our sofas. Sofa Cover House were great. Excellent communication throughout. They offered to replace with larger size covers at their expense with no need to return the original order. This they did promptly. Brilliant customer service
July 27, 2023
Unprompted review
Excellent covers
July 12, 2023
Above and beyond customer service
I was excited when ordering 2 sofa covers to get new look sofas. However they send the wrong colours
I was skeptical to whether they’d change them or even respond. They went above abs beyond to help and sent replacements after exchanging a few emails to confirm which replacements
I’ve not had chance to fit the replacements yet
I’d look at each covers reviews to see if customers post photos of the covers and comment if the colours are as shown on the website
July 1, 2023
Reply from The Sofa Cover House
Thank you, Emma, and we're sorry the wrong colours were sent in the first place. We're glad our team could put it right, and your tip about looking at customers' photos before choosing a colour is a good one. The Sofa Cover House team
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Avoid using this company
Avoid using this company, product is awful, looks cheap and nasty, cream colour is dreadful, poor quality in every aspect. Still waiting for a reply to find out how to return for a refund, have waited a week for a reply and sent two emails. DO NOT USE THIS COMPANY!
July 17, 2023
Unprompted review
I highly recommend
I bought waterproof sofa covers, the quality is great exactly as they say on the website, however I chose the wrong colour and i emailed the customer service, they have provided an excellent & quick service.
June 21, 2023
Made old sofa look good
Made old sofa look good
Also easy to get the dog hairs off. Just a bit awkward to tip up sofa to tie underneath.
June 22, 2023
Very hard to get hold of anyone.
Very hard to get hold of anyone.
Emailed and did not get reply until next day if at all.
Not easy return system.
Items dispatched from Solihull but had to be returned to France!
June 28, 2023
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My covers
When you’ve got dogs these covers are great they stay in place sand keep your chairs clean they also look nice I got very good service from the company would recommend to friends and family Chris
June 21, 2023
terrible quality of product
terrible quality of product , ill fitting product.
Bad service.
June 26, 2023
Delivered very quickly
Delivered very quickly. Lovely print and colour.We are both elderly so really struggled to get the ties done up.Will have to wait for someone to help us.
June 11, 2023
A beautiful cover
A fantastic company, a beautiful cover which rescued our sofa. It looks amazing we are very happy. We will be ordering another as a spare
June 9, 2023
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Very happy with excellent customer…
Very happy with excellent customer service at Sofa Cover Warehouse.
May 30, 2023
Their customer service was top nutch
Their customer service was top nutch. I am pleased with the interaction.
May 18, 2023
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The cover is great but you may want to…
The cover is great but you may want to consider who you use for delivery
This is the second order that was delivered to the wrong place and was nearly lost. It was only after fighting with the delivery crew pant that they went Ba k to wherever they delivered it a retrieved it
May 13, 2023
Looks good when the cover is on
Looks good when the cover is on, but once you sit on it all the foam tubes pop out and I have to rearrange it every time.
May 20, 2023
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