Managed to get two albums, for my son, which couldn't be bought anywhere else. He has told me they are coloured vinyl as well. Very reasonably priced. Delivered in time for Christmas. Only dow... See more
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Review summary
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Very good service
Company replied
The interior package was a little smashed, but mostly arrived intact. At that price, should have been immaculate.
Company replied
Absolutely flawless shopping experience. I placed an order at 11pm, received order confirmation promptly. It was dispatched the next day at 11am, received email with tracking info. It was deliv... See more
Company replied
Company details
Written by the company
The Sound of Vinyl is the home of coloured, limited edition and classic vinyl. Start, build or refine your music collection with exclusive new releases and the ultimate classics. We offer free UK returns. Speedy and friendly service. Shop The Sound of Vinyl today. Never miss an exclusive and join our mailing list! Enjoy 10% off your first order.
Contact info
United Kingdom
- thesoundofvinyl.com
3.7
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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I placed a large ordered of vinyls on…
I placed a large ordered of vinyls on Dec.17. It is now Jan. 2 and I get to receive anything. Expected shipping date showed the 20th of Dec. you see what day it is. Trying to get in contact with someone is a nightmare. You’ll got my money but I don’t have anything. I’m beginning to wonder if this is a scam.
December 17, 2024
Unprompted review
Reply from The Sound of Vinyl
Hi Derrick,
Thank you for leaving us a review.
I sincerely apologise for the recent negative experience. We strive to answer all questions as soon as possible.
We would like to assist you further, will you please reach out to the support link below to answer your concerns.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
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Amazed by quick delivery so close to…
Amazed by quick delivery so close to Christmas also competitive price thankyou
December 22, 2024
Reply from The Sound of Vinyl
Hi there,
Thank you for sharing your positive experience and giving us 5 stars.
We are happy to hear you are satisfied with our music products and our delivery service.
We value our customers and appreciate your feedback.
Kind regards,
Jessica
UMUK Store Support
Couldn’t even tell what company is delivering
Didn’t receive package as it got lost, tracking is incorrect and they even had the wrong company as final delivery (I had contact with this company as well) also they kept postponing the date I would have my package arrive before. Ordered a limit edition and will never see item
December 24, 2024
Unprompted review
Reply from The Sound of Vinyl
Hi Zoey,
Thank you for sharing your feedback, and we sincerely apologize for the frustration you've experienced. We understand how disappointing it must be not to receive your item.
Please know that we take these concerns very seriously. If you haven’t already, please reach out to our customer support team via the link provided below with your order number, and we'll do everything we can to either locate your package or offer a suitable resolution.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674=sound_of_vinyl
Many Thanks,
Amelia
UM UK Store Support
Reply from The Sound of Vinyl
Hi Nick,
Thank you for sharing your feedback with us.
We're sorry to hear that we didn't fully meet your expectations this time. We take customer satisfaction seriously, and your comments will help us improve.
We’re committed to making your next experience with us a much better one and hope to have the chance to serve you again soon.
Many Thanks,
Amelia
UM UK Store Support
Delay and lack of communication
Ordered an album on December 10.
As of yesterday, December 20, my order had not been shipped according to order tracking.
I had no communication from the company regarding my order at all.
I reached out, as I had been anticipating my order being a Christmas Present.
Customer service did respond quickly, but told me that the item was “now out of stock and we will refund your purchase”
No prior email notifications that the item was out of stock to allow me to make alternate arrangements prior to Christmas.
Disappointing to have no updates and I as the customer had to reach out myself only to find I couldn’t get the product.
December 20, 2024
Unprompted review
Reply from The Sound of Vinyl
Hi Emily,
Thank you for sharing your feedback, and we sincerely apologise for the experience you've had. We completely understand your frustration, especially when you were counting on receiving the item by a certain date. This is certainly not the level of service we strive to provide.
We deeply regret that you weren’t informed sooner about the stock issue, and we apologise for the lack of proactive communication. We know how important timely updates are and we will review our processes to ensure this doesn’t happen again in the future.
