I tend to judge a company by how it deals with adversity and when things don’t go as planned. I ordered Apple Gen 4 AirPods case and, unfortunately, received a Gen 3 case. After identifying the error... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I lost one ear bud on my morning walk. Having not heard of Sound Cafe before I was a bit sceptical, however after reading reviews & checking them out on trustpilot I ordered my spare earbud. It arrive... See more
I have to give this company 5 stars for delivering what I ordered and within 48 hours. I ordered a single iPod that accidentally got run over 🤔. As a parent I’m grateful for someone selling these m... See more
Gonna be honest I was actually worried if I’m gonna get my AirPod. But safe to say got what I ordered genuine product only took 2 days to get delivered I do recommend THESOUNDCAFE.
Company details
Written by the company
The Sound Cafe is the UK’s go-to destination for replacement AirPods and charging cases. Whether you’ve lost a single earbud, damaged your case, or need a cost-effective refurbished option, we make replacing your AirPods simple and affordable. We stock a full range of genuine Apple AirPods, including 2nd, 3rd, and 4th Generation models, plus AirPods Pro (1st and 2nd Gen). Customers can purchase items individually – left AirPod, right AirPod, or charging case – so you only pay for what you need. Our products are available in brand new or professionally refurbished condition, with clear grading so you know exactly what to expect. Every AirPod is tested for sound quality, pairing functionality, and battery performance before dispatch. We offer same-day shipping on weekday orders and free UK delivery as standard, helping you get back to your music faster. At The Sound Cafe, we pride ourselves on transparency, reliability, and excellent customer service. With thousands of happy customers, our reputation is built on delivering quality Apple replacements quickly and hassle-free. Whether you need a single AirPod or a complete set, you can trust us for genuine products, fair pricing, and dependable service.
Contact info
PO Box 955, SK4 9FX, Stockport, United Kingdom
- support@thesoundcafe.co.uk
- thesoundcafe.co.uk
4.6
Excellent
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Delighted
Delighted to be able to replace my lost earbud - what a great service! The connection guide is very helpful. I set it up quickly and easily.
January 31, 2026
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Excellent from start to finish
Excellent from start to finish
Product is also excellent
February 4, 2026
Quick fast delivery sadly the device is…
Quick fast delivery sadly the device is faulty and sound is muffled when I speak
January 27, 2026
Reply from The Sound Cafe
Hi Jeremy,
Thank you for your review, and I’m really sorry to hear you’ve experienced an issue with the sound quality. This is certainly not the experience we expect from our AirPod replacements.
We’ve located your order and will be contacting you directly to get this resolved straight away. You’re fully covered by our 30-day return policy and 90-day warranty, so we’ll arrange a replacement or return for you without any hassle.
Thanks for bringing this to our attention. We’ll make sure this is sorted for you as quickly as possible.
Best wishes,
Freddie
The Sound Cafe
Gonna be honest I was actually worried…
Gonna be honest I was actually worried if I’m gonna get my AirPod. But safe to say got what I ordered genuine product only took 2 days to get delivered I do recommend THESOUNDCAFE.
January 28, 2026
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Initially the AirPod didn’t work but…
Initially the AirPod didn’t work but Freddie said wait and charge for longer. Great support that really worked. Thankyou so much. 😊
January 21, 2026
A perfect experience
A perfect experience. My right AirPod arrived within two days, set up was seamless and it worked. A cost effective solution I’m so glad I found you.
January 24, 2026
Unprompted review
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it came quick
January 6, 2026
I loved the experience
I loved the experience
The service was so quick and affordable
Very professional
January 8, 2026
Super website !
This site is super !
Lost my AirPod 4th, on Sunday .
Went to Apple Store - they said £79 for replacement case and need an appointment.
Went home after some research , stumble across the sound cafe
Was worried it’s not authentic Apple products. Then for the price I thought I take the risk …
Placed order on Monday
Received my case Thursday
Paired perfectly fine
Works fine
Grace C - some small marks but other than that works perfect
I am super happy and told all my colleagues about this site. As soo many colleagues have also lost either one or both earbuds / case in the past .
To summarise : I don’t know if it’s authentic Apple product or just simply very good copy . But I am extremely happy with my purchase as it works perfectly well .
January 15, 2026
Unprompted review
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New single iPod
I have to give this company 5 stars for delivering what I ordered and within 48 hours.
I ordered a single iPod that accidentally got run over 🤔.
As a parent I’m grateful for someone selling these much cheaper than Apple.
January 8, 2026
Product works
Product works, clear instructions, incredibly fast customer support.
September 29, 2025
Brilliant service
Brilliant service, the item arrived on time, brand new with a short instructions for installation.
September 27, 2025
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Excellent fast service
September 26, 2025
My air pod arrived so quickly
My air pod arrived so quickly! Connected really quickly, couldn’t recommend you more. Thanks again 😊
October 3, 2025
Unprompted review
A fantastic company to buy from
A fantastic company to buy from. I bought a 2nd hand replacement AirPod - unfortunately it wasn’t compatible with my charging case so I emailed to explain. I received a very friendly reply almost immediately and within 24 hours I received a new AirPod that works like a dream. All I had to simply do is return the original AirPod with the convenience of a pre-paid postage sticker! It is so refreshing to come across companies such as The Sound Cafe, of whom truly value the customers experience. I’ll never buy from new again now I’ve found these guys! Highly recommend!
September 24, 2025
Unprompted review
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