Thespadr Reviews 

749
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 520 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the products and their quality, highlighting their effectiveness, clean ingredients, and pleasant scents. Many find items like moisturizers and eye creams lightweight, hydrating, and beneficial for improving skin texture, reporting visible improvements such as reduced redness and firmness. However, some people mentioned significant dissatisfaction with subscription practices, reporting automatic subscriptions, unwanted charges, and difficulties with cancellations or returns. Customers also experienced order issues like incomplete shipments or delays, found the ordering process confusing, and a few noted products causing skin irritation or dryness.

What people talk about most

Product

Consumers find product to be positive, with many expressing satisfaction with various items like hair serums,... See more

Quality

People report positive experiences with product quality, with many reviewers praising the effectiveness of... See more

Order

Users describe ambiguous interactions with order, with many reporting issues such as being charged for... See more

User experience

Clients share positive opinions on user experience, with many expressing satisfaction and happiness with the... See more

Subscription

Customers consistently note negative experiences with subscription services, with many reporting being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Love these products! Very helpful for quelling psoriatic arthritis and keeping it a bay. The #4 oil has been particularly helpful. Do not care about the short-term subscription, which keeps everyth... See more

Company replied

Rated 4 out of 5 stars

I have been using the Hydrate and Renew Enriched Moisturizer lately and I love the clean ingredients in it. It is lightweight and has a very thin texture. It has no stickiness or pilling. It makes my... See more

Company replied

Rated 4 out of 5 stars

The Spa Dr. Youthful Eye Cream has a nice super hydrating formula that feels plumping. It works great under makeup. I’m still in the process of using it so I will have to return with an update on its... See more

Company replied

Rated 3 out of 5 stars

Haven’t used the two products I bought long enough to see any changes. It’s been about 6 weeks. I’m using hair serum and facial tightener. I’m a holistic & functional medicine practitioner trying out... See more

Company replied



Contact info

3.6

Average

TrustScore 3.5 out of 5

749 reviews

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Asks customers to review

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Replied to 98% of negative reviews

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3.6

All reviews

(749)

515 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Crepe body firming creme

I've been using the firming lotion for about 2 weeks so I cane say how well it works just yet but smell is pleasant. The lotion is quite thick and hydrating.

March 11, 2026
Unprompted review
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Reply from Thespadr

Hi Tiffany! It’s great to hear that you're enjoying the texture and scent so far. We appreciate you giving the formula time to work its magic and look forward to hearing your thoughts after a few more weeks!

Rated 5 out of 5 stars

I received the crepe body firming crème…

I received the crepe body firming crème as I need extra assistance in that area esp on my legs and arms. With summer coming I love using this to address dryness, creepiness and overall loss of firmness. It makes me feel more confident. I love the ingredients such as aloe leaf and Hyaluronic Acid. It works.

March 1, 2026
Unprompted review
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Reply from Thespadr

Hi Tiffany! It is so great to hear that the crepe body firming crème is helping you feel more confident as summer approaches. We are glad those ingredients like aloe and hyaluronic acid are doing their job to keep your skin hydrated and firm!

Rated 5 out of 5 stars

Informative and great shipping

Informative and great shipping. Product is easy to apply and very lightweight

February 2, 2026
Unprompted review
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Reply from Thespadr

Hi Darla! We’re so glad you had a smooth experience with the shipping and found the info helpful. It’s great to hear the product feels nice and lightweight on your skin, too!

Rated 5 out of 5 stars

Great mask

I love the smell of this hair conditioner mask, my hair was noticeably softer after my first use. I look forward to using this mask weekly!

February 20, 2026
Unprompted review
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Reply from Thespadr

Hi Jillian! We are so glad to hear your hair was noticeably softer after just one use! It is awesome that the scent was a hit, too. There is nothing like a weekly hair mask ritual to keep things feeling healthy and fresh.