Many Thanks,
Amelia
UM UK Store Support
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I wish negative stars were allowed. I do not recommend purchasing from this company.
I am giving The Sound of Vinyl this score because it has been over two weeks, (I ordered the item on November 30, 2024) and my purchase has yet to even be shipped. Mind you, I ordered an item from another INTERNATIONAL company based outside the United States, and I have already received that item. This is both the first and LAST time I purchase from this company. I am very disappointed by this experience.
November 30, 2024
Unprompted review
Reply from The Sound of Vinyl
Hey There,
Thank you for leaving us a review. We’re sorry to hear that your order was delayed.
Thank you for taking the time to leave us a review. We are sorry to hear of the delay in dispatching your order. Please accept our sincerest apologies for any inconvenience caused by this.
Please kindly contact our store support via the link below and we would be more than happy to assist you with your concern.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674=sound_of_vinyl
Many thanks,
Amelia
UM UK Store Support
International Review - surprise fees
I ordered from Sound of Vinyl with delivery to the Netherlands, paying for my order, delivery, and VAT at checkout.
A few days later I received an email from DHL that I owed an additional 32 euros (about 25% on top of my order).
Customer service told me they could not know what the fee would be and that I was responsible (which seems hard to believe).
I would strongly advise against ordering internationally from this website as you might receive a fairly substantial cost you were not expecting.
December 9, 2024
Unprompted review
Reply from The Sound of Vinyl
Hi Alex,
Thank you for your feedback, and we’re really sorry to hear about the issues you’ve experienced with customs charges.
We understand how frustrating this can be, and while customs fees are unfortunately beyond our control, we do strive to provide as much information as possible to help our customers manage these additional costs.
We’ll take your comments into consideration as we work on ways to improve our communication around this. Thank you for your understanding, and we hope to serve you better in the future.
Many thanks,
Amelia
UM UK Store Support
Excellent
Excellent, I ordered two vinyls for Christmas on the 5th and got delivered today! Super fast delivery and packaged so well, thank you so much l, will definitely be ordering again
December 8, 2024
Unprompted review
Reply from The Sound of Vinyl
Hi Jade,
Thanks for your warm review. We love to hear this amazing feedback.
We hope you will shop again with us in the near future.
Amelia
UM UK Customer Support
Excellent service
November 21, 2024
Reply from The Sound of Vinyl
Hey Garry,
Thanks so much for leaving us a 5-star review – we love that!
We appreciate your support and hope you will shop with us again soon.
Thanks,
Amelia
UM UK Store Support
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Reply from The Sound of Vinyl
Hey There,
Thanks so much for leaving us a 5-star review – we love that warm feedback!
We hope you choose to shop with us again soon.
Thank so much and have a lovely week ahead.
Amelia
UM UK Customer Support
Reply from The Sound of Vinyl
Hi Roger,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear you had a great experience with us.
Many thanks,
Amelia
UM UK Store Support
Reply from The Sound of Vinyl
Hi There,
Thanks for your review. We love seeing five stars and happy customers.
We hope you choose to shop with us again soon.
Many Thanks,
Amelia
UM UK Customer Support
Customer service
Low score due to poor customer service and lack of help with amending and order
December 2, 2024
Unprompted review
Reply from The Sound of Vinyl
Hi Rose,
Thank you for sharing your feedback, and we’re truly sorry to hear that your experience with our customer support didn’t meet your expectations.
Your comments are very valuable, and we’ll use them to improve our service. Thank you again for taking the time to ensure your concerns were received and we do hope you will consider shopping with us again in the future.
Many thanks,
Amelia
UM UK Store Support
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Reply from The Sound of Vinyl
Hi David,
We truly appreciate your fantastic 5-star review!
It's great to know that you had a positive experience with us. Your kind words inspire our team to keep delivering top-notch service.
