Managed to get two albums, for my son, which couldn't be bought anywhere else. He has told me they are coloured vinyl as well. Very reasonably priced. Delivered in time for Christmas. Only dow... See more
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Review summary
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Very good service
Company replied
The interior package was a little smashed, but mostly arrived intact. At that price, should have been immaculate.
Company replied
Absolutely flawless shopping experience. I placed an order at 11pm, received order confirmation promptly. It was dispatched the next day at 11am, received email with tracking info. It was deliv... See more
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Company details
Written by the company
The Sound of Vinyl is the home of coloured, limited edition and classic vinyl. Start, build or refine your music collection with exclusive new releases and the ultimate classics. We offer free UK returns. Speedy and friendly service. Shop The Sound of Vinyl today. Never miss an exclusive and join our mailing list! Enjoy 10% off your first order.
Contact info
United Kingdom
- thesoundofvinyl.com
3.7
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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I ordered 3 records for Christmas…
I ordered 3 records for Christmas presents and they stayed to me they forgot to ship them and now they are out of stock. They took forever to respond to any email and now 2 months after I ordered they still haven’t given my a full refund.
January 24, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Elisa,
Thank you for leaving us a review.
We are genuinely sorry to learn about the challenges you have faced.
We understand that receiving your order on time is particularly crucial, especially during the holiday season when anticipation runs high. It is our sincere aim to ensure that every order is processed swiftly and delivered promptly to our valued customers.
To provide you with the assistance you need regarding the status of your refund, I invite you to reach out to us using the link below. Our dedicated team is here to guide you through this process and resolve your concerns as quickly as possible.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind Regards,
Jessica
UMUK Store Support
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Good Sales and Service
I have ordered from them multiple times and they have the best sales on good quality vinyls. They have very helpful customer service and they replaced a full box set free of charge just because I got a duplicate vinyl and was missing one. Shipping sometimes takes a while, but the deals and customer service are worth it. My go to for ordering vinyls online.
January 22, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Quinny,
Thank you for taking the time to share your positive experience with us.
We are truly delighted to hear that you have consistently received exceptional care for all your orders. Our team works diligently to ensure that every customer feels valued and appreciated, and it’s wonderful to know that our efforts are making a difference.
We strive to provide the highest level of customer service, and your feedback motivates us to keep improving.
Thank you for choosing us as your go-to vinyl shop.
Kind regards
Jessica
UMUK Store Support
Took 3 weeks for 1/8th of order
Update - The vinyls are coming but they are coming in waves. Their communication isn't the best and the time it takes for your product to arrive is sporadic and uncertain. I can handle the wait time but if you need something by a certain time, you'll have some concerns.
I'd order again but tailor my delivery expectations.
I bought 8 vinyl records from their website on January 1st. After getting the order confirmation it was crickets for three weeks - no update, no shipping confirmation, no order delayed, nothing.
I decide to email them because so much time has passed and they've already taken my money.
I get an email a few days later that SEVEN out of the EIGHT items are out of stock and that I'll be refunded. I dont mind items being out of order, I get that. What I don't get is that there was ZERO communication for three full weeks and I only get an update after I email them for it. Based on the reviews, I'm not the only one with this kind of experience.
Definitely bad business. Won't order from them again. I'll need to double check the vinyl record that did arrive to make sure that it is in good condition. I'll also need to make sure they refund me correctly.
January 21, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Riley,
Thank you so much for updating your review.
We genuinely appreciate your feedback, and we understand how important effective communication is.
Please know that we are sorry for any inconvenience you may have experienced. Your concerns matter to us, and we are committed to improving our processes to prevent similar situations in the future.
Kind regards,
Jessica
UMUK Store Support
I ordered a vinyl the bringing of Dec…
I ordered a vinyl the bringing of Dec for a Christmas present and it did not turn up in time. I was informed on the 20th January that it would ship on the 31st Jan and found that unacceptable.
No explanation and no offer for a refund on the shipping. Won’t be using them again.
January 20, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for your valuable feedback.
