The products are quality, doing what the company says they will. Order arrived promptly.
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Review summary
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Easy to navigate the site, quick dispatch once the order was placed. Quick freight time. Great experience.
Easy to order and prompt delivery of ordered item only complaint is that they are out of stock in a lot of items for seperation toilets.
I received my parcel from the local post office but it appeared to be partly open. On investigating further at home some of my items had obviously fallen out in the transit. One phone call to Thetford... See more
Company details
Written by the company
Thetford is a world market leader in mobile sanitation, refrigeration, cooking appliances, external doors and toilet care and maintenance products designed for the camping, caravan and RV market. At Thetford we have a passion for all things involving leisure, camping, travel and adventure. Our high quality, innovative products provide our customers the ability to enjoy the comforts of home on the road. Because your journey is our journey.
Contact info
130-132 Freight Drive, 3062, Somerton, Australia
- 03 9358 0700
- infoaus@thetford.com.au
- thetford.com.au
4.5
Excellent
551 reviews
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Hasn’t replied to negative reviews
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Easy to navigate the site
Easy to navigate the site, quick dispatch once the order was placed. Quick freight time. Great experience.
February 23, 2026
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Care products are excellent
The products are quality, doing what the company says they will. Order arrived promptly.
February 1, 2026
Their fridges are complete rubbish in…
Their fridges are complete rubbish in terms of caravan usage. We went on a dirt road and both doors came off. I did a backyard job with Gaffa tape on the road and when we got back Thetford did a goodwill warranty, as it was just outside warranty. They fitted two new doors and as soon as we hit a dirt road, off they came again. Politely this is an 'inferior product with room for improvement', in reality this is complete rubbish that should never have been installed in a caravan.
I would have given them one star but the service lady was quite good, so there is no issue with the staff, it is with the rubbish they sell.
If you order a caravan make sure you don't fit a Thetford, or get ready to scrape butter and last night's leftovers off the floor very soon.
December 15, 2025
Unprompted review
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Great Company
I received my parcel from the local post office but it appeared to be partly open. On investigating further at home some of my items had obviously fallen out in the transit. One phone call to Thetford and without hesitation Thetford sent me another package with my missing items. A great company to deal with. Thank you
May 19, 2025
Thoroughly recommended! Understanding & informative.
After dealing with other companies and having limited success we were fortunate to contact Thetford. We found them to be extremely helpful -they identified the issue in the gas grill on our stove, we delivered our van to them & they fixed the problem. We found the staff to be very helpful, informative, understanding and sympathetic to our issue. We thoroughly recommend Thetford.
January 13, 2026
Unprompted review
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Being kept up to date on my order
January 4, 2026
Great customer service
Great customer service, quick delivery. Very happy with customer service.
December 8, 2025
helpful staff
December 14, 2025
Absolutely outrageous and beyond…
Absolutely outrageous and beyond disappointing!
I shattered the glass of my Thetford Topline 902 induction hob, and to my shock, there is no replacement glass available. For any premium induction hob from brands like Bosch or Siemens, you can easily order a spare glass. But here? Nothing! Instead, I’m forced to buy an entirely new unit (1000€+) This is utterly unacceptable and downright unbelievable!
December 13, 2025
Unprompted review
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Quick and easy
December 1, 2025
Delay on supply but once in stock fast delivery
Waited 5 months for a fixing plate to come into stock which really surprised me. However once in stock in early December the order and delivery process was very good.
December 2, 2025
Aqua Kem Blue Sachets
Great product (only one that works), competitive price with a bonus, what is not to like.
The option of PayPAl payment would have made the transaction a little more simple though.
November 27, 2025
Availability of parts makes the product…
Availability of parts makes the product great.
November 19, 2025
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Great service
Great service. Efficient. Fridge was packed extremely well. Very happy. 😊
November 13, 2025
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