Having used before with now issues the delivery time is now terrible. 11 days since order and still no delivery
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AVOID, SCAMMER COMPANY. TrustPilot doesn't allow zero stars. Covers don't fit, despite ordering the correct sizes, stupid foam packers keep popping out and I hurt my back turning a 3 seater sofa... See more
Company replied
Straight forward process. Measured my sofa's and although I haven't fitted them yet. The one I've tried appears to fit perfectly. Really pleased and have already recommended to a friend. Good qual... See more
Company replied
I was excited when ordering 2 sofa covers to get new look sofas. However they send the wrong colours I was skeptical to whether they’d change them or even respond. They went above abs beyond to... See more
Company replied
Company details
Written by the company
The Sofa Cover House makes it easy to give a sofa, armchair, chair or sofa bed a new look without replacing it. We sell stretch sofa covers, EasyCover sofa covers with a non-slip underside, water-repellent jacquard covers, sofa cushion covers, sofa throws and chair covers, in a wide range of colours and fabrics, from plain greys and neutrals to velvet, chenille, fleece, faux fur and faux leather. Finding the right size matters more than anything, so our website explains how to measure your sofa, arms included, and a short three-question guide recommends the right cover. You can also email us a photo of your sofa and its measurements before you order: we will tell you which model and size to choose. Our stretch sofa covers come with foam tuck-in sticks, and fitting takes about 2 minutes, without tools. Orders are dispatched within 24 working hours and delivered by tracked delivery in 3 to 8 working days to the United Kingdom, Ireland, Jersey, Guernsey and the Isle of Man. Delivery is free on orders of £49 or more, and orders of £85 or more include 2 free cushion covers. Every order is covered by our 30-day money-back guarantee. Our customer service team replies 7 days a week, within one working day, at contact@thesofacoverhouse.com. We read every review on this page and reply to them: your feedback helps us improve our covers, our advice and our service.
Contact info
United States
- contact@thesofacoverhouse.com
- thesofacoverhouse.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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DO NOT BUY FROM THIS COMPANY
I really should have read these reviews! DO NOT BUY FROM THIS COMPANY. I measured my sofa really carefully and followed all of the fitting instructions. No joy. I contacted the company on the same day as delivery and have become embroiled in some kind of Kafkaesque nightmare where they keep asking me if I want a different cover but refuse to refund me. I think I'm in closer contact with them than I am with my own mother! They are a truly awful company. Look elsewhere for your covers.
Very happy
Very pleased with customer service people. Explained my problen they didnt ask too many questions and they sorted my problem there and then. Its ashame they done have phone number so you can phone them instead. Big thank you for Kimberly. Size was a bit small but she only asked what size i want so she can send me the other order with no fees. Updated the outcome of my case everyday.
Thank you.
Sussex by the Sea
There was plenty of choice on the website and when the covers arrived they were exactly as described and very easy to fit.
Delivery was quicker than expected.
If I could give 0 stars I really would
If I could give 0 stars I really would. Worse product ever, I wouldn’t even pay £10 for it, let alone what they are charging. They only allow a two week refund time frame which wasn’t even long enough to get it on our sofa as it was so difficult to do. Despite the fact it is awful and does not fit, they will not provide a refund, they also suggested placing wood in our sofa to keep it in place…. Not very child friendly. I should have found some of the reviews on here!!!! DO NOT BUY!!!!!
Product looks fantastic but as I am…
Product looks fantastic but as I am still waiting for it to arrive after nearly a month I cannot say if it really is as good as I am hoping it will be. I would urge the company to change their method of delivery - according to tracking it was dispatched but the courier has not delivered.
Not happy with 3/5 products ordered
Not happy with 3/5 products ordered, plastic zips break too easily. No product has fit my sofa
Great price and quality
Great price and quality
Only down side is order the bigger size than you need!
Product revamp arrived on schedule and good…
Product arrived on schedule and good quality and fitting was easy and looks great
Customer service was really great
Customer service was really great! I got reply in 1 day and the cover have been exchanged very fast.
Really really didissapointed with this company.
Really really dissapointed with this company i explained i was away when sofa cover arrived so only had the chance to try the cover just outside of the 14 day's it did not fit despite me ordering to their measurements so i asked if could have and exchange for the larger size and pay the difference and they refused and were very unhelpful!! Never again would i order from this company.
Terrible company
Terrible company! Ordered from .uk website but you have to return any products that don’t fit to China using a £25 tracked service so absolutely no point returning it. They have ignored all my emails since the initial one requesting to return. Product doesn’t fit despite ordering to their measurements. Should not be allowed to trade. Do not order from them!!!
Rubbish Product, Rubbish Customer Service.
AVOID, SCAMMER COMPANY.
TrustPilot doesn't allow zero stars.
Covers don't fit, despite ordering the correct sizes, stupid foam packers keep popping out and I hurt my back turning a 3 seater sofa upside down to tie the stupid cords underneath.
Looks ugly, creases and loose fabric everywhere.
Awful customer service, offered a 35% refund which I refused as I'm entitled to a full refund. Am currently sending my 6th email requesting refund.
No return address, I guess they're based in China, where people don't have any rights.

Reply from The Sofa Cover House
Cannot get refund
Covers are poor quality and struggling to get a refund out of the company. Should have checked the reviews as company are clearly scammers
Well-made and excellent customer service
The sofa cover itself is well made and we'll be looking to buy another soon. We underestimated the size required and Sofa cover house were excellent at replacing with a larger size.
Better than expected
Ordering was simple and easy.
Delivery faster than expected.
Customer service team brilliant.
Fitted both 2 seater and 3 seater well, fabric was so much nicer than I was expecting it to be so overall a very happy customer.
When trying to return it took 5 emails
When trying to return it took 5 emails
Over 5 days for the customer service to listen and provide a return. I would not purchase from here again
The cover did not fit yet our…
The cover did not fit yet our measurements were correct
I love the cover, just a few little niggles.
I love the cover! It's a really pretty, rich green with little roses embossed in it and super soft. It arrived in good time. It took about 4 attempts to get it on the sofa the right way around - it's not obvious. The back of the sofa isn't fully covered, but as I have it against a wall that's no big deal. The little foam rollers that you slide down the sides of the cushions to keep the cover in place do the job until you sit down, then they pop out, so that's a bit irritating, having to replace them every time.
Covers were a poor fit
Covers were a poor fit . Won't accept them back and only offering a partial refund.
Not recommended .
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