Got a good deal on a pair of trainers from The Sprts Edit, but delivery was slow as Evri lost them which was frustrating. Sofia from customer services was very responsive and arranged a replacement or... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve used this company a few times now and they’ve been great. Fast shipping. Yesterday I had an issue where I noticed the shipping address had gone through incorrectly on my order. It was evening an... See more
Company replied
Sports Edit (sofia) customer services were amazing… Ordered trainers delivered by courier who left them in the blue recycle bin (do not get me started). I was out of the uk when they were deli... See more
Company replied
I've had a great experience with the TSE overall. Recently had to contact customer services about a faulty item and they sorted out the issue for me very quickly. Thank you Sofia! 🙂 Would recomm... See more
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Company details
Written by the company
At The Sports Edit, we want to inspire your movement. As part of the Marks & Spencer family, we bring you a trusted, curated selection of the world’s most exciting activewear brands. From global names like Nike, Adidas and On, to emerging brands like Sweaty Betty and Varley, we’ve got you covered for any activity. Shop with confidence, knowing you’re backed by M&S’s legacy of trust, style and value. *Enjoy FREE shipping on UK orders over £70, FREE UK returns/exchanges, and 10% off your first order.*
Contact info
London, United Kingdom
- support@thesportsedit.com
- thesportsedit.com
4.0
Great
932 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 48 hours
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Poor customer service
Ordered some trainers from here. Sent via Evri. They’ve not moved in almost a week. The Sports Edit replied to my first email staying because I sent it to a parcel shop it takes 2 weeks which is absolutely not true. They now haven’t replied to any email since and my parcel still hasn’t moved. Really poor customer service.
April 30, 2026
Unprompted review
Reply from The Sports Edit
Dear Amanda, we’re very sorry for the frustration caused by the delivery issues you experienced. We can see that everything has since been resolved promptly, and we appreciate your patience while this was investigated.
If you encounter any further issues at all, please don’t hesitate to let us know.
We are always here to help,
The Sports Edit Team
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CUSTOMER SERVICE UNRESPONSIVE!
CUSTOMER SERVICE UNRESPONSIVE!
This was their reply: Dear ClucDesigns, thank you for taking the time to leave a review. We’re sorry for any confusion or frustration caused. In this case, we just require a quick confirmation from yourself so your return can go ahead. This is to protect yourself, our other loyal customers, and our business.
Once we have your confirmation, we’ll be happy to assist further. Please do get back to our customer care team so we can move things forward for you asap.
We are always here to help,
The Sports Edit Team
-My response
I got in touch with Jasmin via email as per your suggestion. Took pictures and complied with your request, followed up with another 2 emails and still no response. So much for your customer service, if ever they exist. This is so frustrating, customers beware. Prepare to be ignored if you decide to return shoes because they hurt your feet. I think they deliberately try to ignore me and drag this until my return period is no longer valid. Better order direct to the brand sites instead of using them. They try to make things complicated just to discourage you from getting your money back.
April 28, 2026
Unprompted review
Reply from The Sports Edit
Hi ClucDesigns, thank you for sharing your feedback. We’re sorry that this has felt frustrating and would like to clarify the situation for transparency.
We are in active communication with you, and your return is currently being managed and progressed. There are no issues with the return being actioned at this time.
We appreciate your patience while this is finalised and want to reassure you that we have no intention of delaying or preventing a valid return. Our goal is always to resolve matters fairly and as promptly as possible.
Thank you for your continued patience while we complete the process.
We are always here to help,
The Sports Edit Team
Sports Edit (sofia) customer services…
Sports Edit (sofia) customer services were amazing…
Ordered trainers delivered by courier who left them in the blue recycle bin (do not get me started). I was out of the uk when they were delivered and the following day the blue bins were emptied (you can’t make it up)…. So contacted sports edit and they sent a replacement within a couple of days.
Fabulous service would recommend for sure.
April 24, 2026
Unprompted review
Reply from The Sports Edit
Hi Jayney, thank you for your 5 star review! We’re really glad we could help resolve the situation and appreciate you taking the time to share your experience with Sofia. Your feedback means a lot to us, and we hope you enjoy your order.
We are always here to help,
The Sports Edit Team
Issue on the website meant I couldn’t…
Issue on the website meant I couldn’t order, contacted support to make them aware and it was fixed almost immediately so I got my order placed. Great customer service.
April 27, 2026
Unprompted review
Reply from The Sports Edit
Hi Mat, thank you for your very kind feedback! We’re really pleased to hear that our team were able to resolve the issue quickly and help you place your order. We appreciate you taking the time to share your experience and are always here if you need any further assistance.
Kindest regards,
The Sports Edit Team
Great help from Sofia
Great help from Sofia - The Sports Edit Customer Care Advisor. And orders was all right, at time as should be . All experience was good. Thank you!
