Your communication was wonderful, even though I sadly had to return the skirt and jacket. Unfortunately the extra small was way too big.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service. Sourced an obsolete hard to find item from last of their stock. Promptly responded to my online order. Excellent communication. Sourced and shipped out items to Canada in a p... See more
Company replied
Great, easy service. I couldn't figure out how to apply a discount, used their contact page on website and received a lightning quick response and discount was applied. Re purchase, I did a lot of sho... See more
Company replied
As always great range of outdoor and shooting inspired clothing and accessories. Easy and hassle free ordering and packaged nicely with a very speedy delivery time. I have ordered several times f... See more
Company replied
Company details
Written by the company
Established in 1952, The Sporting Lodge is renowned for supplying specialist fishing, shooting and hunting clothing, footwear and accessories to customers all over the world. We also stock a wide selection of outdoor and country clothing, perfect for those who simply love to be in the great outdoors. The Sporting Lodge is an official stockist of brands including Fjallraven, Patagonia, Beretta, Brady, Barbour, Le Chameau, James Purdey, Filson, Dubarry, Musto, Redwing, Poler, Hunter and many more.
Contact info
United Kingdom
- info@thesportinglodge.co.uk
- thesportinglodge.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Gary Woolfe (Melbourne Australia)
I cannot recommend Sporting Lodge high enough given my circumstances!
I was after a couple of Fjallraven Jackets but unable to source the colours/variants I wanted in Australia (I live in Melbourne, Australia). I had tried Fjallraven AU, the Distributor in AU and multiple online sites with no success. I contacted Fjallraven directly and they gave me Sporting Lodge as a potential contact.
I emailed them and they responded with a day.
From that point on, I had the most fantastic support from their customer service contact Amy. The whole process of ordering the jackets in from Fjallraven to sending via DHL to me in Australia, Amy kept me in the loop with multiple emails explaining the situation.
She was excellent and can only offer my sincerest thanks. This is the first review I have ever written - I was so grateful to be able to receive these jackets after trying multiple sources. Many thanks Amy!!

Reply from The Sporting Lodge
First time buying from this store
First time buying from this store. I ordered a jacket for my husband as a present unfortunately it was too big so I ordered a smaller size and sent the other one back (my choice to do it that way instead of exchanging it) both times I received it within a couple of days and got my refund pretty quickly too. Good quality item. I will be using this store more often.

Reply from The Sporting Lodge
Good Purchase
Had bought 2 times and i was satisfied. Good customer service as well.

Reply from The Sporting Lodge
bucket hat
hi I ordered a hat, arrived quickly, unfortunately too large for my tiny head so I sent it back and received a refund no problem, cheers
Delivery was very quick and easy to…
Delivery was very quick and easy to order on line and goods exactly as photo and description
Excellent Customer Service
Purchased an item from The Sporting Lodge but returned it as it didn't fit. The returns process went very smoothly and in particular the communication from The Sporting Lodge was prompt and excellent, which was very much appreciated.
Great service, quality products
Unfortunately, had an issue with the delivery/courier and I was missing an item when it reached me. Great service from the guys at Hikerdelic and I had the replacement within a couple of days without any hassle, quality of the items are brilliant.
The quality of jackets and shirts are…
The quality of jackets and shirts are very good. The package delivered on time.
Happy
Found the item I was looking for at a good sale price better than anywhere else. The delivery was timely. All went smoothly & I'd recommend The Sporting Lodge thanks.
Avoid - Unreasonable Returns Policy for Faulty Items
Avoid! Not happy at all. Received an item with a mark on. Was told the outcome is only to send it back and if it's a manufacturing fault then it will be replaced/refunded, if not then the item will be sent back to me!
It clearly looks like a mark created in handling or packaging. Outcome was to keep item and given a measley £5 partial refund for dry cleaning which doesn't get you a dry clean anywhere! Not happy at all.
Good website, fast delivery
Came across the site following google search for a specific t shirt and had shopped in store at sister store previously. Competitive price; very Fast delivery, great service. Very happy.
Hello
Hello - Not too bad of a hotel for the price - But I have too complain about the breakfast area - Customers can make there own toast with the two toasters they have available both 4 slice toasters - although these toasters look around 10 years old and are in rely bad condition- please get them changed and stop been tight !!
Fast delivery great price
Fast delivery great price! Definitely will be buying from them again
Good price and prompt delivery
Good price in the sale. Arrived really quickly. Would purchase again from this retailer.
super quick postage & delivery
Incredibly speedy delivery to New…
Incredibly speedy delivery to New Zealand. Never any trouble to deal with. Excellent all-round to deal with
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.