Rated 1 out of 5 stars

Hard to deal with

First off, they sent me an expensive subscription order when I never signed up for a subscription. Then, trying to return it has been a nightmare. The order arrived on the 22nd and they want it back by the 23rd. I filled out the return (for which they keep $10) and then they never sent a return label. There is no phone so no way to communicate with them. Buy another product. They suck!!!

March 22, 2026
Unprompted review
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Reply from Thespadr

Thank you for sharing your experience, Marsha. We’re very sorry for the inconvenience this caused. Your subscription has been successfully canceled, and a return label has been sent to your email for your convenience. We truly appreciate your patience and are here to ensure everything is fully taken care of.

Rated 5 out of 5 stars

Brighter looking skin

Brighter looking skin. The company offered a follow up with a skin specialist

March 20, 2026
Unprompted review
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Reply from Thespadr

Hi Mar! We are so glad to hear you're already seeing that brighter, radiant look! It’s awesome that you’re taking advantage of the follow-up with our skin specialist, too. They are such a great resource for making sure your routine is perfectly dialed in.

Rated 5 out of 5 stars

I’ve been using the neck firming cream…

I’ve been using the neck firming cream for a month. It’s been a great product, smells great, and is very moisturizing!

March 20, 2026
Unprompted review
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Reply from Thespadr

Hi Shaynie! We are so happy to hear that the neck firming cream has become a hit in your routine over the last month! It is awesome that you’re loving the scent and that deep moisturizing feel. There’s nothing like a product that smells as good as it works.

Rated 4 out of 5 stars

I like the serum very much

March 2, 2026
Unprompted review
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Reply from Thespadr

Hi Daliah! We are so happy to hear that you're enjoying the serum! It is always a win when a product becomes a favorite in your routine. We really appreciate you sharing the love!

Rated 5 out of 5 stars

I absolutely love these products

I recently started using the Dr. Leo 3X Acid Clay Mask, and I’m honestly already impressed. From the first use, my skin felt noticeably smoother and looked more refreshed. It has a nice balance—deep cleansing without leaving my skin feeling overly dry or tight, which is something I usually struggle with when it comes to clay masks.

I’ve also noticed that it helps with unclogging my pores and giving my skin a more even, radiant look. The formula feels effective but still gentle enough to use regularly, which is a big plus for me.

So far, I’m absolutely loving it and can’t wait to see even more results with continued use. Definitely a great addition to my skincare routine!

March 19, 2026
Unprompted review
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Reply from Thespadr

Hi Tacheline! We are so happy to hear that your skin is feeling refreshed and radiant! It’s awesome that you've found a routine that gives you that perfect balance of a deep clean without the dryness. We can't wait for you to see even more great results with continued use!

Rated 4 out of 5 stars

I was happy with the neck and chest…

I was happy with the neck and chest firming cream. I really liked that it was fragrance free. I also liked it rubbed in easy without leaving an over greasy residue.

March 2, 2026
Unprompted review
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Reply from Thespadr

Hi Tara! We are so glad to hear you're happy with the neck and chest firming cream! It’s awesome that you enjoyed the fragrance-free formula and that it absorbed so easily without any greasy feel. There is nothing better than a product that feels as good as it works!

Rated 5 out of 5 stars

Just started applying the serum and eye…

Just started applying the serum and eye cream. I can’t vouch for appearance as it’s still too soon but I can definitively tell you it goes on very well as my skin drinks it up and no adverse reactions just leaving my skin fresh. I’m looking forward to seeing the effects of it in about 1 month’s time and going forward.

March 18, 2026
Unprompted review
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Reply from Thespadr

Hi! It is so great to hear that your skin is "drinking up" the serum and eye cream. We are thrilled that the initial application is leaving you feeling fresh and comfortable with no reactions. We can’t wait to hear how you’re feeling about the results in a month. Patience is key, and we’re excited to go on this journey with you!

Rated 5 out of 5 stars

Love the products!

Love the products even more than I thought I would. The items came quickly. Thank you!

