I've been buying various kinds of tea from The Tea Makers of London for many years, and it's always been high quality, providing lots of interesting options. I've not had to engage with their customer... See more
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Review summary
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I would recommend the Tea Makers of London fervently. The teas are to my taste, the customer service earns their 5 stars easily. Thank you for giving me such gustative pleasure every time I drink one... See more
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Fabulous tea, impeccable service, easy to order...who could ask for more? Truly, some of the finest teas I've ever tasted. I was introduced to their teas at the Montague on the Park hotel in London. T... See more
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Tea Mary Grey. The Tea Makers of London I bought this tea previously for my mum who lives abroad, and it quickly became her favourite. She specifically requested that I order it again, which says... See more
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Company details
About The Tea Makers of London
Written by the company
The Tea Makers of London is an independent London tea company crafting single origin premium loose-leaf tea and teabags, guided by our Sri-Lankan (Ceylon) heritage and years of tea expertise.
From award-winning matcha green tea and best-selling English Breakfast tea to fragrant Supreme Earl Grey, umami Japanese green teas and authentic Taiwanese oolongs, there's a tea for every taste. Each one is chosen for its character, freshness and provenance.
As London tea makers, we source directly from smaller-scale farmers and plantations, share brewing knowledge with our customers and source new teas you won't find anywhere else.
Our teas deliver a truly luxurious and authentic experience with every sip. Discover why tea lovers choose The Tea Makers of London.
Contact info
United Kingdom
- theteamakers.co.uk
4.8
Excellent
551 reviews
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Replied to 75% of negative reviews
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Top Tier Tea Supplier
Impressive collection of teas and found the delivery came swiflty in quality containers to keep the freshness. The Lapsang is a improved replacement to my previous brand and at a reasonable price. Would recommend to everyone and look forward to trying some more teas soon.
July 13, 2026
Reply from The Tea Makers of London
Hello, Jerry
Thank you so much for your wonderful review! We are absolutely delighted to hear that you enjoyed exploring our tea collection and that our Tarry Lapsang Souchong has become a new favourite for you.
There is truly nothing quite like the distinctive, smoky aroma of Lapsang Souchong to provide that deeply warming feeling; it is a personal favourite of ours as well, especially during the cold winter months!
We are also glad to hear that our packaging met your standards for keeping everything fresh. It is wonderful to know you would recommend us to others, and we look forward to welcoming you back to try even more of our teas soon.
Many thanks
Maddie
The Tea Makers of London
Reply from The Tea Makers of London
Hello, GC
Thank you so much for the kind review! We are thrilled to hear that you are enjoying our Supreme Earl Grey. It is truly one of our bestsellers and a firm favourite around the office here too.
Thank you for choosing us, and we look forward to providing you with more of your favourite tea soon.
Many thanks
Maddie
The Tea Makers of London
Reply from The Tea Makers of London
Hello, Ms Foren
Thank you so much for your wonderful review! We are absolutely delighted to hear that you love the quality of our teas and had a great experience with our customer service team.
Providing a wonderful tea experience and supporting our customers every step of the way means the world to us. If you ever want recommendations for your next brew, we are always here to help!
Many thanks
Maddie
The Tea Makers of London
Good tea and service!
July 14, 2026
Reply from The Tea Makers of London
Hello, Mary
Thank you so much for your kind review! We are thrilled to hear that you enjoyed both the tea and our service.
It is always a pleasure to know that the floral and fruity notes of our Royal Tea Blend hit the spot for you, and its a favourite of ours too, especially as a cold brew over the summer.
We look forward to serving you again soon!
Many thanks
Maddie
The Tea Makers of London
Shinsha not as refreshing as previous…
Shinsha not as refreshing as previous samples. Service is good though
July 14, 2026
Reply from The Tea Makers of London
Hello, Brian
Thank you for taking the time to share your feedback with us, and we are glad to hear that you were pleased with our service.
We are very sorry to hear that your recent batch of Sencha Iri Matcha did not feel as refreshing as your previous samples. Please be assured that all of our teas are stored in airtight containers to ensure they retain their optimal freshness. We have also carefully reviewed our stock in-house and found that the tea exhibits the vibrant fresh-grass aroma and rich umami flavour that we expect from this tea.
We hope you have a much better experience with us in the future. If you would like any further support or assistance, please do not hesitate to contact our customer service team directly at sales@theteamakers.co.uk.
Many thanks,
Maddie
The Tea Makers of London
Your staff as always most helpful and…
Your staff as always most helpful and it's a pleasure placing my regular order. Also delivery very quick by Royal Mail
July 14, 2026
Reply from The Tea Makers of London
Hello, Christine
Thank you so much for taking the time to leave such a wonderful review!
