The products are quality, doing what the company says they will. Order arrived promptly.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to navigate the site, quick dispatch once the order was placed. Quick freight time. Great experience.
Easy to order and prompt delivery of ordered item only complaint is that they are out of stock in a lot of items for seperation toilets.
I received my parcel from the local post office but it appeared to be partly open. On investigating further at home some of my items had obviously fallen out in the transit. One phone call to Thetford... See more
Company details
Written by the company
Thetford is a world market leader in mobile sanitation, refrigeration, cooking appliances, external doors and toilet care and maintenance products designed for the camping, caravan and RV market. At Thetford we have a passion for all things involving leisure, camping, travel and adventure. Our high quality, innovative products provide our customers the ability to enjoy the comforts of home on the road. Because your journey is our journey.
Contact info
130-132 Freight Drive, 3062, Somerton, Australia
- 03 9358 0700
- infoaus@thetford.com.au
- thetford.com.au
4.5
Excellent
551 reviews
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Hasn’t replied to negative reviews
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Prompt delivery and a good product at a…
Prompt delivery and a good product at a good price.
July 8, 2025
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I would have preferred to place my…
I would have preferred to place my order over the phone with a person. I would have been able to ask for approximate delivery times. The first person I spoke to at your business flatly refused to take my order, Not Happy. I went to your website and order a replacement C200 toilet cassette unit. But I found the section for delivery annoying, I had to enter my information a couple of times.
Your return emails after I finished the order was very quick. The issue that I have now is that I am not able to track my order, I tap on the con number but nothing happens. I have printed a copy and taken it to my caravan service agent, (J&S Caravan Services) so they know what it is for. Therefore until they receive this product I am not able to give you a complete review
July 10, 2025
the product arrive on time
the product arrive on time and fitted well very happy with it and your service
July 7, 2025
Great service overall
Helpful administrative staff, product knowledge & timely delivery.
June 26, 2025
Delivery Instructions not Followed
The delivery instructions we entered on the order were not on the package and not adhered to. Hence we had to take extra steps to pick package up rather than delivery. Your order has a space for delivery instructions. Please put them on the package.
June 10, 2025
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Everything was spot on
May 22, 2025
Excellent service
Very prompt and efficient service.
Thetford representatives were helpful and friendly at all times.
The installation was also done by Laidens Electrical, Townsville as recommended by your office.
Your repair agent was efficient, helpful and very professional. He really cares about the customer and the outcome.
It was a pleasure to go through the process of purchase and installation where you can actually say you got your monies worth.
Thumbs up.
May 23, 2025
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Great Service!
The lady I dealt with was helpful and friendly. You replied to my queries promptly and efficiently.
May 13, 2025
Thetford products
The online shopping was easy to follow, and the products arrived on time.
May 6, 2025
Good service and fast turnaround
May 4, 2025
Product as always excellent
Product as always excellent. Information on tracking freight was poor, Tracking number supplied but tracking company was shown as 'other' so unable to track delivery
May 12, 2025
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Sales consultant was very accommodating…
Sales consultant was very accommodating when I called up with an issue with me order and resolved it straight away and with satisfied results.
April 9, 2025
VERY FAST DELIVERY
April 23, 2025
Ripped off by one of thier supposed…
Ripped off by one of thier supposed expert dealership s who hadn't got a clue what they were on about. Wrote my fridge off and I had to buy a new one 4500 dollars. Later to discover the problem was a faulty electrical board which would have cost 120 dollars. Bunch of criminals.
April 24, 2024
Unprompted review
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Prompt delivery
March 30, 2025
Great service and products.
Great products and super quick delivery.
So easy to deal with.
April 1, 2025
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