April 24, 2026
Unprompted review
Reply from The Sports Edit
Hi Art, thank you so much for your 5‑star review! ⭐️ We are so happy to hear that Sofia was able to help and that your order arrived as expected. It’s great to know you had a smooth and positive experience with us.
Always here to help,
The Sports Edit Team
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Sofia was extremely helpfull sorting…
Sofia was extremely helpfull sorting out an issue for me
Thanks again
April 22, 2026
Unprompted review
Reply from The Sports Edit
Hi Alva, thank you for your kind review. We’re delighted to hear that Sofia was able to help resolve the issue for you, and we’ll be sure to pass on your thanks. We really appreciate you taking the time to share your feedback!
We are always here to help,
The Sports Edit Team
Company could be a scam!!!! Avoid the service is awful!!
Ordered from this company, which seemed a little dodgy at the time. Following my order had an email from them saying my order was fraudulent and if I did not respond they would cancel my order. I responded and explained that I was abroad and wanted them sent to my partner's address like shown on my order page. Had no response back today had a cancellation email. I now have to wait for my £300 to be returned. Save your money and shop elsewhere people, certainly not owned by marks and Spencers with this level of service.
****Update**** the company has now reported this post as declamatory. Make you own opinion!!!
April 23, 2026
Unprompted review
Reply from The Sports Edit
Thank you for your feedback, we’re really sorry to hear this. I'm afraid following our verification process, your order was in breach of our Terms & Conditions, so it was cancelled, and a full refund has already been issued.
We appreciate this may have been frustrating, but these checks are in place to help protect both our customers and our business.
We are always here to help,
The Sports Edit Team
Customer Service is terrible
Customer Service is terrible, they don't respond, and when they do, it is not helpful. Have ordered before with them, and package was stolen by courier before I received it - but no help from The Sports Edit.
April 14, 2026
Unprompted review
Reply from The Sports Edit
Dear Tom, we’re really sorry to hear this and thank you for sharing your experience. This doesn’t sound like the service we aim to provide, as our team are always here to help with any order issues of this nature.
If you’re able to share your order number or a few more details, we’d be happy to look into this straight away and make sure everything is being handled correctly.
We are always here to help,
The Sports Edit Team
EXCELLENT customer service
I bought some lovely Puma sneakers from The Sport Edit, and they came super quick as described. The right trainer developed a fault in the suede and I thought it would be a nightmare to get it sorted- I emailed and within 24h I’d had such a positive, helpful response and received a refund. I was so happy and amazed to be honest- I would 10% buy from them again and would massively recommend them. The customer service agent (Sofia) was so helpful, reactive and supportive- and I also really appreciated her being an actual human who corresponded and helped. Thanks!
April 20, 2026
Unprompted review
Reply from The Sports Edit
Hi Lucy, thank you so much for your kind words and for sharing your experience. We’re really glad your trainers arrived quickly and that we could get the issue sorted without any hassle. It’s lovely to hear that you felt supported throughout, as that’s exactly the experience we aim to give. Your recommendation truly means a lot to us, and we’d be very happy to welcome you back in future. Thanks again for taking the time to leave such a thoughtful review.
We are always here to help,
The Sports Edit Team
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Excellent customer service
I had an issue with an item that I ordered so I emailed Customer Care. I quickly had a reply from Sofia who was friendly and resolved the problem efficiently. Fantastic service as always! I will continue to shop at The Sports Edit! Thank you Sofia!
April 21, 2026
Unprompted review
Reply from The Sports Edit
Hi K D, thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that Sofia was able to help you so quickly and get everything sorted smoothly. We’ll be sure to pass on your kind words to her :).
We are always here to help,
The Sports Edit Team
Sofia gave great customer service
Sofia gave great customer service! Highly recommend using this company
April 21, 2026
Unprompted review
Reply from The Sports Edit
Hi Pritesh, thank you so much for your kind 5 star review. We’re really happy to hear you had a great experience and that Sofia was able to help. Your recommendation means a lot to us, and we hope to welcome you back again soon!
Always here to help,
The Sports Edit Team
Frustrating experience, poor quality control
It has unfortunately been a frustrating experience with The Sports Edit.
Instead of the Beyond Yoga sweatshirt I ordered, I received a New Look top with a Beyond Yoga tag attached to it - clearly a fraudulent return, but I am shocked that this was not picked up by their warehouse team. I raised this with customer service who said they would check whether their warehouse had the original item and would send it along. I had to follow-up after a few days and they then confirmed the item is no longer in stock. I was promptly refunded.
For the same order, I then sent back 2 items for a refund, but the refund was only processed for 1 item. Again frustrating and I have since raised with customer service.
Clearly issues with warehousing /inventory. Customer service were helpful enough.
March 30, 2026
Unprompted review
Reply from The Sports Edit
Dear Evelyn, we’re very sorry to hear about your experience and thank you for taking the time to share this feedback. We sincerely apologise for the issues you encountered with your order, and totally understand how frustrating this must have been. While we’re pleased to hear our customer care team were helpful and that a refund was issued, this is not the level of service we aim to provide.