We sincerely apologize for the negative experience you encountered regarding the shipment dates of your order. We understand how important timely delivery is to our customers, and we continually strive to communicate any delays to them as promptly as possible.
To provide you with a clearer understanding of the situation, we would appreciate the opportunity to discuss the specifics of your order and the reasons for the delay. Please reach out to us through the support link below, and our team will be glad to assist you with any questions or concerns you may have.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
They don’t ship your orders
Placed an order Jan 1st that was supposed to ship out Jan 6th. Emailed them Jan 7th and received a reply from “Cristyl” saying “ Thanks for reaching out to us!
Our warehouse is currently fulfilling your order and it will be ready to ship shortly. You should receive your tracking information in the next few business days!
Feel free to contact us if you have any other questions or if you do not receive your tracking information!
Thanks for your patience & support,
Cristyl + The Sound of Vinyl”
I received a preshipment label creation notification on Jan 10th. Today is Jan 16th and nothing has changed. They have not replied to an email sent on the 14th. They send the preshipment tracking so you can’t get a refund. Now I have to dispute the transaction.
January 1, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi there,
Thank you for taking the time to leave us a review.
We genuinely regret hearing about your disappointing experience and recognise the importance of timely communication. Your feelings are important to us, and we want to ensure you receive the support you need regarding your shipment.
Please reach out to our support team using the link below, and let us help you through this. We're here for you.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
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I will never order from SOV again
This company sells vinyls they don't have in stock, is inconsistent with customer service, and takes way longer than they claim to send shipments.
My order was supposed to ship 3 weeks ago, but they canceled 2/4 items (conveniently, it was the two most popular items in my cart that I had bought on 50% sale) and it still hasn't shipped. My communications with their customer service were spotty at best.
January 16, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Mikayla,
Thank you for taking the time to leave us a review.
I truly apologise for the challenges you're experiencing with your order. It's always our goal to provide a seamless and trustworthy experience, and we're disappointed to hear we did not meet your expectations.
Please know that we are here to support you and are committed to making this right. We genuinely want to resolve any issues you’re facing. When you’re ready, I encourage you to reach out to us through the support link below. We appreciate your understanding and look forward to assisting you in any way we can.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
I wouldn’t buy from them
I wouldn’t buy from them, they keep items on their website that are out of stock/they can’t fulfill, just to get people to browse/shop. I ordered 6 vinyls and 3 ended up being back-ordered with no estimate on when it would be back in stock. Out of curiosity I went to see if that was reflected on their site and the items were still showing as available for purchase with a new ship date. This is incredibly disgusting and kind of misleading business practice. I was told my items would ship 4 days after purchase and when they didn’t I sent an email asking for an update. A day later, they finally sent the tracking information and informed me about my back ordered products. However, since receiving the tracking information they still haven’t shipped my order and it has been almost two weeks. All it shows is USPS is awaiting items and when I emailed again to 1. ask about the items and 2. cancel my back ordered part of the order; I have yet to received a reply to either and it’s been about a week on that. I’ve ordered from smaller websites and businesses who were not misleading, quick, and communicated well. It’s crazy to me that a $44 billion dollar music company cannot handle a vinyl website. Don’t bother, spend your money elsewhere !
January 1, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Adelaide,
Thank you for sharing your experience with us, and I sincerely apologise for any difficulties you've experienced with your order. We take great pride in shipping orders promptly and efficiently, and I regret that we fell short in this instance.
I'm also sorry to hear that you haven't received a timely response from us. We truly value our customers and aim to address all inquiries quickly.
To ensure you receive the assistance you need, please use our support link below. Our dedicated agents are ready to help and will provide the order details promptly.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
DO NOT ORDER
DO NOT ORDER. I placed my order with SOV almost three weeks ago. The items were supposed to ship on 1/1/25. However, I have not received them, or even an update on shipping. But, my biggest complaint is that SOV is not responding to my inquiries. I’ve reached out multiple times and have basically been ignored. They have my money, so I’ll likely have to get the credit card charges reversed. I’m surprised that Universal Music Group is jeopardizing their reputation with such TERRIBLE customer service. Buyer beware.
