The TCM Group Reviews 322

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and supportive approach, highlighting the exceptional quality of the trainers and facilitators. People frequently mention the courses are well-structured, balancing theory with practical application, and providing valuable skills that can be immediately applied. The overall service and user experience are often described as excellent, with many appreciating the engaging and interactive learning environment. However, some customers noted that the pre-course information could be confusing and not always relevant, suggesting that improving initial communication would enhance the overall learner experience. A few other people also felt that more case studies and role-playing scenarios would be beneficial, and that those new to certain topics might benefit from pre-course reading due to the fast-paced nature of some programs.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the trainers and staff for their... See more

User experience

Consumers generally express high satisfaction with the user experience, highlighting well-structured... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the training, describing it as... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of the... See more

Based on these reviews

Rated 5 out of 5 stars

I took the 5-day mediation course with Marie Coombes. The course was very well-structured, striking the perfect balance between theory and practice. Marie was a brilliant instructor, who explained and... See more

Company replied

Rated 5 out of 5 stars

I recently completed a Mediation course run by TCM. The course was run very well, with there being lots of course handout and a very well written workbook. The Lecturers on the course were extremely... See more

Company replied

Rated 5 out of 5 stars

Andi and the group were so supportive of eachother. The course is structured in a very clear way. The mix of theory for your understanding, and practical role playing to put this into practice w... See more

Company replied

Rated 5 out of 5 stars

The content of the course was very well put together. The facilitation was excellent. The course does really need you to commit to it as it is fast paced and covers a range of theories and practical w... See more

Company replied


Company details

  1. Business Management Consultant
  2. Coaching Center
  3. Education Center
  4. Human Resource Consulting
  5. Mediation Service
  6. Training Centre

About The TCM Group

Written by the company

TCM putting people first

TCM is a leading global provider of mediation, investigations, coaching, conflict management, HR, culture change, turnaround and leadership consultancy and training services.

These companies are part of the TCM Group:

The TCM group Engage Leadership The Mediation Company Resolution Framework People & Culture Engage Coaching Transformational Culture The Investigation Company The People & Culture Association

Contact info

Join us at TCM Academy

At the TCM Academy we provide world-class training.

4.9

Excellent

TrustScore 5 out of 5

322 reviews

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Rated 5 out of 5 stars

Wonderful course

Informative, fun and engaging course

September 19, 2025
Unprompted review
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Reply from The TCM Group

Hi Natalie, thank you for your kind review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Mediation Feedback - GTR

Simple and easy to contact, good information and easy to use. friendly and helpful people and a great outcome.

September 3, 2025
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Reply from The TCM Group

Hi Julia, thank you for your kind review! We are so pleased to hear that you had a positive experience and a great outcome. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Great training and trainer

Great training and trainer who used her expertise and experience to make the training so interesting. Would highly recommend this course and am considering another course with TCM.

September 30, 2025
Unprompted review
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Reply from The TCM Group

Hi there, thank you for your kind review! We are so pleased to hear that you enjoyed the training and that you are considering another course with us. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Excellent course with an excellent trainer

Great learning experience with opportunitiy to be actively involved with the learning

September 30, 2025
Unprompted review
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Reply from The TCM Group

Hi Colin, thank you for your kind review! We are so pleased to hear that you enjoyed the training. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Fantastic training….couldn't recommend…

Fantastic training….couldn't recommend more highly.

September 19, 2025
Unprompted review
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Reply from The TCM Group

Hi Helen, thank you for your kind review! We are so pleased to hear that you enjoyed the training and would recommend it. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Camp Rezayat

Excellent course training thank you so much my pleasure

September 7, 2025
Unprompted review
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Reply from The TCM Group

Hi Wael, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Excellent course- great trainer

Excellent training but too short- should have been two days - Fabulous trainer Marie - very good at keeping it focused, clear and taught us all new, important skills to move forward in resolution/mediation.There was also great people on the course sharing experiences as part of the training which also helped. I would really like to pursue this further in the future.

August 13, 2025
Unprompted review
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Reply from The TCM Group

Hi Trudi, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Practical, professional skills to undertake HR investigations in a thorough and restorative manner.

Practical, professional skills to undertake HR investigations in a thorough and restorative manner.

Clear and concise skills, tips and guides to undertaking a HR investigation from the start.

Additionally useful to form preventative practice in both HR and other disciplines. Highly recommended.

July 11, 2025
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Reply from The TCM Group

Hi Terri, thank you for your kind review! We are so pleased to hear that you would highly recommend our course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Great and useful training for…

Great and useful training for development

July 9, 2025
Unprompted review
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Reply from The TCM Group

Hi Richard, thank you for your kind review! We are so pleased to hear that you found the training useful. Kind regards, The TCM Group.

Rated 5 out of 5 stars

I just completed the five day Mediation…

I just completed the five day Mediation course and it was everything I wanted and more. The chance for honest discussions. sharing of experiences and practical elements were all excellent. The trainer was also very experienced and knowledgeable. Would highly recommend.

June 23, 2025
Unprompted review
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Reply from The TCM Group

Hi Angie, thank you for your kind review! We are so pleased to hear that the course was everything you wanted and more. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Great insightful mediation training

A great training with lots of insights on mediation. Andi was great in explaining the process, well structured, and the training was very interactive. Along with the learning and exchange of experiences we also had fun.

June 27, 2025
Unprompted review
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Reply from The TCM Group

Hi Jenny, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Thank you TCM!

I’ve enjoyed the training and the friendly atmosphere created by the trainer. The learning was an added value that I truly enjoyed and appreciate

June 27, 2025
Unprompted review
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Reply from The TCM Group

Hi Sawsan, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Great mediation course

Great course, really comprehensive and a brilliant model for workplace mediation !

June 27, 2025
Unprompted review
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Reply from The TCM Group

Hi Sally, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Professional approach

Professional approach. Great trainers. Really enjoyed it!

June 26, 2025
Unprompted review
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Reply from The TCM Group

Hi Justyna, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Fantastic experience on 2 day mediation course

Great training session led by Polly who was fantastic. I feel much more confident holding mediation sessions now

June 18, 2025
Unprompted review
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Reply from The TCM Group

Hi Alisha, thank you for your kind review! We are so pleased to hear that you feel more confident to conduct a mediation following your training with Polly. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Marie was a great facilitator!

Marie was a great facilitator!! thank you! I found the sessions really well run and the content was delivered in an interesting and fun way.
The group discussions were facilitated well, and I appreciated Marie sharing her personal experiences of mediation.

April 24, 2025
Unprompted review
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Reply from The TCM Group

Hi Annie, thank you for your kind review! We are so pleased to hear that you enjoyed the session run by Marie. Kind regards, The TCM Group.

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