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See what reviewers are saying
I used the company last year & got a refund. I opened a claim this year, sent the information requested & the email address is not working. No one answers the phone. I want a refund of my £75 fee A... See more
Did exactly what they said they would, and in a reasonable timeframe. Got my money within a month or two, which isn't bad considering it's HMRC we're talking about. Of course TRC took their fee, but i... See more
Company replied
These guys will leave no stone unturned to make sure you get back any overpaid taxes, Very easy online form to complete and you'll be suprised that you could be claiming a rebate just for washing your... See more
Company replied
Company details
Written by the company
The Tax Refund Company has been helping ordinary taxpayers check their tax codes for errors and claim tax refunds since 1994. With over 3.2 million taxpayers having applied for a tax code review and with a reputation for leaving no stone unturned in our search for overpaid tax, we’ve grown to become the UK’s leading professional tax refund specialists. Our No. 1 position is recognised by employers, Trade Unions and Professional Bodies and debt management companies the length and breadth of Britain, with more than 600 recommending our service to their employees and members over the last 27 years. We’ll make sure we get back every £ HMRC owes you, which is not something you can be certain of when contacting HMRC yourself! Even if you manage to get through to HMRC, unless you already understand PAYE tax rules, you can’t be certain you’ve been given the correct answers. It’s the same if you manage to get a refund – you will never know it’s the correct amount unless you have someone on your side who knows exactly what they’re doing and with your interests at heart. We provide tax refunds on a No Refund - No Fee basis.
Contact info
United States
- thetaxrefundcompany.co.uk
2.3
Poor
267 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Very professional polite and helpful…
Very professional polite and helpful service throughout
July 16, 2025
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service Alan, and thanks for taking the time to leave us a review, we really do appreciate both. Kind regards
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Reply from The Tax Refund Company
Thanks for using our service Linsey and thanks also for taking the time to leave us a review, we really do appreciate it. You are a 5 star customer! Kind regards
Don't use/don't trust
£155 REBATE GOT £7.90 OF IT SO I DONT KNOW HOW THERE GETTING THESE 5STAR RATTING
June 2, 2025
Unprompted review
Reply from The Tax Refund Company
Hi Wayne,
Thanks for getting in touch. We have no record of anyone with the name Wayne Lings ever applying for our services and the figures you have mentioned above do not reflect our fee structure at all.
Could it be that you used a different company perhaps? There are a few out there with similar names to ours.
Do you have your reference number so that we can look into this please? (it will be on any of the emails we will have sent you if you applied to us).
Many thanks.
Harassment
The Tax Refund company, not only ripping people off, they have added harassment to their list of services.
They do not respond to requests to remove people from their database and desist from emailing despite being told several times.
The Tax Refund company in breach of GDPR by keeping information on individuals reason and without consent.
Update: 20.5.25. Why does it take a public call out for action to be taken?
May 15, 2025
Unprompted review
Reply from The Tax Refund Company
Please accept our sincere apologies for the mix up Kym, this situation has now been corrected. Kind regards
Edit reply 21.5.25 - The situation was corrected when you got in touch with us via email to point out the error, not as a result of your review.
Again, our sincere apologies for the mix up.
We take matters like this very seriously, so identified where the error occurred and how you ended up getting a further email (after asking for your details to be me removed) when you contacted us to let us know that it had happened.
Thankfully, you letting us know has not only lead to us correcting the issue for you personally, but has also helped us identify a rare loophole in one of our processes. To put things into perspective, we have helped literally thousands of clients over the past 30 years and we have not had this particular set of circumstances occur before now.
Regardless of it not having caused us an issue previously (otherwise we would have addressed it already) it has allowed us to close the loophole and remove the potential for the same thing to happen for other clients in the future.
Thanks once again for letting us know.
Kind regards
Refunded £43.12 by HMRC and these…
Refunded £43.12 by HMRC and these people took the lot, waste of time!
March 31, 2025
Unprompted review
Reply from The Tax Refund Company
Hi Steve,
Thanks for getting in touch, sorry to hear that you thought the process was a waste of time.
As you know, we offer a no-win-no-fee service which does exactly what it says on the tin - if you're not due a refund then we don't get paid for the professional review of your tax circumstances.
This means that clients are guaranteed that we will work hard to ensure that we re-claim every penny that they're are owed by HMRC as well as ensuring that their tax codes get corrected moving forward. So, not only do they get any overpaid tax refunded, but will also pay less tax in future.
Part of our fee structure includes a minimum fee of just £35 + VAT (again, only due where we obtain a refund for the client) which is what has happened in your situation.
When a client applies for our service, we review their circumstances and although we have a good idea of what they may be due, we can never be 100% certain until HMRC have fully dealt with any claim that we have submitted. However, all clients receive the same professional review and service regardless. Where a refund is above £100 we simply take a percentage, but where a refund is under £100, we charge our minimum fee (as above).
Were you to employ an accountant with the same level of expertise that we offer, it would cost between £125 - £250 per hour, which would be payable whether a refund was due or not.
So, although we appreciate it's not the result you may have been hoping for (as it wasn't for us either) a one off fee of £35 + VAT for the service you have received and for the ongoing tax savings you will now be making is actually excellent value...and hopefully not a waste of time.