If you’re happy to do so, please could you share your order number with us? We would really like to check this over to ensure everything has been fully resolved for you and to review what went wrong.
Thank you again for bringing this to our attention, we are always here to help.
The Sports Edit Team
Excellent customer service
Bought trainers in their sale and when I received them they were marked. I emailed explaining the problem and received prompt helpful responses. The issue was resolved within 24hours. Will be recommending SportsEdit to friends and family.
April 10, 2026
Unprompted review
Reply from The Sports Edit
Hi Jennifer, thank you for your kind review and for sharing your experience with us! We’re really pleased we could resolve the issue quickly for you and appreciate you taking the time to let us know :).
Always here to help,
The Sports Edit Team
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Great prices and quality and Customer service if you need it 👌
Had to return some lovely On Running trainers as the fit wasn’t quite right
Handled by Sofia at their customer service centre
Absolutely awesome service from start to finish
Definitely will buy from them again as a result
Thanks Sofia!
April 14, 2026
Unprompted review
Reply from The Sports Edit
Hey Andy, thank you so much for taking the time to leave such a kind 5 star review. We’re really pleased to hear that your return was handled smoothly and that you received great service from Sofia. Your feedback means a lot to us and we look forward to welcoming you back in the future.
We are always here to help,
The Sports Edit Team
Excellent service
Excellent service
Really pleased with the customer service. Sofia was very helpful and handled everything quickly and professionally. Everything was resolved smoothly, and I would happily order from them again.
April 15, 2026
Unprompted review
Reply from The Sports Edit
Hi Hoda, thank you so much for your kind review! We’re delighted to hear about your positive experience, and that everything was handled quickly and smoothly. We will be sure to pass your feedback on to Sofia :).
Always here to help,
The Sports Edit Team
Amazing and prompt customer service :)
Sadly I had an issue with my order and emailed customer service on a Sunday evening. I had a reply by Monday at midday and the item in question had already been refunded! The customer service here is brilliant, I’ve gone back and fourth with other shops before but this was so smooth and quick. Thanks :) Will definitely shop here again. (The issue in question was no fault of sports edit!)
April 13, 2026
Unprompted review
Reply from The Sports Edit
Hi Florence, thank you so much for your lovely review! We really appreciate you taking the time to share such kind feedback and are so pleased you had a positive experience with our customer care team. It means a lot to us, and we look forward to welcoming you back again soon 😊.
Always here to help,
The Sports Edit Team
ORDERED ON SHOES AND SALOMON HAVE…
ORDERED ON SHOES AND SALOMON HAVE TURNED UP!!
April 11, 2026
Unprompted review
Reply from The Sports Edit
Dear Lynette, we’re really sorry to hear this! Please do get in touch with our customer care team via the Help Centre on our website, we will get this all resolved as soon as possible. We are always here to help.
Kindest regards,
The Sports Edit Team
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accidentally ordered the wrong size
accidentally ordered the wrong size, but I was really impressed with how quickly the issue was sorted. I sent an email and got a very fast response, and the whole process was handled smoothly and professionally.
Customer service was excellent – they were helpful, understanding, and made everything really easy to fix without any hassle.
April 10, 2026
Unprompted review
Reply from The Sports Edit
Hi Kate, thank you for your very kind 5‑star review! We’re glad to hear your issue was sorted quickly and that our team made the process easy and hassle‑free. We really appreciate your kind words and support :).
Always here to help,
The Sports Edit Team
Would NEVER purchase from this company…
Would NEVER purchase from this company again.
My order was returned by the courier because the sender requested it, yet I was never informed by Sports Edit. I only found out by checking the tracking myself.
I reached out multiple times for an explanation and received no clear response. Then, over a week later, they simply cancelled my order with no proper communication or resolution.
Really poor customer service and a complete lack of transparency — incredibly frustrating experience.
April 7, 2026
Unprompted review
Reply from The Sports Edit
Dear Charn, we’re very sorry to hear this. This does not sound like our usual level of care at all - our team is always there to help regarding unexpected delivery/shipping concerns and issues.
Unfortunately, your shipment on this occasion failed with the courier, which was completely outside of our control. As a result, your order was processed as a return and refund in line with our standard procedure, and email communication was sent to explain this.
We’re sorry again for the disappointment caused, and really appreciate your feedback here.
We are always here to help,
The Sports Edit Team
Waqar was very helpful changed delivery…
Waqar was very helpful changed delivery address once I realised I’d sent to an old one, all arrived on time.
March 26, 2026
Unprompted review
Reply from The Sports Edit
Hi Annette, thank you for your 5‑star review! We’re so glad to hear everything arrived on time and that the delivery update was sorted smoothly. We really appreciate you taking the time to share your positive experience 😊.
We are always here to help,
The Sports Edit Team
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