Thespadr Reviews 

749
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 520 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the products and their quality, highlighting their effectiveness, clean ingredients, and pleasant scents. Many find items like moisturizers and eye creams lightweight, hydrating, and beneficial for improving skin texture, reporting visible improvements such as reduced redness and firmness. However, some people mentioned significant dissatisfaction with subscription practices, reporting automatic subscriptions, unwanted charges, and difficulties with cancellations or returns. Customers also experienced order issues like incomplete shipments or delays, found the ordering process confusing, and a few noted products causing skin irritation or dryness.

What people talk about most

Product

Consumers find product to be positive, with many expressing satisfaction with various items like hair serums,... See more

Quality

People report positive experiences with product quality, with many reviewers praising the effectiveness of... See more

Order

Users describe ambiguous interactions with order, with many reporting issues such as being charged for... See more

User experience

Clients share positive opinions on user experience, with many expressing satisfaction and happiness with the... See more

Subscription

Customers consistently note negative experiences with subscription services, with many reporting being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love these products! Very helpful for quelling psoriatic arthritis and keeping it a bay. The #4 oil has been particularly helpful. Do not care about the short-term subscription, which keeps everyth... See more

Company replied

Rated 4 out of 5 stars

I have been using the Hydrate and Renew Enriched Moisturizer lately and I love the clean ingredients in it. It is lightweight and has a very thin texture. It has no stickiness or pilling. It makes my... See more

Company replied

Rated 4 out of 5 stars

The Spa Dr. Youthful Eye Cream has a nice super hydrating formula that feels plumping. It works great under makeup. I’m still in the process of using it so I will have to return with an update on its... See more

Company replied

Rated 3 out of 5 stars

Haven’t used the two products I bought long enough to see any changes. It’s been about 6 weeks. I’m using hair serum and facial tightener. I’m a holistic & functional medicine practitioner trying out... See more

Company replied



Contact info

3.6

Average

TrustScore 3.5 out of 5

749 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

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3.6

All reviews

(749)

515 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Eye Cream

I have been using the eye cream for about two to three weeks and I really love the consistency, as for how it has been working for me, I have yet to see a big change as I need to use it for longer. I recommend it if you are looking for an eye cream that is soft in smell and clean ingredients. - Jessica (Liammlove)

February 7, 2026
Unprompted review
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Reply from Thespadr

Hi Jessica, we appreciate the honest feedback. Skincare often takes a few weeks to show its full effect, so we're glad you're enjoying the consistency and the clean ingredients in the meantime. We look forward to hearing how it works for you with continued use!

Rated 5 out of 5 stars

Love it, ingredients that just work

I’ve had a really great experience with this brand. They make quality products that really work. I was skeptical verse once I started looking at the ingredients I was convinced. I’m now used their under eye cream for the last three weeks and you can really see a difference I’m super impressed and they were checking out. I will definitely be re-order.

January 15, 2026
Unprompted review
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Reply from Thespadr

Hi Janci, it is great to hear that looking into the ingredients helped ease your skepticism. Three weeks is a good window to start seeing those results, and we’re glad the eye cream is living up to your expectations. We look forward to your next order!

Rated 5 out of 5 stars

Skin is glowing!!

Great customer service and amazing products!

February 5, 2026
Unprompted review
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Reply from Thespadr

Hi Lily, it is great to hear you are having such a positive experience with both our products and our team. We're glad to see your skin is glowing!

Rated 5 out of 5 stars

I got the eye cream it was very light…

I got the eye cream it was very light weight and not oily. My eyes have been looking more refreshed.

January 26, 2026
Unprompted review
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Reply from Thespadr

Hi Jaidyn, it’s good to know the formula feels lightweight on your skin. We're glad to hear your eyes are looking more refreshed. Thanks for the feedback!

Rated 5 out of 5 stars

Youthful Eye Cream

The youthful eye cream has been a wonderful addition to my skin care routine! I use it morning and night and love the results I am seeing!!

February 3, 2026
Unprompted review
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Reply from Thespadr

Hi Amy, it’s great to hear that using the eye cream twice a day is fitting into your routine so well. We're glad you are happy with the results you've seen so far!

Rated 5 out of 5 stars

Clear and Refresh

I tried the Clear and Refresh. The lightweight formula made me want to keep come back for more.

January 22, 2026
Unprompted review
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Reply from Thespadr

Hi Raeanon, it's great to hear that you're enjoying the lightweight feel of the Clear and Refresh. We're glad the formula is working well enough to keep you coming back to it!

Rated 5 out of 5 stars

New cleanser I have been enjoying

I am currently using clear and refresh facial cleanser. I like to use it as my second cleanser because it doesn’t remove my makeup fully. It is gentle on my skin and doesn’t clog my pores. My skin does feel softer after cleansing. It is definitely a cleanser I will continue to use.

February 1, 2026
Unprompted review
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Reply from Thespadr

Hi M.B., it’s helpful to know how this fits into your double-cleansing routine. We're glad to hear it's gentle enough for your skin and is helping it feel softer without clogging your pores.

Rated 5 out of 5 stars

Moisture is in the building!!

Moisture is in the building!!! Loving the clean and natural skincare line!

November 27, 2025
Unprompted review
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Reply from Thespadr

Hi Nisha, we love the energy! It’s great to hear you’re enjoying the results of a clean and natural routine. Thanks for the support.

Rated 5 out of 5 stars

I love The Spa Dr.

I love The Spa Dr.; the products have melted beautifully into my skin, and I have received many compliments in person on my rejuvenated skin. With the help of the smoothing cream, my dry skin has never looked so glowy and clear. Well moisturized and nourishing! If you are doubting this brand.. PLEASE don't. It's what your skin has been craving all along!

