The products are quality, doing what the company says they will. Order arrived promptly.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Easy to navigate the site, quick dispatch once the order was placed. Quick freight time. Great experience.
Easy to order and prompt delivery of ordered item only complaint is that they are out of stock in a lot of items for seperation toilets.
I received my parcel from the local post office but it appeared to be partly open. On investigating further at home some of my items had obviously fallen out in the transit. One phone call to Thetford... See more
Company details
Written by the company
Thetford is a world market leader in mobile sanitation, refrigeration, cooking appliances, external doors and toilet care and maintenance products designed for the camping, caravan and RV market. At Thetford we have a passion for all things involving leisure, camping, travel and adventure. Our high quality, innovative products provide our customers the ability to enjoy the comforts of home on the road. Because your journey is our journey.
Contact info
130-132 Freight Drive, 3062, Somerton, Australia
- 03 9358 0700
- infoaus@thetford.com.au
- thetford.com.au
4.5
Excellent
551 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Contactable
Contactable
Spoke to a human
Helped me get a 10% promotion discount
Ordered Monday, arrived Wednesday
Amazing.
March 25, 2025
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Way cheaper than any retail outlet.
Way cheaper than any retail outlet.
Easy transaction and prompt delivery.
March 17, 2025
Impressed
Fantastic customer service. A credit to the staff. Product arrived on time, no problems.
Easy to deal with.
Will definitely be dealing with this company next time.
March 17, 2025
Great product fast delivery
Great service with fast delivery. Highly recommended will shop with you again.
February 23, 2025
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The ease with which I was able to find…
The ease with which I was able to find and order what I wanted at such a reasonable price .
February 24, 2025
Great service and product
I was pleased to fine your website when I noticed that the hinges on the service doors on our caravan were not going to last much longer. Finding the serial number on the door made it easy to order the right one, and it was delivered in good time at a reasonable cost. Very happy with the service and product, have to fit it as yet. Just a pity that the 10% member discount came after my order, but they did send me complementary pack of toilet sachets which we are keen to try on our next trip.
January 6, 2025
This stuff really work
This stuff really work , great product, masks smell so well, happy customer 😊
January 6, 2025
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It was promptly sent.
It was promptly sent. Very cordial and also always sent with samples of different products to try.
January 13, 2025
Xmas present.
Timely delivery & around the Xmas period plus very happy with the purchase.
January 6, 2025
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My Thetford shopping experience was excellent.
I was very impressed with my recent interaction with the female who handled my telephone query and subsequent purchase of a toilet cassette from your company on 19th December. She found the item I was asking about and then kindly and quickly assisted me to make my purchase, as I was unsure as to how to manage this via the company website. She told me when I could expect the product to arrive by courier. She then emailed a copy of the order and receipt. It arrived 1.5 days after I had phoned, at the height of the general pre-Christmas rush. She was really helpful and pleasant, and EFFICIENT! I did try to write a review as requested, but could not get that to happen before today, as I am not good at negotiating my way around computers! My sincere thanks, this was a terrific outcome for me.
Yours sincerely,
Anne Mynott.
December 19, 2024
Goods arrived on time
Goods arrived on time and all items ordered were received in good condition
December 19, 2024
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order received without delay.
December 12, 2024
Quick delivery
Very easy to order, quick delivery, discount and a free product. Very happy
December 16, 2024
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