The TCM Group Reviews 322

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and supportive approach, highlighting the exceptional quality of the trainers and facilitators. People frequently mention the courses are well-structured, balancing theory with practical application, and providing valuable skills that can be immediately applied. The overall service and user experience are often described as excellent, with many appreciating the engaging and interactive learning environment. However, some customers noted that the pre-course information could be confusing and not always relevant, suggesting that improving initial communication would enhance the overall learner experience. A few other people also felt that more case studies and role-playing scenarios would be beneficial, and that those new to certain topics might benefit from pre-course reading due to the fast-paced nature of some programs.

What people talk about most

Staff

Clients share positive opinions on staff. Customers consistently praise the trainers and staff for their... See more

User experience

Consumers generally express high satisfaction with the user experience, highlighting well-structured... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the training, describing it as... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality of the... See more

Based on these reviews

Rated 5 out of 5 stars

I took the 5-day mediation course with Marie Coombes. The course was very well-structured, striking the perfect balance between theory and practice. Marie was a brilliant instructor, who explained and... See more

Company replied

Rated 5 out of 5 stars

I recently completed a Mediation course run by TCM. The course was run very well, with there being lots of course handout and a very well written workbook. The Lecturers on the course were extremely... See more

Company replied

Rated 5 out of 5 stars

Andi and the group were so supportive of eachother. The course is structured in a very clear way. The mix of theory for your understanding, and practical role playing to put this into practice w... See more

Company replied

Rated 5 out of 5 stars

The content of the course was very well put together. The facilitation was excellent. The course does really need you to commit to it as it is fast paced and covers a range of theories and practical w... See more

Company replied


Company details

  1. Business Management Consultant
  2. Coaching Center
  3. Education Center
  4. Human Resource Consulting
  5. Mediation Service
  6. Training Centre

About The TCM Group

Written by the company

TCM putting people first

TCM is a leading global provider of mediation, investigations, coaching, conflict management, HR, culture change, turnaround and leadership consultancy and training services.

These companies are part of the TCM Group:

The TCM group Engage Leadership The Mediation Company Resolution Framework People & Culture Engage Coaching Transformational Culture The Investigation Company The People & Culture Association

Contact info

Join us at TCM Academy

At the TCM Academy we provide world-class training.

4.9

Excellent

TrustScore 5 out of 5

322 reviews

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Rated 5 out of 5 stars

A very well run course

I recently completed a Mediation course run by TCM. The course was run very well, with there being lots of course handout and a very well written workbook. The Lecturers on the course were extremely good and professional. I would highly recommend the TCM Group based upon my experience.

May 30, 2025
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Reply from The TCM Group

Hi Gary, thank you for your kind review! We are so pleased to hear that you would highly recommend us and that you enjoyed the course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Informative and well delivered.

I found the course very useful and informative, facilitated in a professional manner by a knowledgeable expert in their field. It was well organised and delivered quality content. It was fast paced and covered a lot, so I would recommend people new to culture change do some pre-course reading in advance of attending. Would recommend to others.

May 27, 2025
Unprompted review
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Reply from The TCM Group

Hi Andrea, thank you for your kind review! We are so pleased to hear that you found the course useful and informative. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Work Place Mediation Qualification - High Quality Learning Experience

The content of the course was very well put together. The facilitation was excellent. The course does really need you to commit to it as it is fast paced and covers a range of theories and practical work. I would recommend this course for anyone who wants to gain quality work place mediation skills.

May 12, 2025
Unprompted review
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Reply from The TCM Group

Thank you for your kind review! We are so pleased to hear that you enjoyed our course. Happy Mediating! Kind regards, The TCM Group.

Rated 5 out of 5 stars

5 day mediation course

I attended the 5 day mediation course - the facilitator Marie was brilliant, so engaging and with a wealth of experience to ask lots of questions and get best practice and plenty of real life examples. The course itself is so thorough and I feel equipped to deal with mediation.

May 12, 2025
Unprompted review
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Reply from The TCM Group

Hi Charley, thank you for your kind review! We are so pleased to hear that you feel fully equipped for mediation following our National Certificate in Workplace Mediation course. Happy Mediating! Kind regards, The TCM Group.

Rated 5 out of 5 stars

I did the 3-day Resolution Facilitation…

I did the 3-day Resolution Facilitation course, and it was one of the most enjoyable, informative and thought provocting courses I have been on.

The pre-course support from Cameron was first-class, and the tutor, Alex, kept it lively and real. Well recommended.

March 13, 2025
Unprompted review
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Reply from The TCM Group

Hi Tom, thank you for your kind review! We are so pleased to hear that you found the course enjoyable and had a good, all-round experience with us. Kind regards, The TCM Group.

Rated 5 out of 5 stars

The TCM Group training was five star

The TCM Group training was five star. The course was structured, balancing theory, skillsets and practice in the timeframe, and was delivered by extremely experienced, top-quality professional mediators. The support team and aftercare were also exceptional. I would strongly recommend this qualification and really appreciate the TCM Group's culture and values: I will train with them again.