December 29, 2024
Unprompted review
Reply from The Sound of Vinyl
Hi Kenny,
Thank you for leaving us a review.
We sincerely apologize for the negative experience you recently had. It’s never our intention to make you feel overlooked or dismissed, and we truly value your feedback. We always aim to respond to all of our customers in a timely manner.
Please allow us the opportunity to make things right. We encourage you to reach out to us using the support link below. We’re here to help.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
Poor Customer Service
I purchased some records on Dec 27th and still have not received them (writing on Jan 15th). I've emailed multiple times, was advised that 2 of the records were shipping, however, the USPS tracking says that the label was created but has not shipped. I've reached out for an update but still have not received a reply. Not sure if this is normal but so far my experience has been awful. Normally I would have canceled the order by now, but the records were a good deal, if they ship.....
January 15, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Tom,
Thank you for taking the time to leave us a review.
We are truly sorry to learn about your recent negative experience and for any frustration caused by our lack of response. Your concerns are important to us, and we deeply regret that we did not meet your expectations.
We are committed to helping you get the order details you need. To ensure you receive prompt and effective support, please reach out to us through the support link below.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
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If I could give them 0 stars, I would
If I could give them 0 stars, I would. Horrible customer experience, despite having to talk to ~10 different customer service agents via email I didn’t once get the feeling that they actually cared, most likely because these agents can’t actually do anything to help you with your order so it’s pointless.
I ordered 4 albums on their Black Friday promotion. I had to wait another month before they actually shipped. By the time they were out for delivery, somehow a USPS address validation occurred and they had to be returned to sender. I’ve not once had this address issue with any other order I’ve placed, and checked the logs to confirm I input my address correctly and the same way I do for any other order.
They couldn’t do anything about the return to sender, so add on another 8 days to this ordeal. This was supposed to be a Xmas gift ordered a month before the holiday, they didn’t even come close to delivering. To top it all off, they then said that 3 of my albums were now “out of stock”. Even though my original order was returned to sender due to their address error, I’m shit outta luck because they gave them away to someone else I guess.
DO NOT SUPPORT THIS BUSINESS.
January 3, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Chad,
Thank you for leaving us a review.
We sincerely apologise for the challenges you faced while trying to obtain information about your order. It’s important to us that you feel valued and heard, and I regret that your experience did not reflect that. We genuinely care about your concerns and appreciate you bringing them to our attention.
To ensure we address this issue and make things right for you, I encourage you to reach out to our support team using the link provided below.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
I guess they stole my money
I guess they stole my money. I have had no luck on reaching out to them shipping label prepared but not shipped. The other album I have not heard anything about . I read bad reviews for them but wanted to give them the benefit of the doibt
January 14, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Lisa,
Thank you for leaving us a review.
We sincerely apologise for the inconvenience you’ve experienced due to the lack of updates regarding your order. We understand how important timely communication is, and we strive to respond to every inquiry as promptly as possible.
To better assist you, we would love to provide you with specific details about your order and address any questions or concerns you may have. Please reach out to us through the support link provided below, and our team will be more than happy to help you.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
Spent over $2,000 at the end of last…
Spent over $2,000 at the end of last month. one of the three orders I placed says shipped, but the shipping number says label has been created but not yet shipped. Have reached out more than 8 times with limited responses and they never actually answer my question about the status of my order. Reached out using the UMG link they linked in this page as well as many emails to the email listed on the website. Gonna give them another few days before I contact my CC company and ask for a reverse on the charges. Very disappointed.
December 30, 2024
Unprompted review
Reply from The Sound of Vinyl
Hi David,
Thanks for leaving your review for the Sound of Vinyl UK store.
We regret to learn about the difficulties you have experienced with your order. Upon reviewing the details, I can see that you have contacted us regarding this issue.
Our UK team has indicated that your order was placed through our US store and has supplied the appropriate contact information for the US team that can assist you further.
We are very sorry for any inconvenience.
Kind regards,
Jessica
UMUK Store Support
Two weeks, no shipping, no response.
I jumped on the after Christmas sale because it was 50% off, site-wide. Two weeks later nothing has shipped and no response from their customer service. I'm having serious doubts about this purchase. At this point, I can not recommend the company.
