Rented property about a year out. Molly and the TV staff kept me up to date with details along with potential promotions and deals. Travel day prior to arrival, notified by staff of gas leak found d... See more
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Review summary
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Reviews shaping this summary
Always clean beautiful house exactly like website photos absolutely no problems during our stay very safe community go every year would not stay any where else but top villas homes. Depending what you... See more
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Elodie at Top Villas was extremely helpful from my first contact right through to booking. Nothing was too much trouble for her. I gave her a list of requirements and she came back to me straight awa... See more
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Lydia del Renzio, a specialist at Top Villas, has made our booking process seamless and easy. She is quick to respond and always very friendly! We really look forward to our stay, and know that we c... See more
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Company details
- #12 of 26 best companies in Vacation Rental
About Top Villas
Written by the company
WHY BOOK WITH US?
ORLANDO RENTALS
CARIBBEAN RENTALS
TRAVEL EXTRAS
CONTACT US
Top Villas offers more than 10,000 luxury villas, townhouses and condos in over 150 sought-after destinations worldwide. From villas in Orlando near Disney World and Universal Studios, to beachside homes in the Caribbean, we have vacation homes suitable for everyone. Whether you're traveling as a couple, with family, or as a large group, we have a villa for you.
Providing the best possible service is at the heart of everything we do. Our mission is to give our guests ‘Your dream vacation, the way you want it’. Our Travel Planners are available to help you find the perfect villa for your vacation, and to help you tailor your stay with private chefs, car hire, attraction tickets and any other service our guests may require.
Your dream vacation, the way you want it
Written by the company
- Personal
- Travel Planners to help you throughout your stay
- Choice
- Giving you the world’s best homes and destinations in trending hot spots
- Confidence
- Excellence as standard giving you what you deserve at every stay
Contact info
205 Town Center Boulevard, FL 33896, Orlando, United States
- 1-407-495-2595
- customer.feedback@thetopvillas.com
- thetopvillas.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My agent Lydia
My agent, Lydia, was wonderful. She answered all of my questions and made the booking process very easy. We cannot wait for the trip! Thank you!
May 27, 2026
Reply from Top Villas
Dear Paula,
Thank you for your lovely feedback!
We're so pleased to hear you had a great experience with Lydia. We'll be sure to pass your kind words along to her!
Wishing you an amazing trip filled with wonderful memories! Thank you for choosing us and we look forward to welcoming you on vacation soon.
Kind regards,
Rachel
Top Villas
Leeza was so nice !
May 30, 2026
Reply from Top Villas
Dear Zakkaria,
Thank you for your review!
We're delighted to hear you had such a positive experience. We'll be sure to share your kind words with Leeza, she'll be thrilled to know she made a great impression.
We appreciate your support and look forward to welcoming you soon!
Kind regards,
Rachel
Top Villas
The website was easy to navigate.
May 27, 2026
Reply from Top Villas
Dear Cheryl,
Thank you for your feedback!
We're glad you had a smooth experience while planning your trip and we appreciate you taking the time to share your thoughts.
Kind regards,
Rachel
Top Villas
Great service
I was impressed how quickly Jessica got back to me on my question on the house I wanted to rent. She was very helpful and very gracious. She's a great asset to your business
May 23, 2026
Reply from Top Villas
Dear Anna,
Thank you so much for your kind words!
We’re delighted to hear that Jessica provided such helpful service. We’ll be sure to pass along your feedback to her, she’ll be thrilled to know she made such a positive impression!
We truly appreciate your support and look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Fabulous properties and experienced agents
My experience was great because there were alot of moving parts involving a large group. Kedesh was patient, flexible and assisted me throughout the whole booking process.
May 20, 2026
Unprompted review
Reply from Top Villas
Dear Lisa,
Thank you for your wonderful review!
We’re so pleased to hear you had a great booking experience with Kedesh. He will be delighted to know that his support throughout the process made a positive difference.
We truly appreciate your kind words and look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Reply from Top Villas
Dear Adam,
Thank you for your kind feedback!
We look forward to welcoming you on vacation with us soon and do let us know if you need any assistance in the meantime!
Kind regards,
Rachel
Top Villas
Reply from Top Villas
Dear John,
Thank you for your kind words about our communication.
We are pleased that you had a great experience with our team and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Booking process was very simple and fast
Booking process was very simple and fast. We liked a filter which gave us results we were looking for. It was a pleasant experience to choose from villas in a location we were interested for.
May 17, 2026
Reply from Top Villas
Dear Livia,
Thank you for your wonderful feedback!
We're delighted to hear that you found the booking process quick and easy, and that our filters helped you find the perfect villas in your preferred location.
It’s great to know you had a pleasant experience booking your stay and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Vrbo's good service and attentiveness.
I previously used Vrbo's service and was satisfied; the house was clean and in a good location. I hope the experience this time will be the same, or even better.