March 18, 2026
Unprompted review
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Reply from Thespadr

Hi Patti! We are so happy to hear that you love the products even more than you expected! It is always a treat when a delivery arrives quickly, and we are thrilled to have exceeded your expectations. Thank you so much for the kind words!

Rated 5 out of 5 stars

Hydrated and glowing

I was very pleased with the eye cream and serum, which effectively hydrated and rejuvenated my skin, leaving it glowing.

March 19, 2026
Unprompted review
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Reply from Thespadr

Hi Sylver! We are so thrilled to hear that you’re loving the results! There is nothing quite like that hydrated, rejuvenated glow, and we’re so happy our eye cream and serum could help you achieve it.

Rated 5 out of 5 stars

Left my hair feeling nice

Left my hair feeling nice. Smells nice also

March 19, 2026
Unprompted review
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Reply from Thespadr

Hi Vicki! We are so glad to hear that you're loving the way your hair feels! There is nothing quite like that freshly washed, soft result, and we're thrilled that the scent is a hit for you, too.

Rated 5 out of 5 stars

Great customer service and fast…

Great customer service and fast shipping. The product is high quality and does exactly what it says it does.

March 18, 2026
Unprompted review
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Reply from Thespadr

Hi Mea! We are so happy to hear that you had such a smooth experience with our customer service and shipping! It is the best feeling to know the product is living up to its promises and delivering that high-quality result you were looking for.

Rated 4 out of 5 stars

I was sent this product to try and I absolutely love it!

I was sent this product to try and after a few months of using it consistently, I can honestly say I love it. I've never had a cleanser that was so moisturizing and hydrating, my skin feels so supple. A lot of times when I switch to a new product I have breakouts and this never caused any breakouts.

March 17, 2026
Unprompted review
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Reply from Thespadr

Hi Makenzie! We are so thrilled that you gave this a consistent try and fell in love with it. It is the best feeling when a cleanser leaves your skin feeling supple rather than stripped, and we're especially happy to hear it kept your skin clear throughout the transition!

Rated 5 out of 5 stars

I love The spa Dr

I love The spa Dr ! It has my skin feeling softer and tighter ! Bags under my eyes ? Yeah going away day by day ! Best serum I ever used and I am a natural girlie ! 10/10 recommend!

March 16, 2026
Unprompted review
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Reply from Thespadr

Hi Karen! We are so excited to hear that your skin is feeling softer and tighter! It is amazing that the serum is helping those under-eye bags disappear day by day. We love that a "natural girlie" like you is giving us a 10/10 recommendation!

Rated 1 out of 5 stars

Horrible

This was, quite possibly, the worst experience I've ever had with a company website.

I tried the products, meh, and then realized it exacerbated my eczema. It took me 11 times to cancel the subscription and not once did I speak to a "live" person.

March 12, 2026
Unprompted review
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Reply from Thespadr

Hi Deborah, we’re truly sorry to hear about your experience, and we sincerely appreciate you taking the time to share your feedback with us. This is not the experience we want for our customers, and we’d genuinely value the opportunity to make things right. Please feel free to reach out to us anytime at team@thespadr.com, and we’ll do everything we can to assist and support you.

Rated 5 out of 5 stars

Best product

Best product! Leave your hair shiny and healthy. I will totally buy more products from this brand.

March 15, 2026
Unprompted review
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Reply from Thespadr

Hi Giannina! We are so happy to hear that your hair is looking shiny and healthy! There is nothing better than finding a product that really delivers, and we are thrilled to have you as a fan. We can't wait for you to try more from the brand!

Rated 4 out of 5 stars

I have to say after trying the serum…

I have to say after trying the serum and moisturizer which is my favorite now BTW I noticed my skin super moisturized and had a beautiful glow I will definitely continue using these products!

March 1, 2026
Unprompted review
Thespadr logo

Reply from Thespadr

Hi Vanessa! We are so happy to hear that the moisturizer has become your new favorite! There is nothing better than that "super moisturized" feeling and a beautiful glow to go with it. We are thrilled that you'll be sticking with us!

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