May 2, 2025
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Reply from The TCM Group

Hi Louise, thank you for your kind review! We are so pleased to hear that you found the experience with us exceptional. Happy Mediating! Kind regards, The TCM Group.

Rated 5 out of 5 stars

The mediation course was excellent

The mediation course was excellent - extremely high quality training, would thoroughly recommend.

May 2, 2025
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Reply from The TCM Group

Hi Nicky, thank you for your kind review! We are so pleased to hear that you enjoyed our course and would recommend. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Great training

It was a very helpful, informative and enjoyable learning experience.

April 24, 2025
Unprompted review
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Reply from The TCM Group

Hi Ping, thank you for your kind review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

I recently attended the 3 days workshop…

I recently attended the 3 days workshop on conflict resolution facilitator course. It contributed to my learning and gave me confidence in solving complex issues at workplace.

April 1, 2025
Unprompted review
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Reply from The TCM Group

Hi, thank you for your kind review! Kind regards, The TCM Group.

Rated 3 out of 5 stars

Left unsure

I recently attended the free webinar to gain insight into the 5 day mediation course and assess whether it would be worth investing in.

While the final 20 minutes of the session were genuinely useful, I found that a significant portion of the webinar – particularly the first 45 minutes – was heavily focused on sales content. Additionally, the extended personal account of the CEO’s journey, while perhaps inspiring to some, felt unnecessary and took away from the core purpose of the session.

A more balanced structure with practical content earlier on would have made the session more valuable for prospective participants.

Good session to have in the background as it takes awhile to get to the meat of the topic.

April 23, 2025
Unprompted review
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Reply from The TCM Group

Hi Kimbra. Thanks for leaving your review and your detailed feedback. I'm glad you found the free 3 hour mediation skills topic taster useful.

I'd like to give a bit of context in light of your feedback:

The first ten minutes allowed my training and events manager to explain how the TCM Academy works (this is a core part of the topic taster - albeit it's not practical as such but it's important). I then set out my 30 years experience of mediation and RJ to set the session into context and to showcase how universally useful these skills and processes can be.

I also delivered the session and I ensured there were numerous interactive elements throughout the entire webinar including group work, Q&A, practical exercises and a detailed case study of a mediation case.

I am very happy to take all feedback on board and would be very happy to have a chat to discuss this further.

A lot of hard work went into designing and delivering this 3 hour topic taster, it was provided free of charge, plus the overall feedback during and following the session was so supportive and positive.

My antenna is always up for 'salesy' content and I genuinely don't believe that was what was going on. We did however want to showcase our expertise and commitment to excellence - as you'd expect on a topic taster. It seems that you found that didn't align with your expectations which I am sorry to hear.

If you wish, you can email me at david.liddle@thetcmgroup.com. I'd love to hear from you.

Many thanks, David Liddle, CEO of TCM

Rated 5 out of 5 stars

Psychological Diversity

This is the second course I have attended with the TCM Group. The courses are really well presented, really well written and really really informative, which then raises even more questions, all of which are answered with honesty, compassion and indepth knowledge. Marie Coombes is a joyously amazing consultant always willing to go to the extra mile.

April 3, 2025
Unprompted review
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Reply from The TCM Group

Hi Gail, thank you for your kind review! We are so pleased to hear that you have enjoyed two of our courses with Marie. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Engaging and interesting

I came to the course knowing very little about investigations and left with a good awareness of the subject. The presenter was really engaging and made the subject matter come alive by providing numerous real life examples from his vast experience of working in the field. He was really engaging and the session soon became discursive as people felt self to ask questions and make comments throughout.

March 28, 2025
Unprompted review
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Reply from The TCM Group

Hi Ruth, thank you for your kind review! We are so pleased to hear that you enjoyed the course. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Trainers and customer care

TCM has great trainers who provided a powerful training on mediation. The tools provided throughout and after the training are more than useful. The customer service was flexible and effective.

March 21, 2025
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Reply from The TCM Group

Hi Bernadett, thank you for your kind review! We are so pleased to hear that you enjoyed the course and found it useful. Kind regards, The TCM Group.

Rated 5 out of 5 stars

Excellent practical course to become an accredited workplace investigator.

An excellent course to become a workplace investigator. Very good and clear prep beforehand, nice small group for interactive breakouts and a great facilitator who used his extensive experience to illustrate the learnings. Recommended.

March 27, 2025
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Reply from The TCM Group

Hi DR, thank you for your kind review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

The content of the training was great…

The content of the training was great andd very relevant to my profession. The trainer was very good and open to participants asking lots of questions.
I took away many tools that I will be using in my job.

March 27, 2025
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Reply from The TCM Group

Hi Rwitu, thank you for your kind review! Kind regards, The TCM Group.

Rated 5 out of 5 stars

Great training delivered by an…

Great training delivered by an experienced and knowledgeable trainer. The service provided by TCM has been excellent from start to finish. The pre-course information was excellent and the follow up support is great.

March 17, 2025
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Reply from The TCM Group

Hi Nicola, thank you for your kind review! We are so pleased to hear that you enjoyed the course and found it useful. Kind regards, The TCM Group.

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