January 12, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Adam,
Thank you for leaving a review.
We are truly sorry for the recent issues you faced. We strive to provide the best customer service.
We wish to assist you further and in order to do so, will you please reach out to the support link attached below.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Support Store
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Great gift for vinyl collector
I got this album as a 50th birthday gift for my son, who is a vinyl collector, still has many of my 50 year old albums, and shares my love of the Beatles. I've always had satisfying buying results with The Sound of Vinyl and the album was delivered safely to the US and in the expected excellent condition. Once again, a great experience with this seller.
December 22, 2024
Reply from The Sound of Vinyl
Hi Bill,
Thank you for the 5 five stars.
I am so happy to hear your orders have arrived safely and you have had positive experiences with our store.
We strive to provide the best customer service and value your feedback.
Kind regards,
Jessica
UMUK Store Support
Never again..
Order is way past quoted ship date with no updates. Shipping carrier has been “waiting for package” for a week. Half my order is now also on “back order” after being told by the website that they had many in stock. No help from customer service. Prices were good, but now I see why. Shop local.
December 18, 2024
Unprompted review
Reply from The Sound of Vinyl
Hi Adam,
Thank you for taking the time to leave us a review.
I am sorry to hear about the issues with your order. We aim to respond in a prompt manner.
We sincerely apologise that you have not received a response from us regarding your concerns.
If you will kindly reach out to the support link attached below, we would be happy to assist you with your concern.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Support Store
NEVER SHIPPED.
I have placed the order on January 3rd and still to this day (Jan 11) there has been no updates on shipping or it saying it has been shipped. Please can anyone help me??
January 11, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Antonio,
Thank you for leaving us a review.
I am so sorry to hear you have not received any updates on your order. Our goal is to provide rapid and courteous support.
We are happy to look into this further. Will you kindly reach out via the support link below.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
Rip Off! Items never sent and Terrible customer service
Terrible customer service. I placed 3 orders and only one was shipped and I get no response from their customer service after several attempts. It has been 13 days since it was supposed to be shipped! Now I have to report it as fraud with my credit card because I cant get anyone to respond. Never again!!!!!!
January 8, 2025
Unprompted review
Reply from The Sound of Vinyl
Hi Jim,
Thank you for taking the time to leave us a review.
We genuinely apologise for your recent experience with us. We strive to provide the best customer service and respond in a prompt manner.
I'm so sorry to hear you have not received a response from us. Will you please reach out to the support link below.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Kind regards,
Jessica
UMUK Store Support
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I enjoy finding exclusive vinyl…
I enjoy finding exclusive vinyl releases at Sound of Vinyl. It's a real fan's treat!
December 22, 2024
Reply from The Sound of Vinyl
Hi Tim,
Thank you for leaving us a review.
We are thrilled to hear you find exclusive products and enjoy shopping with us.
We appreciate your positive feedback.
Kind regards,
Jessica
UMUK Store Support
Achtung Baby Vinyl
Good communication, fast and efficient service/delivery, record properly packed so arrived in perfect condition.
December 22, 2024
Reply from The Sound of Vinyl
Hi Alex,
Thank you for the five stars.
We are delighted to hear about your positive experience with us.
We hope you choose to shop with us soon.
Kind regards,
Jessica
UMUK Store Support
Ordered 2 vinyls and got neither
Ordered two vinyls and received neither of them. Have been trying to get a refund for weeks but no response. Terrible service, terrible communication. If I could give 0 stars I would.
December 1, 2024
Unprompted review
Reply from The Sound of Vinyl
Hi Nick,
Thank you for leaving us a review.
I am so sorry to hear of an issue regarding your order. I'm afraid I'm unable to see your contact regarding this, but not to worry, if you will kindly reach out via the provided support link below, we would be more than happy to assist you in resolving this.
https://umusicstoresupport.zendesk.com/hc/en-us/requests/new?tf_360044924674
Thank you once again for taking the time to leave a review. We look forward to assisting you further.
Kind regards,
Jessica
UMUK Store Support
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