I tend to judge a company by how it deals with adversity and when things don’t go as planned. I ordered Apple Gen 4 AirPods case and, unfortunately, received a Gen 3 case. After identifying the error... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I lost one ear bud on my morning walk. Having not heard of Sound Cafe before I was a bit sceptical, however after reading reviews & checking them out on trustpilot I ordered my spare earbud. It arrive... See more
I have to give this company 5 stars for delivering what I ordered and within 48 hours. I ordered a single iPod that accidentally got run over 🤔. As a parent I’m grateful for someone selling these m... See more
Gonna be honest I was actually worried if I’m gonna get my AirPod. But safe to say got what I ordered genuine product only took 2 days to get delivered I do recommend THESOUNDCAFE.
Company details
Written by the company
The Sound Cafe is the UK’s go-to destination for replacement AirPods and charging cases. Whether you’ve lost a single earbud, damaged your case, or need a cost-effective refurbished option, we make replacing your AirPods simple and affordable. We stock a full range of genuine Apple AirPods, including 2nd, 3rd, and 4th Generation models, plus AirPods Pro (1st and 2nd Gen). Customers can purchase items individually – left AirPod, right AirPod, or charging case – so you only pay for what you need. Our products are available in brand new or professionally refurbished condition, with clear grading so you know exactly what to expect. Every AirPod is tested for sound quality, pairing functionality, and battery performance before dispatch. We offer same-day shipping on weekday orders and free UK delivery as standard, helping you get back to your music faster. At The Sound Cafe, we pride ourselves on transparency, reliability, and excellent customer service. With thousands of happy customers, our reputation is built on delivering quality Apple replacements quickly and hassle-free. Whether you need a single AirPod or a complete set, you can trust us for genuine products, fair pricing, and dependable service.
Contact info
PO Box 955, SK4 9FX, Stockport, United Kingdom
- support@thesoundcafe.co.uk
- thesoundcafe.co.uk
4.6
Excellent
88 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent Service
Excellent service and very customer focused. My AirPods and charging case were received in new condition and set up was a breeze with patient guidance. I had originally ordered the wrong side but a full no quibble refund was made following my return. Highly recommended.
September 4, 2025
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Ordered a replacement AirPods case
Ordered a replacement AirPods case, but I received the wrong version. Freddie responded to my email quickly and sent out a better condition replacement (ordered grade C, upgraded to grade A), which works perfectly.
Excellent customer service and I wouldn’t hesitate to order from The Sound Cafe again!
September 19, 2025
Unprompted review
Airpod charger case
My airpod case/charger was lost, the new one areived on time and works like a charm!
September 3, 2025
Returned goods experience
I ordered the wrong spare EarPod model and sent it back following their instructions. I received my repayment within 3 days, so very happy with their service!
August 30, 2025
Mistake rectified at no charge.
Mistake rectified at no charge.
I needed to order a single lost airpod. I got the wrong device first time. I then found out from the Sound Cafe how to get to the right model. The swap was effortless, and the right model cost less than my original request. It was handled quickly and efficiently
September 12, 2025
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Clear instructions on what model I…
Clear instructions on what model I needed and where to find the right number, item arrived quickly, did have trouble to connect but a quick email to the team and after a few minutes I was up and running
September 13, 2025
Unprompted review
Ordered 1 AirPod on Saturday morning…
Ordered 1 AirPod on Saturday morning received it Monday morning. Excellent service.
September 6, 2025
I lost my charging case and thought…
I lost my charging case and thought would have to buy new but found this company online.
Truly Excellent service!. Item arrived quickly, well packaged with full RM tracking. I ordered a B grade case and the Item received was in near perfect condition and came with clear instructions/link to video on how to use. Highly recommend.
September 5, 2025
super fast delivery
super fast delivery, came the next day, product was pristine and works perfectly! left my airpods case at an airport and needed a new case!
August 27, 2025
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Works perfectly and easy set up!
A great solution if you lose one AirPod. Excellent info online to ensure you order the right model. Easy set up, I just charged it up then followed the standard pairing procedure and it worked first time. Ended up buying another for my previous pods I also lost one.
August 27, 2025
Good experience
Airpod arrived as described and in good working order. Very pleased with it.
September 1, 2025
Excellent communication and so easy to…
Excellent communication and so easy to deal with - plus a brilliant service to deliver replacement items that are almost impossible to get elsewhere. Thank you SoundCafe!
September 6, 2025
Unprompted review
was easy to pair and came with…
was easy to pair and came with instructions on how to do so
in great condition also
August 28, 2025
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Great purchase, arrived quick, no damage
Came in good timing, top quality.. some would say the quality was sound
August 27, 2025
Reply from The Sound Cafe
We’re sorry to hear you’ve had trouble getting your item to work. All of our replacements are genuine and fully tested before shipping. In many cases, pairing issues can be fixed with some simple troubleshooting steps. We’ve already reached out to you via email but haven’t had a response.
If you’d like to return the item, you’re still very welcome to, just contact us at support@thesoundcafe.co.uk and we’ll be happy to help.
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Freddie and the other staff at The…
Freddie and the other staff at The Sound Cafe are great to deal with. I had some technical issues mostly down to ordering the wrong product and they went above and beyond to resolve the issue.
August 28, 2025
Unprompted review
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