January 30, 2026
Unprompted review
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Reply from Thespadr

Hi Lezlie, it’s great to hear that the cream is helping you achieve that glow and that you’re seeing such a difference in your skin's hydration. We're glad you're happy with the results!

Rated 5 out of 5 stars

I absolutely love their moisturizer!

I absolutely love their moisturizer!! My skin feels so good and stays moisturized all day. My makeup is even going on smoother! This is the best moisturizer I have ever used!

January 27, 2026
Unprompted review
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Reply from Thespadr

Hi Kiara, it’s great to hear that your skin is staying hydrated throughout the day. It’s a nice bonus when a moisturizer helps makeup apply more smoothly, too. We appreciate you sharing your experience!

Rated 4 out of 5 stars

I have been using the Hydrate and Renew…

I have been using the Hydrate and Renew Enriched Moisturizer lately and I love the clean ingredients in it. It is lightweight and has a very thin texture. It has no stickiness or pilling. It makes my face feel so soft and silky, makes my skin feel smoother.

January 27, 2026
Unprompted review
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Reply from Thespadr

Hi JodyLeigh, it's good to hear the moisturizer is working well for you. Finding a product that doesn't pill and layers smoothly can be a challenge, so we're glad this one leaves your skin feeling softer. Thanks for the feedback!

Rated 5 out of 5 stars

Ultimate hydration 💦

HYDRATE & RENEW Enriched Moisturizer is the holy grail for moisturizers. I love the scent of it when applying it to my face. Smells very pleasant and not overwhelming which is a good thing. It is very lightweight which is a plus and isn’t sticky or greasy feeling. Left my face feeling smooth and hydrated all day.

January 12, 2026
Unprompted review
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Reply from Thespadr

Hi Christina, it is great to hear that the moisturizer is keeping your skin hydrated all day without any greasiness. We are glad you're enjoying the scent and the lightweight feel. Thanks for sharing your experience!

Rated 1 out of 5 stars

Fraudulent company

Fraudulent company. Scam artists with terrible products Do NOT purchase any crap from this company

January 19, 2026
Unprompted review
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Reply from Thespadr

We’re truly sorry to hear this, Kelly, and we appreciate you sharing your feedback. This isn’t the experience we aim to provide, and we’d love the opportunity to make things right. Please reach out to us directly at team@thespadr.com and our team will be happy to assist you.

Rated 2 out of 5 stars

Don’t see any difference

Don’t see any difference

December 22, 2025
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Reply from Thespadr

We truly appreciate your feedback, Melissa. While we’re sorry the results didn’t meet your expectations, we’ve already provided additional support and tips via email to help you enjoy the best possible outcome from your product.

Rated 4 out of 5 stars

The Spa Dr Youthful Eye Cream

The Spa Dr. Youthful Eye Cream has a nice super hydrating formula that feels plumping. It works great under makeup. I’m still in the process of using it so I will have to return with an update on its efficacy.

December 31, 2025
Unprompted review
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Reply from Thespadr

Hi Ker-leen, hydration is key for that plumping effect, so it’s great to hear the eye cream is layering well under your makeup. We’re looking forward to hearing your update once you’ve had more time to see the long-term results!

Rated 3 out of 5 stars

I did like the eye serum

I did like the eye serum . It was hydrating but which it was a tad bit more of a cream for dryer skin.

January 4, 2026
Unprompted review
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Reply from Thespadr

Thank you so much for sharing your feedback, Imani! We're so glad to hear the serum felt hydrating, and we completely understand preferring a ticker, more cream like texture for drier skin. Our team would be happy to help with recommendations, please don't hesitate to contact us at team@thespadr.com.

Rated 1 out of 5 stars

Impossible to get refund!

I have tried 7-8 times to get a refund for an unwanted shipment. There are no “live” people to speak with..just AI which has not been helpful. So Buyer beware! Very frustrating and I am still unable to process a refund..their returns portal just leads you to more purchases and no refunds. Do not buy unless you never want a refund!

January 16, 2026
Unprompted review
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Reply from Thespadr

We're really sorry to hear about your experience, Barbara. That's definitely not the experience we want for our customers. We'd love the chance to personally help to make this right, please feel free to reach out to us anytime at team@thespadr.com, and our team will be happy to assist you.

Rated 5 out of 5 stars

The crepe lotion helped with some of my…

The crepe lotion helped with some of my loose postpartum skin! I used for a couple of months and definitely saw a difference. Definitely worth a shot if you are postpartum.

November 1, 2025
Unprompted review
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Reply from Thespadr

Hi Ellie, seeing progress with postpartum skin changes can take time, so it's great to hear the crepe lotion made a difference for you after a few months of use. We appreciate the recommendation to other moms!

Rated 5 out of 5 stars

I love your products

I love your products! The serum helps my skin and I feel young again. Will continue purchasing from the store.

January 1, 2026
Unprompted review
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Reply from Thespadr

Hi Smill, it's great to know the serum is working well for you and helping you feel more confident in your skin. We really appreciate your support and look forward to your next visit!

Rated 3 out of 5 stars

I really wanted to like the face wash…

I really wanted to like the face wash but it left my face feeling greasy and not clean. Sadly won’t be using it again.

December 10, 2025
Unprompted review
Thespadr logo

Reply from Thespadr

Thank you for your honest feedback, Tori. We’re sorry to hear the face wash didn’t meet your expectations. Our cleanser uses an oil-based formula to effectively remove makeup and cleanse without stripping effect, and we understand that results can vary by skin type. Your experience truly matters to us, and we’d love the opportunity to help with tips or alternative recommendations. Please feel free to contact us at team@thespadr.com

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