May 7, 2026
Reply from Top Villas
Dear Maria,
Thank you for choosing us again and for your continued trust!
We truly appreciate your support and look forward to providing another great vacation.
Please don’t hesitate to reach out if you need any further assistance with your stay.
Kind regards,
Rachel
Top Villas
Easy and quick process
Easy and quick process. Very professional. Becky is the best. I will be booking for my next trip.
May 16, 2026
Reply from Top Villas
Dear Veronika,
Thank you so much for your kind words! We’re thrilled to hear that you found the booking process quick and easy.
Becky will be especially happy to hear your feedback, as she truly goes above and beyond for our clients!
We appreciate your support and look forward to helping you plan your next trip!
Kind regards,
Rachel
Top Villas
Florida fun with the grandkids
There were multiple units available for us to find something that fit our needs at reasonable prices. Pictures were beautiful of condo we’re renting let’s hope it’s as good as it looks. Great location and booking was very easy.
May 18, 2026
Reply from Top Villas
Dear Michelle,
Thank you for your kind review!
We’re so glad you found a condo that fit your family’s needs and that you found our booking process easy to navigate.
We look forward to hosting you soon!
Kind regards,
Rachel
Top Villas
Easy website to access with great…
Easy website to access with great selections and affordable prices. I will book again with your company.
May 3, 2026
Reply from Top Villas
Dear Andrea,
Thank you for your wonderful feedback!
We’re delighted to hear that you found our website easy to use and were happy with our selection and pricing.
We truly appreciate your support and look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Kedesh Frederick was great
Kedesh Frederick was really helpful in finding the right villa to book. Very responsive and helped me solve any problems. Thank you
May 14, 2026
Unprompted review
Reply from Top Villas
Dear Kedesh,
Thank you so much for your kind words!
We’re delighted to hear that Kedesh was able to help you find the perfect villa and support you throughout the process.
We truly appreciate your feedback and hope you have a wonderful stay!
Kind regards,
Rachel
Top Villas
Reply from Top Villas
Dear Jason,
Thank you for your kind feedback!
We look forward to welcoming you on vacation with us soon and do let us know if you need any further assistance in the meantime.
Kind regards,
Rachel
Top Villas
Yeah
Yeah, when I booked looked at the place online, it looked OK but when I read the reviews, it wasn’t great so I just hope I’m not getting a dud place. I thought you know when somebody help you find a place that the
May 8, 2026
Reply from Top Villas
Dear Tammy,
Thank you for your feedback and I was truly sorry to read of any concern caused.
However, I would like to reassure you that we have not received any previous complaints regarding this property, and we certainly would not recommend accommodation that we believed to be unsuitable for our guests.
Once you arrive and settle in, we are confident that you will have a fantastic stay. However, please be assured that if you do need any assistance during your stay, we will of course be happy to support you wherever possible.
We would appreciate the opportunity to turn this into a five star review, so please let us know if there is anything we can do to assist in the meantime!
Kind regards,
Rachel
Top Villas
The assistance of Jean
May 8, 2026
Reply from Top Villas
Dear Greg,
Thank you for your kind feedback about Jean, we will pass this on!
We look forward to welcoming you on vacation with us soon.
Kind regards,
Rachel
Top Villas
The web page was very helpful and the…Great experience preparing my trip to Orlando
The web page was very helpful and the person who made the reservation was clear and precise. But the service given by Enya was excelent
April 27, 2026
Reply from Top Villas
Dear Carlos,
Thank you so much for your lovely feedback! We’re delighted to hear that you had a great experience booking your trip to Orlando and that you found our website helpful.
Thank you for your kind words about Enya, we’ll be sure to share your compliments with her! Your feedback means a lot to us, and we truly appreciate you choosing us to help plan your trip.
We wish you an amazing time in Orlando and look forward to assisting you again in the future!
Kind regards,
Rachel
Top Villas
Reply from Top Villas
Good morning,
Thank you for your kind words, they are much appreciated!
We look forward to welcoming you on vacation with us soon and do reach out if you need any assistance in the meantime.
Kind regards,
Rachel
Top Villas
The customer service in amazing!!!
May 6, 2026
Reply from Top Villas
Dear Robin,
Thank you for your lovely feedback, we truly appreciate it!
We can't wait to welcome you on vacation with us soon.
Kind regards,
Rachel
Top Villas
Perfect
Lydia was so nice and helped me all the time with my questions.
I'm from austria and she called me after i send the inquiry. I was feeling well because of the little personal touch on the phone.
May 5, 2026
Reply from Top Villas
Dear Tina,
Thank you so much for your kind words!
We’re delighted to hear that Lydia made you feel comfortable throughout the process. She truly cares about giving each client a personal and attentive experience, so it’s great to know that the call made a difference.
We really appreciate you taking the time to share your experience and we look forward to welcoming you on holiday with us soon!
Kind regards,
Rachel
Top Villas
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