We are absolutely delighted to hear that our staff continue to be helpful and that your regular orders always arrive quickly. We truly value your continued loyalty and want to thank you for being such a valued regular customer.
It is always a pleasure to assist you, and we look forward to helping you with your next order soon!
Many thanks
Maddie
The Tea Makers of London
Superior Tea
The loose leaf tea from The Tea Makers is always great. Exactly as described. While the tea caddies are a perfect accompaniment, in keeping the tea leaves fresh for longer. Highly recommended.
July 13, 2026
Reply from The Tea Makers of London
Hello, Tom
Thank you so much for your wonderful review! We are thrilled to hear that you always enjoy our loose leaf teas and that it meets your expectations.
We completely agree; we love our tea caddies too, as they really are the ideal way to keep your tea leaves fresh whilst also looking stylish in your kitchen.
Thanks for your recommendation, and we look forward to supplying your future tea moments!
Many thanks
Maddie
The Tea Makers of London
This was anything but great
This was anything but great. The worst oolong I have ever tasted and also the most expensive. I hate writing a bad review but in this case I must. Four season Oolong is not a good tea. And nothing like the description.
Royal blend was ok though which got the two stars. Also the delivery time was good. Shame about the four seasons though.
July 14, 2026
Reply from The Tea Makers of London
Hello, Euan
Thank you for sharing your feedback with us. We are sorry to hear that our Four Seasons Oolong did not meet your expectations and that it fell short of the description provided.
We appreciate your kind words regarding our Royal Blend and delivery service. We also value your honest thoughts on the Four Seasons Oolong; while our team reviews our teas to ensure they maintain their characteristic floral and nutty notes, we completely understand that individual palates vary greatly.
We would love the opportunity to help you find a tea that better suits your taste. Please feel free to reach out to us directly at sales@theteamakers.co.uk, and we would be happy to provide a personalised recommendation for your next order.
Many thanks,
Maddie
The Tea Makers of London
A vast selection of high quality teas…
A vast selection of high quality teas including seasonal ones. I've been with them for years and a great service. Excellent packaging too
July 13, 2026
Reply from The Tea Makers of London
Hello, James
Thank you so much for your kind words and for being a loyal customer with us for years! We are thrilled to hear that you love our vast selection of high-quality teas and appreciate our packaging and service.
We hope you've had a chance to try our new limited Malawi black teas; enjoying one of our rare and limited teas is a truly special treat, and we're delighted to share it with you!
Many thanks,
Maddie
The Tea Makers of London
My friend in Scotland really…
My friend in Scotland really appreciated the expert wrapping of the tea
She really thought it was a very good presentation
June 22, 2026
Reply from The Tea Makers of London
Hello, Jane
Thank you so much for sharing your feedback with us!
We are absolutely delighted to hear that your friend in Scotland appreciated the expert wrapping of her tea and enjoyed the presentation. We hope she is enjoying the taste just as much!
Many thanks,
Maddie
The Tea Makers of London
Excellent products and customer service…
Excellent products and customer service as always.
July 13, 2026
Reply from The Tea Makers of London
Hello, A Simpson
Thank you so much for your continued support! We are thrilled to hear that you love our teas and that our customer service always hits the mark. It means the world to us, and we look forward to serving you again soon!
Many thanks,
Maddie
The Tea Makers of London
Reply from The Tea Makers of London
Hello, Yoann
Thank you so much for your kind review! We are delighted to hear that your delivery arrived quickly and that you are enjoying our Whole Chamomile Blossoms.
Thank you for choosing us to be part of your daily ritual!
Many thanks,
Maddie
The Tea Makers of London
Always great quality
Always great quality. Been a repeat customer for years. Love their teas!
July 9, 2026
Reply from The Tea Makers of London
Hello, Annetta
Thank you so much for your loyal support over the years! We are thrilled to hear that you consistently enjoy the quality of our teas. Having repeat customers like you means the world to us, and we look forward to continuing to serve you your favourites brews for many years to come!
Many thanks,
The Tea Makers of London
Quick and efficient delivery
The service was great and delivered quickly.
However the Keemun tea is not like it used to be or as it appears on your website. I don’t find the large leaves like your Kemun tea used to be. Tastes very similar but visually slightly different.
We also used to receive a sample of different teas before Keemun was difficult to get, but now no samples. I would like to try a sample of Matcha but not pay the prices for 100g.
July 10, 2026
Reply from The Tea Makers of London
Hello, Jenny
Thank you for taking the time to share your feedback with us. We're glad to hear that you were pleased with our fast delivery and overall service!
We haven't made any changes to our supplier or sourcing for our Chinese Keemun tea, so the quality and leaf standard remain consistent. However, because tea is a natural product, subtle variations in leaf size can occasionally occur between harvests, and we really appreciate you bringing the visual difference to our attention.
