Thespadr Reviews 

755
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 519 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the products for their effectiveness, noting visible improvements in skin texture, hydration, and overall appearance. Many appreciate the clean ingredients, pleasant textures, and how easily the products absorb, often highlighting their gentleness on sensitive skin. However, some customers also noted significant issues with subscriptions and order processing. People reported being automatically subscribed or charged for items they did not intend to order, facing difficulties with returns or receiving correct quantities. Additionally, a few reviewers experienced problems with order fulfillment, including delayed shipments or never receiving their products.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with various items... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the effectiveness of various... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers found the ordering process easy... See more

User experience

Customers had positive experiences with user experience, with many expressing satisfaction and happiness with... See more

Subscription

Consumers find subscriptions to be a source of frustration, with many reporting being charged for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love these products! Very helpful for quelling psoriatic arthritis and keeping it a bay. The #4 oil has been particularly helpful. Do not care about the short-term subscription, which keeps everyth... See more

Company replied

Rated 4 out of 5 stars

The Spa Dr. Youthful Eye Cream has a nice super hydrating formula that feels plumping. It works great under makeup. I’m still in the process of using it so I will have to return with an update on its... See more

Company replied

Rated 4 out of 5 stars

I have been using the Hydrate and Renew Enriched Moisturizer lately and I love the clean ingredients in it. It is lightweight and has a very thin texture. It has no stickiness or pilling. It makes my... See more

Company replied

Rated 3 out of 5 stars

Haven’t used the two products I bought long enough to see any changes. It’s been about 6 weeks. I’m using hair serum and facial tightener. I’m a holistic & functional medicine practitioner trying out... See more

Company replied



Contact info

3.6

Average

TrustScore 3.5 out of 5

755 reviews

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Replied to 97% of negative reviews

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3.6

All reviews

(755)

521 reviews in the last 12 months

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Rated 4 out of 5 stars

The Spa Dr Youthful Eye Cream

The Spa Dr. Youthful Eye Cream has a nice super hydrating formula that feels plumping. It works great under makeup. I’m still in the process of using it so I will have to return with an update on its efficacy.

December 31, 2025
Unprompted review
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Reply from Thespadr

Hi Ker-leen, hydration is key for that plumping effect, so it’s great to hear the eye cream is layering well under your makeup. We’re looking forward to hearing your update once you’ve had more time to see the long-term results!

Rated 3 out of 5 stars

I did like the eye serum

I did like the eye serum . It was hydrating but which it was a tad bit more of a cream for dryer skin.

January 4, 2026
Unprompted review
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Reply from Thespadr

Thank you so much for sharing your feedback, Imani! We're so glad to hear the serum felt hydrating, and we completely understand preferring a ticker, more cream like texture for drier skin. Our team would be happy to help with recommendations, please don't hesitate to contact us at team@thespadr.com.

Rated 1 out of 5 stars

Impossible to get refund!

I have tried 7-8 times to get a refund for an unwanted shipment. There are no “live” people to speak with..just AI which has not been helpful. So Buyer beware! Very frustrating and I am still unable to process a refund..their returns portal just leads you to more purchases and no refunds. Do not buy unless you never want a refund!

January 16, 2026
Unprompted review
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Reply from Thespadr

We're really sorry to hear about your experience, Barbara. That's definitely not the experience we want for our customers. We'd love the chance to personally help to make this right, please feel free to reach out to us anytime at team@thespadr.com, and our team will be happy to assist you.

Rated 5 out of 5 stars

The crepe lotion helped with some of my…

The crepe lotion helped with some of my loose postpartum skin! I used for a couple of months and definitely saw a difference. Definitely worth a shot if you are postpartum.

November 1, 2025
Unprompted review
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Reply from Thespadr

Hi Ellie, seeing progress with postpartum skin changes can take time, so it's great to hear the crepe lotion made a difference for you after a few months of use. We appreciate the recommendation to other moms!

Rated 5 out of 5 stars

I love your products

I love your products! The serum helps my skin and I feel young again. Will continue purchasing from the store.

January 1, 2026
Unprompted review
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Reply from Thespadr

Hi Smill, it's great to know the serum is working well for you and helping you feel more confident in your skin. We really appreciate your support and look forward to your next visit!

Rated 3 out of 5 stars

I really wanted to like the face wash…

I really wanted to like the face wash but it left my face feeling greasy and not clean. Sadly won’t be using it again.

December 10, 2025
Unprompted review
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Reply from Thespadr

Thank you for your honest feedback, Tori. We’re sorry to hear the face wash didn’t meet your expectations. Our cleanser uses an oil-based formula to effectively remove makeup and cleanse without stripping effect, and we understand that results can vary by skin type. Your experience truly matters to us, and we’d love the opportunity to help with tips or alternative recommendations. Please feel free to contact us at team@thespadr.com

Rated 5 out of 5 stars

Great customer service

Great customer service and a fast response. Will definitely buy again!

January 14, 2026
Unprompted review
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Reply from Thespadr

Hi Deme, thank you for the feedback! We prioritize being there for our customers, so it is great to hear you had such a fast experience with our team. We look forward to your next order!

Rated 5 out of 5 stars

Becoming friends with my skin again!