Many Thanks,
Amelia
UM UK Store Support
Never again
Placed order and chose next day delivery, but digging deeper on their site after going through the checkout process, I noticed next day is only after they've shipped it, which we all know is nonsense, in reality it's 5-7 business days!! How they've got the nerve to scam customers into paying postage rates that they don't adhere too is disgraceful and I'm sure illegal, I asked them to cancel my order and refund the money but apparently they cant contact the warehouse to do that!! It's companies like this that lose other companies business because of their lies, not good.
Beware people.
November 25, 2024
Unprompted review
Reply from The Sound of Vinyl
Hi Dean,
Thank you for sharing your thoughts with us.
We’re truly sorry to hear that we didn’t meet your expectations on this occasion. Your feedback is important, and we’re committed to making improvements.
We look forward to the opportunity to provide you with a much better experience next time.
Thank you,
Amelia
UM UK Store Support
Scammers
I pre-ordered two albums back in the summer, which were supposed to ship in early September. Then I received a notification that the order was delayed by a week. I did not hear anything for awhile so I reached out to customer service. They told me that my shipping address was invalid and asked me to resubmit my address. I did so, and then waited another 4 weeks and did not get a shipping notification. I reached out again at the beginning of November, and they said that my shipping address was coming up as invalid and asked me to resubmit it again, and check that it is valid through their validator. I did so, my address was valid, and I resubmitted my address to them. Now, 3 weeks later I still have not received a shipping notification so I reached out yet again. I was told AGAIN that my address is not valid. This time I requested an immediate refund. We'll see if I actually get my money back.
November 25, 2024
Unprompted review
Reply from The Sound of Vinyl
Hi Shannon,
Thank you for leaving us a review. We’re sorry to hear of the negative experience you have had.
So we can look into this, please kindly get in touch with us via the link below and provide us with as much information as you can, and we’ll take a look and get back to you as soon as we can.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674=sound_of_vinyl
Thanks,
Amelia
UM UK Store Support
Initially pleased until all the records…
Initially pleased until all the records I bought in a sizable order went on sale the next day. Order hadn't shipped, but was told I couldn't cancel or even receive future credit on the difference of price. Tried supporting because of some cool choices, but won't be buying from them again.
November 7, 2024
Unprompted review
Reply from The Sound of Vinyl
Hey Dylan,
Thank you so much for leaving us a review and we are truly sorry for any inconvenience.
So we can look into this, please get in touch with us at
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674=sound_of_vinyl
Provide us with as much information as you can, and we’ll take a look and get back to you as soon as we can.
Best regards,
Tamia -
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Fake & Untrustworthy Company wit Zero Customer Service
I ordered the Andrea Bocelli signed Duets cd when it came out.
The signature is a printed signature and not a hand signed signature.
I feel conned out of my hard earned money.
I have emailed this company 4 times asking for a refund and on one ever replies back you you.
I also ordered Jelly Roll and this stated that the CDs were signed, but when the CD came, the signature was done with an auto-pen machine and not hand signed by the artist.
This company has ZERO customer service.
What a joke!
November 9, 2024
Unprompted review
Reply from The Sound of Vinyl
Hey Steve,
Thank you so much for leaving us a review and we apologise for any inconvenience this has caused.
So we can look into this, please get in touch with us at:
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674=sound_of_vinyl
and provide us with as much information as you can, and we’ll take a look and get back to you as soon as we can.
Best regards,
Tamia -
order cancelled without any…
My order was cancelled without any reason. It was even a pre-order, so I paid 2 months in advance in July, the shipment was first delayed in September, then merely canceled. Alexis
October 22, 2024
Reply from The Sound of Vinyl
Hey Alexis,
Thank you so much for taking the time to leave us a review. We are so sorry to hear about the issues with your order, apologies for any disappointment caused. We are looking into this issue and will get back to you shortly.
Best regards,
Tamia -
Reply from The Sound of Vinyl
Hey Charles,
Thank you so much for your review. We absolutely love seeing five stars and happy customers.
We can't wait for you to shop with us again soon. 🤗️
Best regards,
Tamia -
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