Regarding samples, we still love offering them and continue to include a complimentary sample with every order over £30.00. Additionally, if you're interested in trying our Matcha without committing to a full 100g caddy, we offer individual single sachets on our website specifically designed for trying it out first.
Thank you again for being a valued customer and for sharing your thoughts with us, happy brewing!
Many thanks,
The Tea Makers of London
Always order my teas from you
Always order my teas from you, quick and good service. I’m now addicted to first flush it’s a great cuppa.
July 7, 2026
Reply from The Tea Makers of London
Hello, Ruby
Thank you so much for the lovely review! We are thrilled to hear that you enjoyed the quick service and that our First Flush Darjeeling House Blend has won you over. It really is a special brew with those bright, floral notes.
We look forward to serving you again soon, happy brewing!
Many thanks,
The Tea Makers of London
Well packed and arrived very fast.
Well packed and arrived very fast.
The tea caddies were for a present, hopefully the recipient will like the teas.
July 8, 2026
Reply from The Tea Makers of London
Hello,
Thank you so much for your review! We're delighted to hear that your order arrived quickly and in great condition.
We hope the recipient loves the tea caddies and thoroughly enjoys the teas! We truly appreciate your support and look forward to serving you again in the future.
Many thanks,
The Tea Makers of London
My friend is delighted with the…
My friend is delighted with the fragrant rosebud tea in caddy, as I am with my chamomile tea in caddy.
June 8, 2026
Reply from The Tea Makers of London
Hello, SC
Thank you so much for sharing this lovely feedback! We are thrilled to hear that both you and your friend are enjoying your respective selections.
Whether it is the soothing qualities of our Whole Chamomile Blossoms or the delicate aroma of our Whole Rose Buds, we always strive to provide a delightful experience with our caddies.
We truly appreciate your support and look forward to serving you again soon.
Many thanks,
The Tea Makers of London
Very pleased with the oolong tea
Very pleased with the oolong tea. Very good taste . Great quality. Very pleased with the service and great packaging and delivery
July 6, 2026
Reply from The Tea Makers of London
Hello, Christine
Thank you so much for taking the time to leave such a wonderful review! We are absolutely delighted to hear that you are pleased with our Tie Guan Yin Oolong tea.
Our team take great pride in sourcing and preparing these bright emerald leaves to ensure that signature creamy texture, rich floral aroma, and buttery smooth mouthfeel make it safely to your cup. It is fantastic to know that the quality of our tea, packaging, and delivery service met your expectations.
We truly appreciate your support and look forward to welcoming you back for your next tea journey!
Many thanks,
The Tea Makers of London
I ordered a canister of camomile and…
I ordered a canister of camomile and rooibos tea. The initial purchase was easy but unfortunately I had an issue with the delivery. I contacted The Tea Makers costumer service and they were fantastic. Chased up my delivery and then ultimately sent a replacement.
Upon arrival the canisters looked very smart and beautifully presented. Inside the camomile smelt incredible and tasted so much fuller than any teabag I have ever had. The rooibos was equally as well presented and I cannot wait to try it.
Thank you so much. Excellent service for start to finish, with a product worth waiting for.
July 6, 2026
Reply from The Tea Makers of London
Hello, Kate
Thank you so much for taking the time to share your experience with us!
We are thrilled to hear that you are enjoying the quality of our Whole Chamomile and Organic Rooibos teas. We always aim to deliver full-flavoured, beautifully presented blends, so knowing they lived up to your expectations means a lot to our team.
We also sincerely appreciate your patience regarding the initial delivery issue. While we always hope for a seamless shipping experience, we are so glad our customer service team was able to step in quickly, and send out a replacement to make things right.
Thank you for your kind words and your support. We hope you enjoy the Organic Rooibos just as much as the Whole Chamomile Blossoms!
Many Thanks,
The Tea Makers of London
I had a query as I'd got muddled up…
I had a query as I'd got muddled up with wether I had a subscription as I started another one and panicked about getting a tea tsunami ! They were very helpful and cancelled the first subscription on setting up the new one. I received my first delivery in good time and it was well packaged. The sencha tea is really good; so very much better than t-bags from the supermarket. And, you only need a small amount to make a refreshing mug of lovely green tea.
July 6, 2026
Reply from The Tea Makers of London
Hello, Mrs Dowling
Thank you so much for taking the time to share your feedback! We are thrilled to hear that our team could help clear up the subscription mix-up and put your mind at ease.
It is great to know that your first delivery arrived promptly, safely packaged, and that you are enjoying the quality of our Japanese Sencha tea. We pride ourselves on offering an authentic, flavourful experience, so hearing that a small amount goes such a long way towards making the perfect brew is fantastic.
Thank you for choosing us, and please do not hesitate to reach out if you ever need help with your subscription in the future. Happy brewing!
Many thanks,
The Tea Makers of London
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