At 60, I didn’t expect much change, but my skin feels smoother and more hydrated. Great experience all around, especially the personal attention from customer service

January 14, 2026
Unprompted review
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Reply from Thespadr

Hi Donna, it is never too late to see a transformation, and we love that you are "becoming friends" with your skin again at 60! We are so pleased that the hydration and smoothness are making a difference. Our customer service team will be thrilled to hear that their personal attention stood out to you.

Rated 5 out of 5 stars

I’m 47 and my skin has become more…

I’m 47 and my skin has become more reactive over the years. The Spa Dr. products are the first that actually calmed my redness. Customer care also followed up to make sure I was happy, that meant a lot.

January 14, 2026
Unprompted review
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Reply from Thespadr

Hi Jo, dealing with reactive skin can be such a journey, so it is great to hear our products provided the relief you needed. We also believe that support shouldn't end at the checkout, so I am happy our team could be there for you. Thanks for sharing your experience!

Rated 5 out of 5 stars

Good experience so far

I discovered this brand after seeing one of their ads on social media, and I’m so glad I gave their serum a try. I ended up getting a great deal with their subscription option, which made it an easy decision to start...I think it was 50% discounted or something like that.

One of my favorite things is how convenient it is to receive the serum every month without having to think about reordering. The product itself has been amazing for my skin. This is the first time in a long time that I’ve seen real results from a skincare product without experiencing any irritation or side effects.
Highly recommend for anyone with sensitive skin who still wants results.

January 12, 2026
Unprompted review
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Reply from Thespadr

Hi Andrea, finding a product that actually delivers results for sensitive skin is such a win. We are happy the subscription is taking the guesswork out of your routine and that you're enjoying those savings. Thanks for the recommendation!

Rated 5 out of 5 stars

I’m having a good experience so far…

I’m having a good experience so far with the Youthful Eye Cream. It’s now part of my new daily skin routine. It's lightweight and so easy to use. A pea-sized amount goes a long way for both eyes. I definitely recommend it. You can't go wrong with anything for the eyes, especially as you age ☺️

January 12, 2026
Unprompted review
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Reply from Thespadr

Hi Jessica, we are so happy to hear that the Youthful Eye Serum has earned a permanent spot in your daily routine! It is great that you are finding the lightweight formula so easy to use and effective with just a small amount. Thank you for the wonderful recommendation!

Rated 5 out of 5 stars

First time user

Have only been using the product about 10 days really like how smooth and soft it makes my skin feel really delivers a spa look and feel as promised

December 31, 2025
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Reply from Thespadr

Hi Donna, we are so glad that you are enjoying that spa-like feel right at home! It is wonderful to hear that your skin is already feeling smoother and softer after just 10 days. We look forward to hearing how your results continue to grow!

Rated 5 out of 5 stars

Nice product!

January 6, 2026
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Reply from Thespadr

Hi Deborah, we are so happy you are enjoying the product! Thank you for the kind words and for choosing The Spa Dr.

Rated 4 out of 5 stars

Love it

Love it! Will buy again!

January 9, 2026
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Reply from Thespadr

Hi Judy, we are thrilled to hear that you love it! We look forward to seeing you again when you are ready for your next order. Thank you for the support!

Rated 4 out of 5 stars
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Reply from Thespadr

Hi Linda, it is wonderful to hear that you are feeling more confident about your hair! We are delighted that our products have helped you feel your best. Thank you for sharing your positive experience with us.

Rated 1 out of 5 stars

Was sent items that i didn’t not…

Was sent items that i didn’t not purchase and was charged to my credit card!!

January 9, 2026
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Reply from Thespadr

Thank you for sharing your feedback, Judy. We’re sorry to hear about receiving unexpected items. To help clarify and resolve this, we’ve sent you an email with more details and options to assist you.

Rated 3 out of 5 stars

Too soon to know if the product works for me

Can't write a review for a product I have had for 2 days...no way to judge effectiveness yet. The product did arrive in time.

January 7, 2026
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Reply from Thespadr

Thank you for your feedback, Lori. We’re glad your order arrived on time and we understand it’s still early to see results. We’ve sent you an email with recommended usage and additional support to help you get the most from your product.

Rated 5 out of 5 stars

I have yet to use the products

I have yet to use the products. I like the way they smell and look. Very creamy.

January 9, 2026
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Reply from Thespadr

Hi Susan, it is great to hear that you are already enjoying the scent and the texture of the products! We cannot wait for you to try them out and experience how they feel on your skin.

Rated 1 out of 5 stars

The system was designed to make sure…

The system was designed to make sure that the customer ordered more than they wanted. When I tried to cancel my order not more than five minutes later. I was told it was already processed but that was forty minutes later. Not good business practices.

January 2, 2026
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Reply from Thespadr

We're very sorry to hear about your experience, Christine. We understand how frustrating it can be when an order is processed before you have a chance to cancel. We've sent you an email to clarify the situation and discuss how we can assist you further. Your feedback is important to us, and we appreciate the opportunity to make this right.

Rated 4 out of 5 stars

It was easy to make a purchase

It was easy to make a purchase. However , when I discovered that I had accidentally purchased two of the same items I was told they can’t stop any shipments. So be very careful when placing your order.

December 26, 2025
Thespadr logo

Reply from Thespadr

Hi Karen, we are glad the ordering process was easy, but we are sorry for the frustration with the accidental duplicate. Because we aim for fast delivery, orders often move to shipping right away. We appreciate the reminder to double check orders and thank you for your feedback!

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