The Toy Kings Reviews 88

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

Placed an order, money taken from account. Then get a call next day after 9pm from a number registered to a different company, saying product is out of stock and payment will be refunded in 3-5 days.... See more

Rated 1 out of 5 stars

This company is run by crooks. I bought a stress toy for my son and within 24 hours the item had come apart. The company tried to blame this on my son and ‘overuse’ which is nonsense, and they... See more

Rated 5 out of 5 stars

Daughter absolutely loves the hippo it's so soft and fluffy and cute - and didn't come vacuum packed as they often do when sent mail order. Very happy! Great experience with the Toys King, will defini... See more

Company replied

Rated 1 out of 5 stars

This "company" does not exist, but will take your money and give you nothing. DO NOT BUY ANYTHING FROM HERE. Ignore any good reviews. I spent £1887 on a ball maze for the com... See more

Company details

  1. Toy Store
  2. Children's Toys Store

Written by the company

Born in 2020, our promise is our toys are safe, fun and built with quality in mind


Contact info

2.3

Poor

TrustScore 2.5 out of 5

88 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

This "company" does not exist.

This "company" does not exist, but will take your money and give you nothing. DO NOT BUY ANYTHING FROM HERE. Ignore any good reviews.

I spent £1887 on a ball maze for the company I work for. I received only one automated email of order acknowledgment. No invoice. After waiting a few weeks, I needed to chase the order...

I called their phone - does not exist.
I emailed but it bounced back - it doesn't exist.
I called companies nearby where they claim to trade, they've never heard of them because you guessed it - they do not exist.

On the surface, the website looks legit, but the more I delve, the more foolish I feel on finding the many signs of unauthenticity. Though I did check trust pilot and went off the good reviews I found, hence why I'm writing this here so you wont get trapped like I did.
The address says "United Kingdom" only!?

And under:
"CUSTOMER SERVICES"
Terms and Conditions
Refund and Returns Policy
Privacy Policy
Delivery Time
Wishlist

Its all blank!? Click on any of theses and it's blank!

The address and phone number I did find (not on the website as its not available there) wasn't easy and only lead to dead ends.

Save your money, dont get scammed like I did. It's all not real, but losing your money is.

Luckily I paid on credit card and the money is protected by the bank, so I got lucky. BUT STAY FAR FAR FAR AWAY FROM THE TOY KINGS!

February 21, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service. The dolls house arrived extremely well packed ( it took me ages to unpack it as it was so securely wrapped… a good thing! ).

September 9, 2022
Rated 4 out of 5 stars

Great toy but bad postie

The toy was as described but the packaging was destroyed in the post. Not too much an issue this time but might be upsetting for some who are giving gifts.

September 8, 2022
Rated 1 out of 5 stars

Terrible

Terrible. Haven’t received my item and still waiting to hear back about refund/ where my item is?!

August 17, 2022
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Rated 1 out of 5 stars

Money taken but product out of stock

Placed an order, money taken from account. Then get a call next day after 9pm from a number registered to a different company, saying product is out of stock and payment will be refunded in 3-5 days. Weird experience. Hopefully money comes back.

August 2, 2022
Unprompted review
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Rated 1 out of 5 stars

This company is run by crooks

This company is run by crooks. I bought a stress toy for my son and within 24 hours the item had come apart.
The company tried to blame this on my son and ‘overuse’ which is nonsense, and they refused a refund, which resulted in a very unhappy and disappointed little boy.
The point of a stress ball is to squeeze it to alleviate stress, not for it to start crumbling away within less than 24 hours.
Unfortunately for The Toy Kings (Crooks), their refusal to refund this £10 toy will result in greater losses due to the reviews posted online.
Avoid this appalling company at all costs. Money grabbing crooks, only interested in profit gained from their shoddy, Chinese bought cr*p.
Shame on you.

ps unfortunately awarding no stars here was not an option

July 26, 2022
Rated 5 out of 5 stars

Wonderful Didicar!

I ordered two Didicars for my grandchildren. I received one but had trouble getting the other due to the delivery people. The lovely lady at The Toy Kings went above and beyond to sort the problem out and in the end I was refunded for the lost one. Highly recommended company. A Didicar is an amazing ride on and can even be used by adults.

July 21, 2022
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Rated 5 out of 5 stars

Definitely recommend

Bought the Green Toys Eco-Friendly Toy Airplane for my 18 months old son and he loves it! What we love even more about it is that it’s surprisingly sturdy and tough. He’s been throwing it around for weeks and not a single scratch!! Yet :)

May 10, 2022
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Reply from The Toy Kings

We love to hear your son loves it! Thank you for shopping with The Toy Kings :)

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