Thanks for using our services, we really do appreciate it.
Kind regards.
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You needto get your documentd then…
You needto get your documentd then walts through it
February 28, 2025
Unprompted review
Reply from The Tax Refund Company
That's great advice, we always recommend having a wage slip at hand at the very least. Thanks for using our service and taking the time to leave us a review, we really do appreciate it. Kind regards
Love this free, easy service.
Love that this is a free service. It’s easy to submit the necessary information, and super handy that it’s all online. The to-do list is great, along with the to-do list reminders. I also like that they’ll message well you after they’ve checked your tax code, to ask if you’d like them to repeat the check. Especially useful around the times when HMRC send out new tax code notices.
February 22, 2025
Unprompted review
Reply from The Tax Refund Company
Hi Jacqui,
thanks for taking the time to leave us a review.
Other than getting a refund, customers tell us that this is the best thing about our no-win-no-fee service - you get a full review of your circumstances and, if everything is in order, you get the reassurance that you're paying the correct amount of tax, have not had to deal with HMRC to find out, and it hasn't cost you a penny!
Thanks for using our services, we really do appreciate it.
Kind regards.
Found it easy to use and not problem to…
Found it easy to use and not problem to navigate through
February 20, 2025
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service John and thanks for the feedback, we really do appreciate it. Kind regards
A few questions it said "a few" not "a few " AT ALL
A few questions
February 20, 2025
Unprompted review
Reply from The Tax Refund Company
Hi Martin, well I suppose that depends on a combination of a few things -
1 - Your definition of "a few".
We try to keep our application process simple and straightforward, using as few questions as possible. Essentially we look at the information that HMRC require and try to turn that into the simplest, fewest and most straightforward set of questions we can, to make it easy for our clients to complete the application process.
If you look at most of the reviews on this site, they generally reflect that.
2 - How complicated your individual circumstances are.
An example of this might be if you have had multiple jobs within the 4 year period that we will review for you, or perhaps you potentially qualify for a number of different areas where you could be over-paying tax. In those instances, there would be more questions to answer, but as above - we make them as easy to answer as possible.
The added bonus in circumstances like that is that those types of clients are usually entitled to a larger refund, so it's definitely worth working through them to find out.
3 - Whether you've ever tried dealing with HMRC directly yourself.
Those that try, and then come to us instead, appreciate that we really are only asking a few questions.
Thanks for the feedback, hope that clarifies things and thanks for using our service too. We really do appreciate it.
Kind regards
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Forms are easy to complete
Forms are easy to complete, worth doing as a few years ago I did get a good refund.
A very efficient service.
February 19, 2025
Unprompted review
Reply from The Tax Refund Company
That's great to hear Thomas, so glad we could be of service to you. Thanks for taking the time to leave us a review. Kind regards
Straight forward questions to answer
February 18, 2025
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service Devi, and also for taking the time to leave us a review, we really do appreciate it. Kind regards
Reply from The Tax Refund Company
Thanks Alexander, we really do appreciate it. Kind regards
Very happy!
Very happy! Easy process with a relatively straightforward online form application. Helpful company with regular communication.
February 13, 2025
Unprompted review
Reply from The Tax Refund Company
Thank you so much for using our service and taking the time to leave us such a positive review Jane, we really do appreciate it. Kind regards
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Easy to follow
I found that the form was very easy to follow and complete on line.
January 29, 2025
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service and taking the time to leave us a review Michael, we really do appreciate it. Kind regards
Delayed claim but now completed.
I started to make a claim months ago but never finished it, due to encouragement from the Tax Refund Company I have now completed the claim and hope for a positive result.
January 27, 2025
Unprompted review
Reply from The Tax Refund Company
Thanks for finishing your application Andrew, our team will be in touch with updates as things progress. Kind regards
Everything was straight forward even…
Everything was straight forward even for a 63 year old!
January 25, 2025
Unprompted review
Reply from The Tax Refund Company
Thanks for the feedback Adele and thanks for using our service, we really do appreciate it.
63 is definitely not that old haha!
Kind regards
I tried to go back a page to add…
I tried to go back a page to add information about a pension but unable to do so.
January 17, 2025
Unprompted review
Reply from The Tax Refund Company
Hi Jennifer, thanks for getting in touch.
Sorry to hear you had trouble adding your details, were you able to get in touch with us by other means, either email or phone?
If not, the main email address for sending extra info is mel@thetaxrefundcompany.co.uk and our phone number is 0161 968 7345.
Failing that, once one of our team has reviewed your application they will be emailing you directly with any next steps, so you could always just reply to that.
Kind regards.
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Amazing!
Easy to use,no too much information, it's easy to understand and navigate.
January 17, 2025
Unprompted review
Reply from The Tax Refund Company
Thanks for the feedback Nancy and thanks for using our service, we really do appreciate it. Kind regards
Very quick and helpful
January 17, 2025
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service and taking the time to leave us a review, we really do appreciate it. Kind regards
Easy to complete.
December 29, 2024
Unprompted review
Reply from The Tax Refund Company
Thanks for using our service and for taking the time to leave us a review, we really do appreciate it. Kind regards
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